OTRS Software Solutions
Workflows to drive ROI throughout the enterprises. OTRS offers ready-to-use solutions as well as customizable software for all of your service management needs. Easily manage inquiries, requirements, tasks and assets. Business process automation and workflows help to optimize your resources and improve return on investment. OTRS software solutions are the perfect choice for companies of any size.
Customizable Software
OTRS is flexible and customizable software with out-of-the-box solutions for all service management needs.
Solutions
Boost customer satisfaction very rapidly – never miss requests, lower the response time (MTTR)
Support for your IT department with automated, ITIL4-compliant processes
Automate office management processes with our software solution
Support your HR team with numerous processes, such as application or leave management
The solution for fast security orchestration, automation, and incident response
In the seven years we’ve been using OTRS as a contract customer, we’ve only had positive experiences. We really appreciate the reliable and competent support.
Georg Rölli, Head of IT Operations at Livit AG
OTRS offered us compliance, transparency in handling of customer inquiries and a user friendly interface. The benefit for our agent was immediate.
Massino Manara, SAP Security & GRC Consultant
I previously used OTRS, and the difference between what it was then and what it is now, is huge. It's come a long way.
Sam Franklin, Facilities Manager
OTRS enhances our service quality internally and externally – we look forward to further exploiting the solution's potential and are excited about future developments.
Nico Wegner, Head of IT (CIO) & Chief Information Security Officer (CISO)
With OTRS, we have chosen a long-term solution, because the software grows with our requirements, it's flexible and adaptable.
Florian Hinse, graduate in business administration and assistant to the management.
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