About OTRS Group
OTRS is a proven solution for process and communication management. But as a company and software
manufacturer, OTRS Group is also a success story. In the category “About OTRS Group” we want to
give you a glimpse behind the scenes of the OTRS Group.
In addition to our social engagement, this includes insights from the company itself. We will tell you
about our CSR activities, worldwide. We will show you what inspires the OTRS Group, such as our
15-year success story and reviews of each of the past years. We will give you an insight into our corporate culture.
CSR at OTRS
As a company, we live and work today in a way that protects the future – that’s what Corporate Social Responsibility is all about at OTRS Group.
CSR: 3 Reasons Why Every Company Should Get Involved
Corporate social responsibility (CSR) is no longer just part of good manners. Companies are now required by law to disclose actions based on their social and environmental responsibilities.
Software manufacturer, OTRS AG, accompanies you into the future.
Grey market providers proliferate and can have dangerous consequences. How you can be sure to buy directly from the software manufacturer and stay innovative for the future.
Change Management @ OTRS
We cling to habits when we see in change a risk of losing our
current status quo. Unfortunately, by doing so, we also miss
the opportunity to improve the status quo.
6-step Plan for a Good CSR Strategy
How sustainable is a spontaneous donation? What could be a better strategy for 2021 that would help long-term? Read more about the 6-step plan.
How has Corona changed our working world in 2020? A look back and forward.
How do we end 2020? A reflection from our branch managers on the Corona crisis, the implications for them as well as trends and aspirations for the year ahead.
A Review of Our CSR Activities in 2020
Even though we were limited in our actions due to contact restrictions, there were numerous ways to help. A review of OTRS Group CSR activities.
OTRS AG Supports the Women’s Shelter in Oberursel With Donations, Clothing and Toys
The current situation leads to increasing tensions in households, that’s why the OTRS AG supports the women's shelter in Oberursel with donations.
Five Important Lessons from the Corona Crisis
In discussions with our managers around the world, I heard exciting stories and learned many new points of view.
OTRS AG supports the “Class 2000” program
The OTRS AG is sponsoring a 3rd grade class within the program “Class 2000” and promotes health in elementary schools.
The Best Possible Service Even in Times of Crisis – How Our Customer Solution Team Succeeds
OTRS Insights. Today, we share how we benefit internally from OTRS and organization in times of crisis.
Mother’s Day 2020
How do mothers feel about Mother's Day at OTRS Group? They report on work schedules, role patterns and how to get back into work after parental leave, etc.
Dealing with Work/Life Blending and Changes in Your Professional Life
We asked our female employees how they deal with work-life blending and what is important to them in this regard.
“OTRS 8 is by far the biggest modernization release in OTRS history”
The new release will be on the market soon. We talked to Manuel Hecht, VP Global Software Development, to take a look behind the scenes of OTRS 8.
“New Work” – Short-Term Trend or Must Have in 2020?
What is it about this trend and what are the challenges of New Work?
Reflections 2019: Business, Bias and Balance
Our CEO André Mindermann looks back on 2019 and reflects on the most important highlights. In addition, he sets the focus for the year 2020.
“It’s about realizing that the differences are keys to success”
Interview with Matheus Assis Baeta, General Manager for Brazil, on economic and cultural differences in the regions, tips for young entrepreneurs and statements about Samba.
“Mexico’s economy is growing slowly…we provide the right solution for the challenges the region is facing.”
Interview with Francisco Cruz, Managing Director OTRS S.A. de C.V. in Latin America, regarding industry needs, digital transformation and the role of OTRS.
The First OTRS Security mini.Con
All about our new exclusive event for IT Security Managers, CERTs, SOCs and PSIRTs.
“APAC is a very diversified region. Having one game plan could be misleading…”
Interview with Udo Kampelmann, Managing Director OTRS ASIA, about the challenges and successes in the APAC region.
OTRS Company Event 2019
The group celebrated its 9th international Company Event, which focused on the company's mission statement.
“Why Marketing and Human Relations have the same roots and how to prepare well for coincidences…”
Eight questions to Sabine Riedel, our board member responsible for the Marketing and Human Relations departments.
OTRS Group Nourishes the Hearts of Employees
On Tuesday, July 30, a team of OTRS Group employees gathered in Rock Hill, SC, to help out at the Dorothy Day Soup Kitchen.
OTRS Helps at Wiesbaden
Children’s Hospice
This was no ordinary working day for the employee of OTRS at the children's hospice Bärenherz in Wiesbaden.
