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OTRS Customer Service Templates – Delivering Customer Satisfaction
Customer Service Templates provide OTRS agents with ready-to-use and customizable text templates. Keeping consistent information for the customer and saving admin time!
Cyber Resilience in Companies
Does your company have the capabilities to recover as quickly as possible in the event of a cyber attack? Read why your company should be brought back to normal as quickly as possible and damage from cyber attacks should be kept to a minimum.
Home Office Doesn’t Work Without IT Support
Home office has advantages and disadvantages. Without external IT support, we would be stuck. Expectations of the IT department are also changing.
Why we should tackle diversity right now
The Corona crisis still dominates us. Is now the right time for diversity in the workplace? YES - and for the following reasons.
7 Cost-Cutting Measures That Put Your Business At Risk
Are you planning budget for 2021? We give you 7 tips on what you should pay attention to now and what you shouldn't cut costs on.
Change – Success Depends On You
Changes are part of life. But what do you need to keep in mind when things change, especially when they come unexpectedly?
New Skills Leaders Need When Managing Remote Employees
What new skills are needed now that leaders are managing remote employees more frequently?
5 Tips that Make Managing Remote Teams Easier
Struggling to succeed at managing your remote team? Try these tips.
Diversity: Just Setting an Example Is Not Enough
We are dealing with the question of what is the situation regarding diversity in German companies? An insight.
Resource Management: Always Keep Everything in View
Managing resources is about maximizing efficiency through processes and resource allocation. OTRS helps you do this.
How Easy Is Time Tracking in OTRS?
Using OTRS for time accounting offers businesses lots of flexibility. Learn more about how this can be done.
How to Avoid Stress in Customer Service Teams
Having a high turnover rate is costly for businesses and destroys team morale. Learn how to avoid stress in customer service teams.
What Does Gender Equality in the Workplace Mean?
Are we asking the right questions when it comes to gender equality in the workplace?
Does the Corona Crisis Accelerate the New Work Trend?
New Work has been a hot topic for a long time. The new working conditions resulting from the corona crisis are reigniting discussions about it.
Environmentally Conscious Home Office: How to Make Your Home Office Greener
When companies enable their employees to work from home, there is an enormous CO2 savings potential. What are the ways to make the home office even greener?
Remote Team Off-Sites: How Can Virtual Off-Sites Take Place in Times of Corona?
Meeting with several colleagues are not possible these days. Nevertheless, it can be successfully arranged virtually. You just have to know how.
The Best Possible Service Even in Times of Crisis – How Our Customer Solution Team Succeeds
OTRS Insights. Today, we share how we benefit internally from OTRS and organization in times of crisis.
Mother’s Day 2020
How do mothers feel about Mother's Day at OTRS Group? They report on work schedules, role patterns and how to get back into work after parental leave, etc.
Why a good corporate culture pays off now
Innovative communication tools are necessary for efficient and pleasant work in the home office, but corporate culture is just as important.
Solving 5 Common Work At Home Concerns with OTRS
Home office is currently the hot topic and companies need to find solutions quickly. OTRS as a service management solution can support you.
Reflections 2019: Business, Bias and Balance
Our CEO André Mindermann looks back on 2019 and reflects on the most important highlights. In addition, he sets the focus for the year 2020.
Business Trends to Watch in 2020
What are the trends for 2020 when it comes to your company? We give you an overview.
How Leadership Styles Impact Team Success
Leadership style is much more than just a set of instructions or personal responsibilities or making decisions for the employees.
How Digitalization Aids in Boosting Employee Morale
It's not about how to win employees over to digital transformation, it's about what employees can gain from it.
How to Use Automation to Ease the Stress of Working with Seasonal Employees
Is it time to bring on seasonal employees? Use automated processes to help keep work moving quickly and ensure customer happiness.
OTRS Company Event 2019
The group celebrated its 9th international Company Event, which focused on the company's mission statement.
Five safety tips for digital workers on the move
There are more security threats outside the office than we think.
OTRS Group Nourishes the Hearts of Employees
On Tuesday, July 30, a team of OTRS Group employees gathered in Rock Hill, SC, to help out at the Dorothy Day Soup Kitchen.
Facility Management Software – The Art of Organizing the Future
Learn how one university made oversight of facility management activities much easier.
Top 3 Mistakes Made When
Implementing Digital Transformation Initiatives
We show you which 3 mistakes are often made by companies when it comes to digital transformation.
Silver Society – The young old people
Older workers are often considered less efficient, less innovative in their thinking and not open to change. Is that true or do we have to change our attitude?
Can Your Company Stay Productive with Flu Season Ahead?
Illness time is approaching and downtime is increasing - how companies can prepare to stay productive.
Rethink Creating a Culture of Cybersecurity Awareness
Instead, to reduce the human-error risk, corporate leaders must look to significantly transform their business culture.
Working in the home office –
curse or blessing?
What companies should do to make employees productive from home.
Be efficient with 100 emails a day? Get tips to help!
Here are some tips to structure your day so that you have as much time as possible for your core tasks.
Are You Making These 3 Data Privacy Mistakes?
Whether your business is directly impacted by GDPR or you’re simply looking to protect it, be aware of these three common data privacy mistakes.
Full steam ahead: OTRS AG is 15 years old
OTRS AG celebrates its 15-year success story with lots of fun and exciting highlights.
17 Ways to Keep Productivity High During the Summer
Summertime can be a joy on a personal level, but it's a real productivity pain in the workplace.
