Transform Risk into Response in Security Incident Management. With STORM.  Learn more.
  • OTRS Software Solutions
    Customizable Software
    OTRS
    OTRS is a highly customizable help desk system. Find your perfect solution.
    Upgrade to OTRS 8
    OTRS On-Premise & Managed Comparison
    ((OTRS)) Community Edition
    OTRS App
    Feature List
    Feature Add-ons
    Solutions for
    IT Service Management
    Support for your IT department with automated, ITIL4-compliant processes
    Office Management
    Automate office management processes with our software solution
    HR Management
    Support your HR team with numerous processes, such as application or leave management
    Information Security Management – CONTROL
    Complete ready-to-implement compliance ISMS solution according to ISO/IEC 27001
    Cyber Defense & SOAR – STORM
    The solution for fast security orchestration, automation, and incident response
    Product and Service Life Cycle
    Release Notes
    Security Advisories
  • Use Cases
    Service Management
    Security Management
    Asset Management
    Technology Management
    Knowledge Management
  • Services
    OTRS Services
    Services
    Consulting, training, customer service: Find official OTRS services
    FAQ
    Contact Sales
    Contact Consulting
    Contact Customer Service
    OTRS Trainings
    Webinars about OTRS
    Get useful information about the latest OTRS version. Watch how OTRS works.
    Academy
    Stay up-to-date with your knowledge about OTRS. Book a training.
    Customer Portal
  • Success Stories
  • OTRSmag
  • Contact
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    Telefon
    United States
    Phone
    +1 (669) 201 1411
    Mexico
    Phone
    +52 55 1168 9664
    Brazil
    Phone
    +55 11 41308205
    Singapore
    Phone
    +65 3163 6274
    Standorte
    United States
    OTRS Inc.
    19925 Stevens Creek Blvd.
    Cupertino, CA 95014-2358
    Mexico
    OTRS S.A. de C.V.
    Av. Insurgentes Sur 863, Piso 7 Of 01
    Col. Nápoles
    03810 Mexico City
    Brazil
    OTRS do Brasil Soluções Ltda.
    Av. Paulista, 37 – 4º
    Andar – Bela Vista
    CEP: 01311-902
    São Paulo/SP
    Singapore
    OTRS ASIA Pte. Ltd.
    26 Eng Hoon Street
    Singapore 169776
    Scheduled Maintenance

    Due to maintenance work, the following domains will not be available:
    portal.otrs.com
    cloud.otrs.com
    pav.otrs.com

    Within the specified time:
    February 4 – February 5
    CET: 2:00 pm – 10:00 pm
    PST: 5:00 am – 1:00 pm

    Thank you for your patience and understanding.