
Device Management
What Is Device Management?
Device management refers to the management and monitoring of electronic devices such as laptops, tablets and smartphones.
The following details are important:
- Configurations
- Security (encryption, passwords, policies)
- Software (installation and updates)
- Remote maintenance and troubleshooting
- Monitoring (status, performance)
With the mobile and automated OTRS Device Management powered by FileWave, IT admins not only work more efficiently, but they also have full control over the devices used by their organization at any time, regardless of location.
With platform-independent device management, all devices can be managed simultaneously regardless of their operating system – be it macOS, iOS, Windows or Android.
Unlock the Advantages of Device Management
Organizations and their employees benefit from the OTRS Device Management powered by FileWave in many ways.
- Enhanced efficiency
- Maximum security & compliance
- Cost savings
- Simplified management
- High ROI
- Limitless scalability
IT admins and SecOps maintain full control at all times and automate important processes, such as quickly deploying updates to many devices at once.
Keep track of all devices, close security gaps, and meet compliance requirements with ease.
Get rid of unnecessary licenses and reduce expenses through targeted application management.
Use a central platform for seamless device management – including automation and smooth service integration.
Relieve your IT department and benefit from a high return on investment as automation saves a lot of time and effort, making additional employees obsolete.
Grow without limits – easily manage a large number of devices and systems without any problems.
Features and Functionalities
The OTRS Device Management powered by FileWave is customizable, scalable and offers cross-platform availability. A sophisticated mobile device and endpoint management platform offers exciting and unique features.
Patented fileset technology simplifies deployment. Admins don't have to create separate update packages. They just update the file in the fileset, and the update will be installed automatically. Packages do not need to be uninstalled, reducing the storage requirements for updates from gigabytes to megabytes.
The OTRS Device Management powered by FileWave enables the simultaneous management of devices with different operating systems, such as macOS, iOS, Android and Windows. This is particularly useful for companies with heterogeneous IT landscapes or employees who rely on personal devices to do their work.
Self-healing technology repairs corrupt files and installs missing software automatically. This means that important software remains functional. IT departments save resources because repairs happen automatically, and the business is more easily protected against security gaps.
The OTRS Device Management powered by FileWave enables effective remote support, which means that technical problems - for example in the home office - can be solved more quickly. The time for problem solving is shortened and remote sessions are encrypted according to current security standards.
The self-service kiosk relieves IT administrators by allowing users to install or uninstall elements by themselves. Content is pre-secured and approved according to policies, giving employees flexibility in their digital environment while reducing work for admins.
Key Industries That Benefit from Device Management
IT service management
IT security
Public administration
Education
The Power of Combining Device Management with a Ticketing System
Combining advanced device management with a ticketing system provides an all-in-one solution. Having devices and requests as well as problem management and service processes working together ensures excellent control over IT processes and a better experience for the end user.
Processes are streamlined
Through the appropriate processes and automation, ticketing systems improve device management. Ensuring real-time data accuracy, operating efficiency, and regulatory compliance streamlines both ITSM and device management..
Agents benefit too!
A combined service and device management solution enables faster, more effective decisions as well as real-time data exchange and seamless compliance. Ticket system users benefit from sophisticated device management because they have up-to-date device details at their fingertips.
Ticketing System and Device Management: Stronger Together
Integrating the OTRS Device Management powered by FileWave into your tech stack is easier than you might think. The cost-benefit ratio is positive, and the effort is minimal.
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