Webinars
In our webinars, our experts will show you how to leverage concepts such as ITSM, AI, and best practices to get more out of your processes, improve the user experience, and gain greater clarity.
Our Next Webinars
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Replay our Webinars
Transform your Service Desk with agentic AI
Simplifique as Operações de TI com uma Plataforma de Service Desk com IA
Transformez votre Service Desk grâce à l’IA agentique
OTRS Pulse AI Conversations
Simplifique las Operaciones de TI con una Plataforma de Mesa de Servicios Impulsada por IA
AI in IT: What’s Real Right Now?
Cut Resolution Time in Half
Vers un ServiceDesk vraiment proactif : détecter et résoudre avant l’impact utilisateur
Boostez l’efficacité de votre Service Desk avec OTRS
Trasforma il supporto IT con OTRS
Webinars about OTRS
What to expect:
Learn how AI can automate routine service tasks and speed up ticket processing.
Discover how to better organize your support team and improve service quality.
Gain insights into best practices to operate as effectively as possible.
Explore real-world use cases and actionable strategies.
Learn how OTRS empowers you to build smarter and more efficient service management processes.
Discover the OTRS Solutions
Choose the solution that fits your use case or combine them on one platform.
Help Desk
A modern, streamlined service desk to handle requests, organize work, and deliver consistent support across teams.
Customer Service & Support
Deliver fast, reliable customer service with omnichannel intake, clear ownership, SLAs, and a better customer experience.
IT Service Management
Build ITSM processes you can trust – incidents, changes, service catalog, automation, and governance to scale IT delivery.
Office Management
Standardize and automate office and shared-services requests – from facilities to procurement – with transparent workflows and approvals.
HR Management
Manage employee services with structured workflows for HR requests, onboarding, internal cases, and people operations.
Cyber Defense – STORM
Run security operations with structured incident response, faster triage, clear documentation, and coordinated remediation.
The New Gartner® Magic Quadrant 2026 for ITSM Platforms
