REST
22Post Ticket Events to Slack Channels
During my vacation, I thought about new integration use cases I can show you. Because I’m also evaluating Phantom at the moment and was invited
Send E-Mails via Web Service
One of the key features of “STORM powered by OTRS” is automizing daily manual tasks. Some months ago I was with a CERT team and they
Fetch CVE Data and Use Them in Your Processes
As you may have noticed, OTRS Group has launched “STORM powered by OTRS” in the last year, which is used in IT security departments and
Use Travel Security Information in Your Travel Processes
“STORM powered by OTRS” is used in security departments and companies for a long time due to the well-documented code of OTRS and a huge
Automatically detect the gender of your customer user
I think everyone of you have asked yourself the question (especially the german OTRS administrators), if it’s possible to automatically detect the gender of your
Event based ticket movement via web service
Let’s continue with our use case from last week. In part 1 we build the pre-requirement for this web service. For sure this can also be
Automatically Detect the Language of Emails
I think everyone of you have asked yourself the question if it’s possible to automatically dispatch tickets into language-specific queues. This might be useful if
Inform Threema contacts about ticket events
From time to time I missed the possibility to inform agents via Threema about ticket events. Last week I had a customer from the cybersecurity
Inform Rocket.Chat users about ticket events
Many of my customers are using Rocket.Chat for their internal team chats. Last week I had a customer, who asked me if it’s possible to
HowTo: Connect OTRS with Icinga2 – Part 3
Let’s continue with our Icinga2Connector. Last time I showed you how to create a new host in Icinga2 via API. Today I will show you
HowTo: Connect OTRS with Icinga2 – Part 2
Let’s continue with our Icinga2Connector. Last time I showed you how to create a new host in Icinga2 via API. Today I will show you
HowTo: Connect OTRS with Icinga2 – Part 1
I think this might be an interesting use case for you if you have established a Release & Deployment management process in your OTRS system
HowTo: Connect OTRS with Alfresco (Part 2)
Let’s continue with our AlfrescoConnector. Last time I showed you how to manage sites and folders in Alfresco. Today I will show you how to
HowTo: Connect OTRS with Alfresco (Part 1)
Because I need a new challenge every month, I thought about an integration between OTRS and Alfresco to store documents, which are sent to customers
How to connect OTRS with GitHub
Last time I had a requirement of a customer, who wanted to connect OTRS with the GitHub account of his company. I think this might
How to connect OTRS with GitLab
With the OTRS Business Solution™ 5s, you have the possibility to connect OTRS with GitLab. The following article will explain how to configure the GitLabConnector
HowTo: Connect OTRS with ServiceNOW
With the OTRS Business Solution™ 6, you have the possibility to connect OTRS with ServiceNow. The following article will explain how to configure the SNOWConnector
How to connect OTRS with the OTRS CMDB
With the OTRS Business Solution™ 6 you have the possibility to connect OTRS with the internal CMDB e.g.: if you have a process in OTRS
How to connect OTRS with Zendesk
With the OTRS Business Solution™ 5s, you have the possibility to connect OTRS with Zendesk. The following article will explain how to configure the ZendeskConnector
How to connect OTRS with Redmine
With the OTRS Business Solution™ 5s, you have the possibility to connect OTRS with Redmine. The following article will explain how to configure the RedmineConnector
