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                    SLA vs. XLA: The Promise of an Experience-Centered Approach
                    Traditionally, ITSM has relied heavily on Service Level Agreements (SLAs),
                    • Customer Service, ITSM
                    • Tobias Kortas
                    Trends and Forecasts: ITSM in 2026 – and Beyond
                    IT Service Management is undergoing a transformation so profound that
                    • ITSM
                    • Tobias Kortas
                    Cyber Threat Management: Background, Examples, Steps, and Challenges
                    Cyber threats no longer appear as isolated and easily recognizable
                    • Security & Compliance
                    • Author OTRS
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                    24/02/2021 | Enrico Schwenke
                    What does agile working mean? What are the benefits? Can tools help?

                    What does agile working mean? What are the benefits? Can tools help?

                    More and more companies are opting for agile working. But what exactly does it mean, how can it be implemented successfully, and what are the difficulties?
                    Digital Transformation
                    28/10/2020 | Sabine Lüders
                    Successful Teams – International And Remote

                    Successful Teams – International And Remote

                    What is important for international and remote teams? What should you pay attention to?
                    Leadership
                    28/09/2020 | Nils Leideck
                    Best Practices for Working in the Home Office

                    Best Practices for Working in the Home Office

                    Establishing a new habit often takes time. Home office is becoming more of a standard, so we've compiled best practices for you.
                    Best Practices
                    21/09/2020 | Enrico Schwenke
                    Change – Success Depends On You

                    Change – Success Depends On You

                    Changes are part of life. But what do you need to keep in mind when things change, especially when they come unexpectedly?
                    Digital Transformation
                    14/09/2020 | Sabine Lüders
                    New Skills Leaders Need When Managing Remote Employees

                    New Skills Leaders Need When Managing Remote Employees

                    What new skills are needed now that leaders are managing remote employees more frequently?
                    Leadership
                    20/04/2020 | Author OTRS
                    Why a good corporate culture pays off now

                    Why a good corporate culture pays off now

                    Innovative communication tools are necessary for efficient and pleasant work in the home office, but corporate culture is just as important.
                    OTRS Group
                    06/04/2020 | Sabine Lüders
                    Dealing with Work/Life Blending and Changes in Your Professional Life

                    Dealing with Work/Life Blending and Changes in Your Professional Life

                    We asked our female employees how they deal with work-life blending and what is important to them in this regard.
                    OTRS Group

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