leadership
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Why ITSM Is a Matter of Leadership
IT Service Management (ITSM) is not just about tools, but about a strong overall framework. Leadership plays a central role in providing ITSM with meaningful strategic direction and guiding the right technological developments.
For example, leaders must strengthen the teams that introduce, operate, and further develop IT services. When these teams are well positioned and capable, this also has a positive impact on the organization as a whole.
Knocking Down the Roadblocks for Women in Leadership Positions
Women should be assessed on the basis of their competences - part-time work or children should not play a role in this.
