OTRS Software Solutions
OTRS offers ready-to-use solutions as well as customizable software for all of your service management needs. Easily manage inquiries, requirements, tasks and assets. Business process automation and workflows help to optimize your resources and improve return on investment. OTRS software solutions are the perfect choice for companies of any size.
Customizable Software
OTRS is flexible and customizable software with out-of-the-box solutions for all service management needs.
Solutions
Support for your IT department with automated, ITIL4-compliant processes
Automate office management processes with our software solution
Support your HR team with numerous processes, such as application or leave management
Complete ready-to-implement compliance ISMS solution according to ISO/IEC 27001
The solution for fast security orchestration, automation, and incident response
For each service performed, a satisfaction survey is sent to the customer. This helps us to continually improve the quality of our service.
Claudio de Souza Cornelio, RNP-Service Desk Coordinator
Now we can standardize our workflows very well. It's so simple that people have just easily fallen into using it and embraced the tool as part of how we work.
Malcolm Berger, Digital Innovation Director, Asia Pacific, Bru Group N.V.
There are many possibilities within OTRS, but even simply using the help desk functionality has made such a difference in terms of how quickly and thoroughly we're able to help people
Karla Brown, Information Technology Computer Operations Supervisor with PCPS
The flexibility of OTRS allows us to begin improving service delivery immediately, while also being forward thinking in terms of how we can offer better transparency and support to our customers.
Henry Vassall Jones, CTO
OTRS enhances our service quality internally and externally – we look forward to further exploiting the solution's potential and are excited about future developments.
Nico Wegner, Head of IT (CIO) & Chief Information Security Officer (CISO)
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