Web Service
7Post Ticket Events to Slack Channels
During my vacation, I thought about new integration use cases I can show you. Because I’m also evaluating Phantom at the moment and was invited
Send E-Mails via Web Service
One of the key features of “STORM powered by OTRS” is automizing daily manual tasks. Some months ago I was with a CERT team and they
Fetch CVE Data and Use Them in Your Processes
As you may have noticed, OTRS Group has launched “STORM powered by OTRS” in the last year, which is used in IT security departments and
Automatically detect the gender of your customer user
I think everyone of you have asked yourself the question (especially the german OTRS administrators), if it’s possible to automatically detect the gender of your
Event based ticket movement via web service
Let’s continue with our use case from last week. In part 1 we build the pre-requirement for this web service. For sure this can also be
