OTRS6
17OTRS 6 Feature: Update All Installed Packages at Once
Another smaller but very useful new feature in OTRS 6 is the possibility, to update all installed packages via the OTRS Package Manager. You may
OTRS 6 Improvement: New Admin Interface
In OTRS 6 we’ve also redesigned the “Admin Interface”. Now it’s presented with a fresh new design with some nice additional features. If you move
OTRS 6 Feature: New system configuration
One of the biggest new features in OTRS 6 is the totally renewed “System Configuration” (SysConfig). On the new start screen you can search directly
OTRS 6 Improvement: Agent Preferences
Today I will present you the improved agent preferences in OTRS 6. In older OTRS versions the agent preferences consisted only of one table with 3 columns.
OTRS 6 Improvement: Visibility of message transmission status
Based on the number of blog articles you can imagine, that we improved many functionalities in OTRS 6. The next improvement I want to share
OTRS 6 Feature: Customer User Information Center
In OTRS 6 we added a new frontend which is called “Customer User Information Center”. This new frontend works like the existing “Customer Information Center”,
OTRS 6 Improvement: Redesigned Address Book
We have modernized the address book in OTRS 6. It’s now possible to search for all configured custom user and customer fields. This might be helpful
OTRS 6 Feature: Appointment Calendar in OTRS 6
Since OTRS 5s the feature “OTRSAppointmentCalendar” is available. Finally, this feature will be merged into the OTRS 6 framework. This appointment calendar allows agents to
OTRS 6 Feature: Dynamic Fields for Customer User
In OTRS 6 you have the possibility to add Dynamic Fields for customer users and customers. This makes it possible to add additional data fields
OTRS 6 Improvement: Improved Ticket Merge functionality
The next improvement in my small blog series about “Changes in OTRS 6” is the improved ticket merge screen. Finally, you’ll have the possibility to
OTRS 6 Feature: Revised “Split” functionality
Since OTRS 5 it was only possible to split an article into a new phone ticket. Finally, this change in OTRS 6, because you now
OTRS 6 Improvement: New Ticket History
Also, the ticket history was modernized in OTRS 6. You now have the possibility expand/collapse events which are older than a specific amount of time.
OTRS 6 Feature: Save articles as draft
In OTRS 6 we added a new feature to store articles as a draft. This is useful for people who have to interrupt their work
OTRS 6 Feature: High contrast skin
Today I show you the new high contrast skin for OTRS 6. This skin makes it easier for visually impaired agents to work with OTRS
OTRS 6 Feature: Drag & Drop multi file upload
Another nice new feature of OTRS 6 is the drag & drop multi-file upload. In older OTRS versions you only had the possibility to upload
