OTRS Software Solutions
Workflows to drive ROI throughout the enterprises. OTRS offers ready-to-use solutions as well as customizable software for all of your service management needs. Easily manage inquiries, requirements, tasks and assets. Business process automation and workflows help to optimize your resources and improve return on investment. OTRS software solutions are the perfect choice for companies of any size.
Customizable Software
OTRS is flexible and customizable software with out-of-the-box solutions for all service management needs.
Solutions
Boost customer satisfaction very rapidly – never miss requests, lower the response time (MTTR)
Support for your IT department with automated, ITIL4-compliant processes
Automate office management processes with our software solution
Support your HR team with numerous processes, such as application or leave management
The solution for fast security orchestration, automation, and incident response
The customization options were important in our decision for OTRS. The price-performance ratio then tipped the scales.
Niklas Strotmann, Project and Process Manager Digitalization at the H. Gautzsch Group
With OTRS, we were able to create transparency where none existed before. This has significantly optimized our work. In addition, we can now access professional support when needed.
Michael Voigt, Chairman of the Board of VIOSYS AG
OTRS is one of SES Techcom Services’ trusted tools for managing services with challenging operation models. Interfaces to other operation support systems, including SES systems, are an important success factor!
Georges Amirza, Service Manager, SES Techcom Services
Today, we were able to receive demand, track and manage requests and authorizations, and navigate among the 15 business units responsible for the solution. Our response time is a critical factor, and OTRS ensures that requests do not disappear or go unanswered.
Jesaias Arruda, Infrastructure Manager at Bemol.
Now we can standardize our workflows very well. It's so simple that people have just easily fallen into using it and embraced the tool as part of how we work.
Malcolm Berger, Digital Innovation Director, Asia Pacific, Bru Group N.V.
Previous
Next
