grey market
5
(Lack of) Security of the ((OTRS)) Community Edition
The OTRS Group stopped supporting the ((OTRS)) Community Edition (CE) at the end of 2020. Since then, it has not received security updates or patches to fix vulnerabilities.
In fact, simply using the ((OTRS)) Community Edition is likely a violation of data protection regulations. The General Data Protection Regulation (GDPR) says software must meet the latest security standards. This is clearly not true for CE. It’s more than five years out of date.
Grey Market vs. In-House vs. Product Manufacturer. How to decide?
Grey market, product manufacturer, create it ourselves, or stick with what we do today . . . As you set technology priorities for the upcoming year, you will investigate products and services to improve workflows and offer more security.
Software manufacturer, OTRS AG, accompanies you into the future.
Grey market providers proliferate and can have dangerous consequences. How you can be sure to buy directly from the software manufacturer and stay innovative for the future.
