Why Digital Transformation Isn’t About Technology
About the role that fear plays in accepting and adapting to the ideas behind digital transformation.
OTRSmag – The OTRS Blog for today’s leaders
OTRSmag is packed with strategies and information to help leaders excel in the areas of ITSM, Corporate Security and Customer Service.
Latest Stories and Articles
A Lesson About Chatbot to Live Agent Handoff from My Teenage Son
When it comes to using chatbots, you must plan for a seamless handoff between automated solutions and live agents.
17 Ways to Keep Productivity High During the Summer
Summertime can be a joy on a personal level, but it's a real productivity pain in the workplace.
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