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                    How AI and Best Practices Create Personalized Service
                    Companies and their customers benefit from personalized service experiences. This
                    • AI & Automation, Customer Service
                    • Tobias Kortas
                    Shadow AI and Its Risks
                    Shadow AI has become a major topic. This article explains
                    • AI & Automation, Security & Compliance
                    • Tobias Kortas
                    View OTRS Blog
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                    OTRS success stories highlight how real customers use OTRS to improve service & automate business processes to achieve operational success.

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                    20/03/2024 | Tobias Kortas
                    How to Ensure Reliable Protection for Critical Infrastructure

                    How to Ensure Reliable Protection for Critical Infrastructure

                    The critical infrastructure is in the spotlight – among security teams and politically. It must be protected from threats so that it is always available to people. This article looks at how this can be achieved.
                    Best Practices | Security & Compliance
                    15/03/2024 | Tobias Kortas
                    Data governance – definition, advantages, tips, tools

                    Data governance – definition, advantages, tips, tools

                    Nowadays, we experience an increasing flood of data. It is increasingly important for companies to figure out how to handle data: Who has control over it and what exactly is the best way to handle it? This article sheds light on what data governance is and how companies can best benefit from it.
                    Best Practices | Security & Compliance
                    19/09/2022 | Andreas Bender
                    Whistleblower System According to EU Whistle­blowing Directive – A Guide

                    Whistleblower System According to EU Whistle­blowing Directive – A Guide

                    From 2023, it will be mandatory for companies, authorities and organizations with 50 or more employees to create a whistleblower protection system. Learn what needs to be considered and how OTRS can support you.
                    Best Practices | Security & Compliance
                    07/02/2022 | Bernd Maus
                    What is Governance, Risk & Compliance (GRC)?

                    What is Governance, Risk & Compliance (GRC)?

                    Governance, Risk & Compliance (GRC) defines the 3 most important areas of corporate governance.
                    Leadership | Security & Compliance
                    19/01/2022 | Bernd Maus
                    Risk Management – Process, Analysis and Methods

                    Risk Management – Process, Analysis and Methods

                    Risk management is an essential component of GRC alongside corporate governance. This is how you prepare your company for risks and recognize opportunities.
                    Security & Compliance

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