Watch our latest webinar: What’s Real with AI in IT Right Now
OTRS Logo and Tagline
OTRS Logo and Tagline
  • Solutions
  • Use Cases
  • Resources
  • Partners
Demo
Customer Support
fill 7
ENEN
  • EN
    • DE
    • ES
    • PT
    • HU
    • FR
    • IT
  • EN
    • DE
    • ES
    • PT
    • HU
    • FR
    • IT

Home › Governance

Platform
Integrations
Service Desk Platform
OTRS On-Premise & Managed Comparison

How to Buy
FAQ
OTRS App
Services
Product
OTRS
OTRS is a flexible and customizable service management platform
Remote IT Support
Observability
Artificial Intelligence
((OTRS)) Community Edition
((OTRS)) Community Edition banner

Get support for your ((OTRS)) Community Edition.

<p>Contact us</p>
Solution
Service Desk Solutions
Purpose-built solutions apply this system to specific service use cases.
Help Desk
Keep service running at the center.
Customer Service & Support
Ignite your customer connections.
IT Service Management
Shape your IT landscape.
Office Management
Keep your operations in motion.
HR Management
Keep your organization alive.
Cyber Defense – STORM
Defend your digital world.
Service Management
    • Customer Service Software
    • Help Desk
  • Enterprise Service Management
      • ITIL® Processes
    • ITSM – IT Service Management
    Asset Management
    • CMDB
      • Device Management
          Security Management
            • Corporate Security
            • Security Incident Management
            • Vulnerability Management
          • ISMS
            • ISO 27001 Certification
                Technology Management
                • BPMS – Business Process Management Software
                  Task Management
                  • Ticketing System
                    • Issue Tracking System
                  Knowledge Management
                  • Knowledge Management in Customer Service
                    OTRS Academy
                    Webinars
                    Public Trainings
                    OTRS Academy
                    Events
                    SDI26MX logo
                    • 04/09/2026
                    • 04/09/2026
                    SDI26MX
                    • Conference
                    ANDICOM logo
                    • 01/09/2026
                    • 04/09/2026
                    ANDICOM
                    • Conference
                    • 27/10/2026
                    • 29/10/2026
                    it-sa
                    • Trade Fair
                    OTRS Events
                    Recent Articles
                    Ticket Deflection vs. Ticket Resolution: Considerations and Recommendations
                    In ITSM, many service providers face a fundamental question: Should
                    • Customer Service, ITSM
                    • Tobias Kortas
                    Human vs. AI: How Both Are Shaping the Modern Workplace
                    The age of AI requires us to ask new questions
                    • AI & Automation, Leadership
                    • Tobias Kortas
                    Experience Management: The New Key Factor for Services
                    Traditional service management is based on metrics that measure success.
                    • Customer Service
                    • Tobias Kortas
                    View OTRS Blog
                    Case Studies with OTRS

                    OTRS success stories highlight how real customers use OTRS to improve service & automate business processes to achieve operational success.

                    Success Stories
                    Partners
                    Partners
                    Partner Locator
                    Become a Partner
                    OTRS Partners
                    Tag

                    Governance

                    3
                    19/09/2022 | Andreas Bender
                    Whistleblower System According to EU Whistle­blowing Directive – A Guide

                    Whistleblower System According to EU Whistle­blowing Directive – A Guide

                    From 2023, it will be mandatory for companies, authorities and organizations with 50 or more employees to create a whistleblower protection system. Learn what needs to be considered and how OTRS can support you.
                    Best Practices | Security & Compliance
                    25/07/2022 | Bernd Maus
                    Change Management – Models, Processes and Software

                    Change Management – Models, Processes and Software

                    Change Management enables the structured implementation of activities that are necessary to achieve the goals of an organization or company. Learn two of the most important models and reduce your company's risk during the change process. With the right software, you reduce the risks for your company in the change process.
                    Digital Transformation | ITSM
                    07/02/2022 | Bernd Maus
                    What is Governance, Risk & Compliance (GRC)?

                    What is Governance, Risk & Compliance (GRC)?

                    Governance, Risk & Compliance (GRC) defines the 3 most important areas of corporate governance.
                    Leadership | Security & Compliance

                    Follow us

                    FacebookTwitterLinkedInYouTube
                    OTRS Logo and Tagline
                    Instagram Twitter Facebook Linkedin Youtube
                    © 2026, OTRS GmbH
                    Company
                    • About Us
                    • Blog
                    • Podcast
                    • Careers
                    • Corporate Social Responsibility
                    • Events
                    • Investor Relations
                    • Partner Locator
                    • Roadmap
                    • Release Notes
                    • Security Advisories
                    • About Us
                    • Blog
                    • Podcast
                    • Careers
                    • Corporate Social Responsibility
                    • Events
                    • Investor Relations
                    • Partner Locator
                    • Roadmap
                    • Release Notes
                    • Security Advisories
                    Contact
                    • Contact
                    • Customer Support
                    • Employment
                    • Media Inquiries
                    • Newsletter
                    • Contact
                    • Customer Support
                    • Employment
                    • Media Inquiries
                    • Newsletter
                    • Legal Notice
                    • Privacy Statement
                    • GDPR
                    • Trust Center
                    • Terms of Use
                    • General Terms and Conditions
                    • Cookie Settings
                    • Legal Notice
                    • Privacy Statement
                    • GDPR
                    • Trust Center
                    • Terms of Use
                    • General Terms and Conditions
                    • Cookie Settings