Simplifique las operaciones de soporte y servicio al cliente con OTRS. Nuestra plataforma ofrece soluciones personalizables para una amplia gama de unidades de negocio, desde TI hasta RRHH. Con funciones como administración de tickets, automatización y generación de informes, OTRS puede ayudar a su organización a brindar un servicio excepcional a todos los clientes.
Noticias (en inglés)
Containerization: Revolutionizing Software Deployment and Management
Containerization has emerged as a state-of-the-art technology, transforming how software applications are developed, deployed, and managed. This article explores the concept of containerization, its …
IT Operations: definition, applications, best practices
In today's world, companies rely on functional IT operations (ITOps for short). This core IT area provides the technical management to keep processes and …
Elevate the Tenant Experience by Focusing on Maintenance Management
Quality and prompt maintenance is vitally important for long-term renter happiness and satisfaction. OTRS Group recently surveyed 250 people who are either current or past …
20 Best Practices for IT-Change-Management
This article presents ten best practices for IT change management from ITIL® (Information Technology Infrastructure Library). It also includes ten more practices. These 20 …
IT Service Catalog: Definition, Benefits and Best Practices
The world of IT services is complex. Numerous services are available in the modern corporate world. A catalog identifies these and provides users with …
Knowledge Management – The Path to Profiting from Experience
Knowledge is a crucial factor in the corporate context - and is becoming increasingly important. In most companies, information trapped with one person will …
