Having a high turnover rate is costly for businesses and destroys team morale. Learn how to avoid stress in customer service teams.
New Work has been a hot topic for a long time. The new working conditions resulting from the corona crisis are reigniting discussions about it.
When companies enable their employees to work from home, there is an enormous CO2 savings potential. What are the ways to make the home office even greener?
Meeting with several colleagues are not possible these days. Nevertheless, it can be successfully arranged virtually. You just have to know how.
OTRS Insights. Today, we share how we benefit internally from OTRS and organization in times of crisis.
How do mothers feel about Mother's Day at OTRS Group? They report on work schedules, role patterns and how to get back into work after parental leave, etc.
Innovative communication tools are necessary for efficient and pleasant work in the home office, but corporate culture is just as important.
Home office is currently the hot topic and companies need to find solutions quickly. OTRS as a service management solution can support you.
Our CEO André Mindermann looks back on 2019 and reflects on the most important highlights. In addition, he sets the focus for the year 2020.
Leadership style is much more than just a set of instructions or personal responsibilities or making decisions for the employees.
It's not about how to win employees over to digital transformation, it's about what employees can gain from it.
Is it time to bring on seasonal employees? Use automated processes to help keep work moving quickly and ensure customer happiness.
The group celebrated its 9th international Company Event, which focused on the company's mission statement.
On Tuesday, July 30, a team of OTRS Group employees gathered in Rock Hill, SC, to help out at the Dorothy Day Soup Kitchen.
Older workers are often considered less efficient, less innovative in their thinking and not open to change. Is that true or do we have to change our attitude?
Illness time is approaching and downtime is increasing - how companies can prepare to stay productive.
Instead, to reduce the human-error risk, corporate leaders must look to significantly transform their business culture.
Here are some tips to structure your day so that you have as much time as possible for your core tasks.
Whether your business is directly impacted by GDPR or you’re simply looking to protect it, be aware of these three common data privacy mistakes.
Security incidents cannot be completely avoided, but fast reactions give employees and customers a feeling of security.