OTRSmag – The OTRS Blog
for today’s leaders
OTRSmag is packed with strategies and information
to help leaders excel in the areas of ITSM,
Corporate Security and Customer Service.
What Is Asset Management?
A Pathway to Better Asset Control
Asset management is the practice of gaining the most possible value from assets. Optimizing the use of your company's assets has financial and sustainability benefits. Asset management is the key to ensuring this optimization.
What is an IT Service Desk?
What is a service desk and how does it differ from a help desk? What advantages does it offer, what tasks does it have, and how does service desk software provide support?
CSR at OTRS – A Look Back at 2022
The OTRS Group continued to expand its corporate social responsibility activities in 2022. The focus of our CSR measures this year was once again on sustainable and social projects. A look back.
Excelling in Customer Service Through Social Media – Best Practices and Tips
Customer service is the core component of an excellent customer experience (CX). With social media, you can improve customer service. Optimizing customer satisfaction and strengthening the brand are the goals. Learn the facts and tips here.
HR Processes – Digitization and Automation as the Key to Success
Today more than ever, HR management must be future-oriented. HR departments that are adapted to the times no longer have only administrative activities, but also contribute to the success of the company. Well-functioning and automated processes are prerequisites for this.
Service Level Management (SLM) – Objectives and Processes
Service Level Management (SLM) is an ITIL discipline and the basis for the successful implementation of IT service SLAs. Learn how to ensure that all service level management objectives are met and how ITIL 4 processes can help.
- About OTRS Group (22)
- Automation (3)
- Corporate Security (22)
- Customer Service (20)
- Developing a Corporate Culture (13)
- Digital Transformation (46)
- General (54)
- ITSM (22)
- Leadership (15)
- OTRS in Action (8)
- Processes (5)
- Using OTRS (15)