OTRSmag – The OTRS Blog
for today’s leaders
OTRSmag is packed with strategies and information
to help leaders excel in the areas of ITSM,
Corporate Security and Customer Service.
OTRSmag
Service Level Agreement (SLA) – Definition and Implementation
A service level agreement (SLA) is a general agreement between a customer and a service provider. It defines services and related response times. What does an SLA contain, and how is it used?
HR Transformation – For Future-Oriented Personnel Management
Finding and retaining suitable employees is becoming increasingly difficult. Today more than ever, HR management must be fit for the future. To achieve this, HR transformation is essential. We take a look at why.
IT Asset Management (ITAM) – Definition, Benefits and Software Requirements
IT Asset Management is essential for the efficient and secure management of IT assets. Avoid downtime and unnecessary expenses. Learn which important features an ITAM software solution should have.
Service Management – Definition and Goals
Service management deals with the optimization of services provided to customers and much more. Learn in more detail what needs to be considered in service management and how it can contribute to the success of your company.
What is CRM? How does it support customers and help the business?
More than ever, differentiation from the competition is based on customer service and the customer experience. In this context, the term CRM is heard more and more often. What exactly does it mean?
Whistleblower System According to EU Whistleblowing Directive – A Guide
From 2023, it will be mandatory for companies, authorities and organizations with 50 or more employees to create a whistleblower protection system. Learn what needs to be considered and how OTRS can support you.
Categories
- About OTRS Group (22)
- Automation (3)
- Corporate Security (22)
- Customer Service (19)
- Developing a Corporate Culture (12)
- Digital Transformation (41)
- General (48)
- ITSM (19)
- Leadership (15)
- OTRS in Action (8)
- Processes (5)
- Using OTRS (14)
