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                    it-sa

                    it-sa is one of the largest dialog platforms for industry-specific IT security solutions. It will take place from October 27 to 29, 2026 in Nuremberg.

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                    Recent Articles
                    How AI and Best Practices Create Personalized Service
                    Companies and their customers benefit from personalized service experiences. This
                    • AI & Automation, Customer Service
                    • Tobias Kortas
                    Shadow AI and Its Risks
                    Shadow AI has become a major topic. This article explains
                    • AI & Automation, Security & Compliance
                    • Tobias Kortas
                    View OTRS Blog
                    Case Studies with OTRS

                    OTRS success stories highlight how real customers use OTRS to improve service & automate business processes to achieve operational success.

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                    IT security

                    16
                    27/02/2026 | Tobias Kortas
                    IT Service Continuity Management: Objectives, Best Practices, Checklist

                    IT Service Continuity Management: Objectives, Best Practices, Checklist

                    Anyone who wants to avoid the worst-case scenario must prepare for it and anticipate it as much as possible. Severe incidents with disaster-level impact hit organizations hard — especially when they are unprepared. In such situations, an incredible amount is at stake within a very short time. What truly matters, therefore, is the time beforehand. This article provides a well-founded overview of IT Service Continuity Management (ITSCM), explains its objectives, outlines best practices, and provides a checklist.
                    ITSM | Security & Compliance
                    11/06/2025 | Tobias Kortas
                    IT Infrastructure: Definition, Best Practices, Solutions

                    IT Infrastructure: Definition, Best Practices, Solutions

                    A reliable IT infrastructure is essential for protecting against cyber threats and securing sensitive data. IT environments must be as secure, stable, and resilient as possible. Regular system checks, timely updates and patches, and the use of modern software solutions are all crucial. This post delivers a well-rounded look at what teams should consider with regard to the IT environment entails. It also highlights security considerations.
                    Digital Transformation
                    02/06/2025 | Tobias Kortas
                    Best practices for incident response management

                    Best practices for incident response management

                    Sophisticated incident response management makes it possible to respond well to incidents, contain their consequences and routinely increase security. As the stakes are high, this is a critical area that requires a highly organized, orchestrated approach. These best practices help you manage incidents successfully.
                    Best Practices
                    16/05/2024 | Tobias Kortas
                    Achieving corporate objectives with IT governance

                    Achieving corporate objectives with IT governance

                    We face numerous challenges in the corporate world. With advanced digitalization and the importance of the technology environment, success depends heavily on the role of IT. Governance, or oversight, is needed to ensure that IT initiatives strategically align with corporate objectives. This article explains IT governance and discusses how it can be achieved.
                    ITSM | Security & Compliance
                    10/04/2024 | Bernd Maus
                    Incident Response Plan (IR Plan) – Creation & Template

                    Incident Response Plan (IR Plan) – Creation & Template

                    Don't have an incident response plan yet? You are not alone in this. Many companies do not have fixed procedures for responding to incidents. In our digitalized working environment, it is crucial to know how to prepare for potential threats and respond to incidents. It is important to protect business processes. In the worst-case scenario, negligence in this area can cripple the entire value chain or lead to severe penalties.
                    ITSM | Security & Compliance
                    20/03/2024 | Tobias Kortas
                    How to Ensure Reliable Protection for Critical Infrastructure

                    How to Ensure Reliable Protection for Critical Infrastructure

                    The critical infrastructure is in the spotlight – among security teams and politically. It must be protected from threats so that it is always available to people. This article looks at how this can be achieved.
                    Best Practices | Security & Compliance
                    14/03/2024 | Bernd Maus
                    Incident Response – Definition, Goals and Best Practices

                    Incident Response – Definition, Goals and Best Practices

                    Responding to incidents is crucial for companies - especially those who are considered part of the critical infrastructure (KRITIS). Sometimes it’s even essential for survival. Incidents may be disruptions to business operations or situations that affect the relationship with the customer, for example.
                    Best Practices | Security & Compliance
                    11/12/2023 | Bernd Maus
                    Incident Management – Meaning, Objectives and Process

                    Incident Management – Meaning, Objectives and Process

                    Effective incident management is a key prerequisite for smooth and secure company or organization operation. The following provides a detailed overview of the importance, objectives, roles and processes related to incident management.
                    ITSM | Security & Compliance
                    08/07/2022 | Bernd Maus
                    ISO 27001 Certification

                    ISO 27001 Certification

                    ISO 27001 certification signifies that a company or organization has established an ISMS that is in line with the international standard. Learn what you need to look out for and how to find the right ISMS solution to support certification efforts.
                    Digital Transformation | Security & Compliance
                    26/08/2021 | Jens Bothe
                    Five-step Plan for IT Security in Manufacturing

                    Five-step Plan for IT Security in Manufacturing

                    A step-by-step plan helps increase IT security in production. More than half of companies are not ideally prepared for an IT security incident.
                    Digital Transformation | Security & Compliance
                    24/05/2021 | Jens Bothe
                    About the right cyber security tool

                    About the right cyber security tool

                    Finding the right cyber security tool is not always easy. We have prepared a selection of tools and explain the differences.
                    Security & Compliance
                    08/03/2021 | Jens Bothe
                    Cyber security and Cyberattacks: Investments that pay off

                    Cyber security and Cyberattacks: Investments that pay off

                    The digitization of business is picking up speed. Find out why cyber security should not be neglected here.
                    Security & Compliance
                    22/12/2020 | Christopher Kuhn
                    Taking a Look at 2021

                    Taking a Look at 2021

                    What trends will shape your IT organization or business in the upcoming year? Christopher Kuhn, COO OTRS Group, gives an outlook.
                    OTRS Group
                    04/11/2020 | Jens Bothe
                    Security Incident Management Process – Planning and Implementation

                    Security Incident Management Process – Planning and Implementation

                    How does an incident management process work? What has to be considered in case of an incident? And how can STORM help?
                    Security & Compliance
                    27/01/2020 | Jens Bothe
                    How public authorities should deal with security risks

                    How public authorities should deal with security risks

                    Tighter security measures apply to critical infrastructures. We provide recommendations for risk management.
                    Security & Compliance
                    25/11/2019 | Matheus Assis Baeta​
                    Grey market provider: Even if the price is tempting, it is worth taking a closer look!

                    Grey market provider: Even if the price is tempting, it is worth taking a closer look!

                    Four reasons why working directly with the product manufacturer is better for your business.
                    Best Practices | Customer Service

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