OTRS Software Solutions
OTRS offers ready-to-use solutions as well as customizable software for all of your service management needs. Easily manage inquiries, requirements, tasks and assets. Business process automation and workflows help to optimize your resources and improve return on investment. OTRS software solutions are the perfect choice for companies of any size.
Customizable Software
OTRS is flexible and customizable software with out-of-the-box solutions for all service management needs.
Solutions
Support for your IT department with automated, ITIL4-compliant processes
Automate office management processes with our software solution
Support your HR team with numerous processes, such as application or leave management
Complete ready-to-implement compliance ISMS solution according to ISO/IEC 27001
The solution for fast security orchestration, automation, and incident response
Above all, we wanted to go live with a global solution very quickly, and OTRS made this possible: It only took 12 weeks from the day we chose OTRS to its productive start.
Andreas Szameit, EMEA Service Delivery Manager at Mitel
The flexibility of OTRS allows us to begin improving service delivery immediately, while also being forward thinking in terms of how we can offer better transparency and support to our customers.
Henry Vassall Jones, CTO
The fact that we are expanding OTRS to other departments is proof that security made the right choice; it’s fast, flexible, reliable and easy.
Giovanni Mellini, security engineer at ENAV S.p.A.
We have been able to double our telephone support availability by using a call center and OTRS, while keeping costs the same. With the connection of OTRS via web service into our system landscape, the process has been digitalized and we can now work faster and paperless.
Nicolas Hoffmann, project manager and main person responsible for the implementation of OTRS
In the seven years we’ve been using OTRS as a contract customer, we’ve only had positive experiences. We really appreciate the reliable and competent support.
Georg Rölli, Head of IT Operations at Livit AG
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