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                    AI Agents vs. Chatbots: Comparing Concepts
                    AI agents and chatbots are both highly relevant: Although advanced
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                    Agentic AI is one of the most important innovation topics
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                    ITSM and customer service are currently undergoing a paradigm shift.
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                    STORM

                    6
                    08/03/2021 | Jens Bothe
                    Cyber security and Cyberattacks: Investments that pay off

                    Cyber security and Cyberattacks: Investments that pay off

                    The digitization of business is picking up speed. Find out why cyber security should not be neglected here.
                    Security & Compliance
                    04/11/2020 | Jens Bothe
                    Security Incident Management Process – Planning and Implementation

                    Security Incident Management Process – Planning and Implementation

                    How does an incident management process work? What has to be considered in case of an incident? And how can STORM help?
                    Security & Compliance
                    27/01/2020 | Jens Bothe
                    How public authorities should deal with security risks

                    How public authorities should deal with security risks

                    Tighter security measures apply to critical infrastructures. We provide recommendations for risk management.
                    Security & Compliance
                    14/01/2019 | Author OTRS
                    IT Focus in 2019: What Are the Top Priorities for German and American CIOs?

                    IT Focus in 2019: What Are the Top Priorities for German and American CIOs?

                    The differences between Germany and the USA are small, and one sector stands out the most.
                    Leadership
                    14/08/2018 | Robert Ullrich

                    Use Travel Security Information in Your Travel Processes

                    “STORM powered by OTRS” is used in security departments and companies for a long time due to the well-documented code of OTRS and a huge background in the CERT area. In one of my recent projects, the team wanted to simplify their travel security process. An employee should start a process, where he has to […]
                    Technical Insights
                    08/08/2018 | Robert Ullrich

                    Displaying Geo Coordinates via Information Floater

                    One of the features of “STORM powered by OTRS” is the information floater which allows to search for patterns in an article of a ticket. The feature was designed to enrich the content of a ticket without having to add static content to it. The main use case is to give security teams valuable information at […]
                    Technical Insights

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