OTRS is now part of Easyvista. Stronger together!
OTRS is now part of Easyvista. Stronger together!
Device Management

Device Management

Benefit from an elegant all-in-one solution that combines the OTRS ticketing system with device management. OTRS Device Management powered by FileWave allows for easy control across many devices and operating systems, saving time and reducing stress for everyone involved. Perfect IT management is just a few clicks away.

What Is Device Management?

Device management refers to the management and monitoring of electronic devices such as laptops, tablets and smartphones.

The following details are important:

  • Configurations
  • Security (encryption, passwords, policies)
  • Software (installation and updates)
  • Remote maintenance and troubleshooting
  • Monitoring (status, performance)

With the mobile and automated OTRS Device Management powered by FileWave, IT admins not only work more efficiently, but they also have full control over the devices used by their organization at any time, regardless of location.

With platform-independent device management, all devices can be managed simultaneously regardless of their operating system – be it macOS, iOS, Windows or Android.

Unlock the Advantages of Device Management

Organizations and their employees benefit from the OTRS Device Management powered by FileWave in many ways.

IT admins and SecOps maintain full control at all times and automate important processes, such as quickly deploying updates to many devices at once.

Keep track of all devices, close security gaps, and meet compliance requirements with ease.

Get rid of unnecessary licenses and reduce expenses through targeted application management.

Use a central platform for seamless device management – ​​including automation and smooth service integration.

Relieve your IT department and benefit from a high return on investment as automation saves a lot of time and effort, making additional employees obsolete.

Grow without limits – easily manage a large number of devices and systems without any problems.

Features and Functionalities​

The OTRS Device Management powered by FileWave is customizable, scalable and offers cross-platform availability. A sophisticated mobile device and endpoint management platform offers exciting and unique features.

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Key Industries That Benefit from Device Management

IT service management

The OTRS Device Management powered by FileWave helps ITSM managers automate tasks and provide remote support, resolving tickets faster and more efficiently. Self-healing and self-service kiosks reduce support requests, while comprehensive device visibility prevents overwhelm and leads to better resource utilization.

IT security

Even in decentralized IT environments, the OTRS Device Management powered by FileWave enables security teams to enforce policies and comply with regulations such as NIS-2 and DORA. It enables automation, real-time monitoring and seamless patch deployment. It also offers features such as remote wipe and encryption, which dramatically improves data security.

Public administration

IT teams in government agencies manage various devices with specific security and compliance requirements. The OTRS Device Management powered by FileWave makes this possible remotely by supporting zero-touch preparation, encrypted remote sessions and automatic updates. The high compliance standards are met, even in remote environments. Security updates and remote wipes are possible in the event of theft to ensure additional protection.

Education

Educational institutions are increasingly using digital devices on a larger scale, which places a strain on IT teams. Through the OTRS Device Management powered by FileWave, tedious tasks can be automated, holistic overviews can be obtained and processes can be initiated remotely - a huge relief. This ensures a safe learning environment and minimizes technical disruptions.

The Power of Combining Device Management with a Ticketing System

Combining advanced device management with a ticketing system provides an all-in-one solution. Having devices and requests as well as problem management and service processes working together ensures excellent control over IT processes and a better experience for the end user.

Processes are streamlined

Through the appropriate processes and automation, ticketing systems improve device management. Ensuring real-time data accuracy, operating efficiency, and regulatory compliance streamlines both ITSM and device management..

Agents benefit too!

A combined service and device management solution enables faster, more effective decisions as well as real-time data exchange and seamless compliance. Ticket system users benefit from sophisticated device management because they have up-to-date device details at their fingertips.

Ticketing System and Device Management: Stronger Together

Integrating the OTRS Device Management powered by FileWave into your tech stack is easier than you might think. The cost-benefit ratio is positive, and the effort is minimal.

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