Customer Service Templates provide OTRS agents with ready-to-use and customizable text templates. Keeping consistent information for the customer and saving admin time!
Does your company have the capabilities to recover as quickly as possible in the event of a cyber attack? Read why your company should be brought back to normal as quickly as possible and damage from cyber attacks should be kept to a minimum.
Are you planning budget for 2023? We give you 7 tips on what you should pay attention to now and what you shouldn't cut costs on.
Changes are part of life. But what do you need to keep in mind when things change, especially when they come unexpectedly?
Using OTRS for time accounting offers businesses lots of flexibility. Learn more about how this can be done.
Having a high turnover rate is costly for businesses and destroys team morale. Learn how to avoid stress in customer service teams.
Innovative communication tools are necessary for efficient and pleasant work in the home office, but corporate culture is just as important.
Our CEO André Mindermann looks back on 2019 and reflects on the most important highlights. In addition, he sets the focus for the year 2020.
Leadership style is much more than just a set of instructions or personal responsibilities or making decisions for the employees.
It's not about how to win employees over to digital transformation, it's about what employees can gain from it.
The group celebrated its 9th international Company Event, which focused on the company's mission statement.
On Tuesday, July 30, a team of OTRS Group employees gathered in Rock Hill, SC, to help out at the Dorothy Day Soup Kitchen.
Older workers are often considered less efficient, less innovative in their thinking and not open to change. Is that true or do we have to change our attitude?
Here are some tips to structure your day so that you have as much time as possible for your core tasks.