OTRSmag – The OTRS Blog
for today’s leaders
OTRSmag is packed with strategies and information to help leaders excel in the areas of ITSM, Corporate Security and Customer Service.
OTRSmag
Tips for Successfully Becoming a Customer-Centric Company
A customer centric business model has almost become a buzzword. It sounds great and companies are quick to claim that they focus on customer-oriented needs. The question is if it holds up to their actual lived standards.
It’s simple to say that you put customers at the center of all you do. It is significantly harder to actually operate in that manner. Fortunately, there are steps you can take to improve your relationships with your customers.
AI summaries of texts: tips and importance in ITSM
Artificial intelligence (AI) is becoming increasingly important. The main challenge for companies is using the new technologies effectively. AI-supported summaries of content are a useful way to act more easily, quickly and productively. This article shows how this can best be achieved - and how summaries can be connected to knowledge bases.
AI chatbot: advantages and tips for companies
Artificial intelligence (AI) is already part of everyday life in plenty of areas. One of these areas is chatbots. Conversational AI chatbots are one of the most common applications of generative AI. This article focuses on their advantages, how they work and tips for using them.
Incident Response Plan (IR Plan) – Creation & Template
Don't have an incident response plan yet? You are not alone in this. Many companies do not have fixed procedures for responding to incidents.
In our digitalized working environment, it is crucial to know how to prepare for potential threats and respond to incidents. It is important to protect business processes. In the worst-case scenario, negligence in this area can cripple the entire value chain or lead to severe penalties.
How to Build a Knowledge Base – and Get the Most Out of It
Knowledge is an important success factor for companies, but it often disappears into the black hole of various storage locations. In short: knowledge alone - especially in the hands of individuals - is not enough. It must also be easily accessible and organized. This article shows how customers and employees can use it quickly and flexibly with the help of a database.
How to Ensure Reliable Protection for Critical Infrastructure
The critical infrastructure is in the spotlight – among security teams and politically. It must be protected from threats so that it is always available to people. This article looks at how this can be achieved.
Categories
- About OTRS Group (21)
- Automation (3)
- Corporate Security (26)
- Customer Service (31)
- Developing a Corporate Culture (12)
- Digital Transformation (53)
- General (79)
- ITSM (31)
- Leadership (22)
- OTRS in Action (8)
- Processes (5)
- Using OTRS (14)