OTRS Software Solutions
Tailored Solutions for Your Organization
Unlimited flexibility. Years of experience. That’s how OTRS provides tailored solutions for Customer Service, ITSM and Corporate Security. Our comprehensive range of solutions allows you to adapt OTRS to your requirements quickly, seamlessly and reliably.
Customizable Software
OTRS
OTRS is a highly customizable help desk system. Find your perfect solution.
Solutions
Support for your IT department with automated, ITIL4-compliant processes
Automate office management processes with our software solution
Support your HR team with numerous processes, such as application or leave management
Complete ready-to-implement compliance ISMS solution according to ISO/IEC 27001
The solution for fast security orchestration, automation, and incident response
With OTRS Group we have real experts on our side, supporting our organization 24 hours a day with a highly flexible and reliable service at a competitive price.
Tony Barber, Head of GÉANT Operations Centre
The mobile accessibility and improved search functions have been huge improvements for our team. We're really able to work faster and handle customer requests on-the-go now.
Alexandra John, Director of Customer Relations
With OTRS, we were able to create transparency where none existed before. This has significantly optimized our work. In addition, we can now access professional support when needed.
Michael Voigt, Chairman of the Board of VIOSYS AG
The flexibility of OTRS allows us to begin improving service delivery immediately, while also being forward thinking in terms of how we can offer better transparency and support to our customers.
Henry Vassall Jones, CTO
In the seven years we’ve been using OTRS as a contract customer, we’ve only had positive experiences. We really appreciate the reliable and competent support.
Georg Rölli, Head of IT Operations at Livit AG
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