OTRS Software Solutions
OTRS offers ready-to-use solutions as well as customizable software for all of your service management needs. Easily manage inquiries, requirements, tasks and assets. Business process automation and workflows help to optimize your resources and improve return on investment. OTRS software solutions are the perfect choice for companies of any size.
Customizable Software
OTRS is flexible and customizable software with out-of-the-box solutions for all service management needs.
Solutions
Boost customer satisfaction very rapidly – never miss requests, lower the response time (MTTR)
Support for your IT department with automated, ITIL4-compliant processes
Automate office management processes with our software solution
Support your HR team with numerous processes, such as application or leave management
The solution for fast security orchestration, automation, and incident response
Now we can standardize our workflows very well. It's so simple that people have just easily fallen into using it and embraced the tool as part of how we work.
Malcolm Berger, Digital Innovation Director, Asia Pacific, Bru Group N.V.
With OTRS Group we have real experts on our side, supporting our organization 24 hours a day with a highly flexible and reliable service at a competitive price.
Tony Barber, Head of GÉANT Operations Centre
We have been able to double our telephone support availability by using a call center and OTRS, while keeping costs the same. With the connection of OTRS via web service into our system landscape, the process has been digitalized and we can now work faster and paperless.
Nicolas Hoffmann, project manager and main person responsible for the implementation of OTRS
With OTRS, we were able to create transparency where none existed before. This has significantly optimized our work. In addition, we can now access professional support when needed.
Michael Voigt, Chairman of the Board of VIOSYS AG
With OTRS, we have chosen a long-term solution, because the software grows with our requirements, it's flexible and adaptable.
Florian Hinse, graduate in business administration and assistant to the management.
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