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                    Recent Articles
                    The Path to Effective Ticket Management
                    Backlogged tickets, long response times, frustrated customers: without effective ticket...
                    • Customer Service
                    • Tobias Kortas
                    How Enterprise Service Management Improves Service Quality Beyond IT
                    Internal services should be easy to use. In practice, they...
                    • ESM
                    • Laura Diral
                    How to Best Use AI and Automation in the Service Desk
                    Artificial intelligence and automation are now firmly embedded in modern...
                    • AI & Automation, Customer Service
                    • Tobias Kortas
                    View OTRS Blog
                    Case Studies with OTRS
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                    Human Resources

                    11
                    14/12/2022 | Enrico Schwenke
                    HR Processes – Digitization and Automation as the Key to Success

                    HR Processes – Digitization and Automation as the Key to Success

                    Today more than ever, HR management must be future-oriented. HR departments that are adapted to the times no longer have only administrative activities, but also contribute to the success of the company. Well-functioning and automated processes are prerequisites for this.
                    AI & Automation | Processes & Workflows
                    24/10/2022 | Enrico Schwenke
                    HR Transformation – For Future-Oriented Personnel Management

                    HR Transformation – For Future-Oriented Personnel Management

                    Finding and retaining suitable employees is becoming increasingly difficult. Today more than ever, HR management must be fit for the future. To achieve this, HR transformation is essential. We take a look at why.
                    Digital Transformation | Leadership
                    18/08/2022 | Author OTRS
                    Customer Service Templates

                    Customer Service Templates

                    Customer Service Templates provide OTRS agents with ready-to-use and customizable text templates. Keeping consistent information for the customer and saving admin time!
                    Processes & Workflows | Using OTRS
                    30/12/2019 | André Mindermann
                    Reflections 2019: Business, Bias and Balance

                    Reflections 2019: Business, Bias and Balance

                    Our CEO André Mindermann looks back on 2019 and reflects on the most important highlights. In addition, he sets the focus for the year 2020.
                    OTRS Group
                    23/12/2019 | Sabine Lüders
                    Business Trends to Watch in 2020

                    Business Trends to Watch in 2020

                    What are the trends for 2020 when it comes to your company? We give you an overview.
                    Leadership | OTRS Group
                    02/12/2019 | Sabine Lüders
                    How Leadership Styles Impact Team Success

                    How Leadership Styles Impact Team Success

                    Leadership style is much more than just a set of instructions or personal responsibilities or making decisions for the employees.
                    Leadership
                    28/10/2019 | Sabine Lüders
                    How Digitalization Aids in Boosting Employee Morale

                    How Digitalization Aids in Boosting Employee Morale

                    It's not about how to win employees over to digital transformation, it's about what employees can gain from it.
                    Digital Transformation
                    19/08/2019 | Author OTRS
                    “Why Marketing and Human Relations have the same roots and how to prepare well for coincidences…”

                    “Why Marketing and Human Relations have the same roots and how to prepare well for coincidences…”

                    Eight questions to Sabine Riedel, our board member responsible for the Marketing and Human Relations departments.
                    OTRS Group
                    12/06/2019 | Christopher Kuhn
                    Improving Enterprise-Wide Service Operations

                    Improving Enterprise-Wide Service Operations

                    Have you ever thought about using ITIL to structure other areas of your business than IT?
                    ITSM
                    22/04/2019 | André Mindermann
                    When are we free?

                    When are we free?

                    Everyone wants to be free. But does everyone have the same idea of freedom?
                    Leadership
                    18/03/2019 | André Mindermann
                    Silver Society – The young old people

                    Silver Society – The young old people

                    Older workers are often considered less efficient, less innovative in their thinking and not open to change. Is that true or do we have to change our attitude?
                    OTRS Group

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