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Service Management
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OTRS
OTRS is flexible and customizable software with out-of-the-box solutions for all service management needs.
Solution
Help Desk
Simple ticketing. No complexity.
Service Desk Solutions
Purpose-built solutions apply this system to specific service use cases.
Customer Service & Support
Boost customer satisfaction very rapidly – never miss requests, lower the response time (MTTR)
IT Service Management
Support for your IT department with automated, ITIL4-compliant processes
Office Management
Automate office management processes with our software solution
HR Management
Support your HR team with numerous processes, such as application or leave management
Cyber Defense – STORM
The solution for fast security orchestration, automation, and incident response
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OTRS Trainings
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Get useful information about the latest OTRS version. Watch how OTRS works.
Public Trainings
Events
  • 27/10/2026
it-sa

it-sa is one of the largest dialog platforms for industry-specific IT security solutions. It will take place from October 27 to 29, 2026 in Nuremberg.
  • Trade Fair
OTRS Events
Recent Articles
Intelligent Service Management: AI, Automation and More
Service management is undergoing transformation. This article outlines how it...
  • Blog
Using AI-Powered Solutions for ITSM and ESM
Artificial intelligence continues to dominate conversations in IT. Yet the...
  • AI & Automation, ESM
The Most Important Skills for the AI Era
AI is spreading relentlessly, implementation is advancing, and many executives...
  • AI & Automation, Leadership
View OTRS Blog
Success Stories with OTRS
Success Stories

General Terms and Conditions

General Terms & Condition EasyVista (English)

General Terms & Condition EasyVista (German)

Please note:
The new terms and conditions for Brazil, Hungary, Mexico, and Singapore are currently being prepared. In the meantime, the English version applies.

For existing customers (before 01/2026):

General Terms & Conditions OTRS AG (English)

General Terms & Conditions OTRS AG (German)

General Terms & Conditions OTRS ASIA Pte. Ltd.

General Terms & Conditions OTRS Do Brasil Soluçoes Ltda.

General Terms & Conditions OTRS Inc.

General Terms & Conditions OTRS Magyarország Kft.

General Terms & Conditions OTRS S.A. de C.V.

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