Customer Support
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OTRS - Home

Use Cases

Simplify customer service and support operations with OTRS. Our platform offers customizable solutions for a wide range of business units, from IT to HR. With features like ticket management, automation, and reporting, OTRS can help your organization provide exceptional service to all customers.
Service Management
Double exposure Business organization structure on blurred background
Enterprise Service Management
ITIL Prozesse (Processes)
ITIL Processes
Helpdesk – Ziele, Funktionen und Implementierung
Help Desk
Customer Service Software für bestes Kundenmanagement
Customer Service Software
Mit IT Service Management (ITSM) Software arbeitet Ihr Unternehmen effizienter, Mitarbeiter sind motivierter und Kunden zufriedener
ITSM – IT Service Management
Security Management
Corporate security - simplified with OTRS. Automate response processes. Speed up resolution of any security event. Read about OTRS solutions.
Corporate Security
Security Incident Management
Security Incident Management
Vulnerability Management mit STORM powered by OTRS
Vulnerability Management
isms iso iec 27001
ISMS
ISO 27001 - Information security management, word cloud concept 9
ISO 27001 Certification
Task Management
Ticketsystem – Leitfaden und 5 Tipps zur Implementierung
Ticketing System
Issue Tracking
Issue Tracking System
Asset Management
CMDB in OTRS: Configuration Management Database Software (CMDB). Optimize the IT Infrastructure, Services and Asset Management
CMDB
Device Management
Device Management
Technology Management
Business Process Management Software (BPMS) by OTRS defines & automates processes.
BPMS – Business Process Management Software
Knowledge Management
Knowledge-Management-Customer-Service-Featured-Image
Knowledge Management in Customer Service
Capterra Shortlist 2024
Software Advice Front Runners 2024
Infosec Award 2021