OTRS Release Notes
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Enhancements VirusTotal Attachment Scanning Description of Changes Two new attachment action modules have been...
Release date: 2026.07.13
Enhancements Configurable Fallback for Auto Time Accounting: Added a new configuration option AgentFrontend::TimeAccounting::Auto###NotInWhiteListGroupsActive. This...
Release date: 2026.06.22
Enhancements Modernized Rich Text Editor (Squire) Description of Changes A broad set of enhancements...
Release date: 2026.06.01
New Features & Improvements Rich Text Editor Improvements (Squire) Description of Changes This release...
Release date: 2026.04.20
2026.2.2 Fix Defects If you add a dropdown dynamic field to Search::WidgetType###TicketList the list...
Release date: 2026.03.09
2026.2.1 Enhancements Updated concurrent sessions reporting Description of Changes Enhanced the Support Data Collector...
Release date: 2026.03.09
Fixed Defects DynamicField ConfigurationItem not correctly marked as mandatory/optional in forms Defect Summary Having...
Release date: 2026.02.03
Enhancements Merged STORM feature shared ticket watchlist Description of Changes Merged STORM feature shared...
Release date: 2026.01.26
Fixed Defect Encrypt Autoselect Crash in Process Tickets Fixed Defect Summary Encrypt Autoselect feature...
Release date: 2025.11.17
Improvements Editor Switch in the Agent Interface Description of Changes Implemented an interims‑layer for...
Release date: 2025.11.17
Improvements AI Ticket Summary Description of Changes AITicketSummary. New Possibilities and Benefits The service...
Release date: 2025.10.13
Fixed Defects Communication Compact widget width issue Defect Summary The Communication Compact widget displayed...
Release date: 2025.09.08
Fixed Defects Container width expansion for article content display Defect Summary The article content...
Release date: 2025.08.27
Fixed Defects Include response headers for ‘XHR’ requests Defect Summary The customer user ticket...
Release date: 2025.08.25
Fixed Defects Revert AddHeaderActionMenuIcons migration module Defect Summary The introduction of the new header...
Release date: 2025.08.25
Fixed Defects AddHeaderActionMenuIcons migration module Defect Summary The migration module AddHeaderActionMenuIcons did not correctly...
Release date: 2025.08.25
Improvements Use NodeJS 24 instead of 20 Description of Changes Updated the OTRS application...
Release date: 2025.08.25
Improvements Kanban View: Enhanced Drag and Drop in Board View Description of Changes A...
Release date: 2025.07.14
Fixed Default body configured for Article field in Ticket actions does not load Defect...
Release date: 2025.06.17
Defects Defect Summary Logs were spammed with the error message [2025-06-03T11:52:22+0200][ERROR][Kernel::System::Auth::Sync::LDAP::Sync][92] Need User! Fix...
Release date: 2025.06.07
Improvements Allow Duplicate Message IDs Description of Changes A new setting, PostMaster::AllowDuplicateMessageIDs, has been...
Release date: 2025.06.02
Improvements Added Preparations for AI Ticket Classification Based on Ticket Services Description of Changes...
Release date: 2025.04.28
Fixed Defects Fixed “AdminInterfaceAccessGroup” setting losing values after update Defect Summary The AdminInterfaceAccessGroup setting...
Release date: 2025.03.31
Improvements Focus Topics Preferences in Admin Interface Description of Changes As an OTRS Admin,...
Release date: 2025.03.31
Fixed Defects Fixed incorrect use of CustomerUserID for DynamicFields ACLs Defect Summary The CustomerUserID...
Release date: 2025.03.10
Improvements Add possibility to send signed and/or encrypted email with the Generic Interface Description...
Release date: 2025.03.10
Fixed Defects Migration to 2025.1.1 could potentially activate the merged service management features Defect...
Release date: 2025.01.27
Improvements Being able to pick any select-like attribute as Kanban Columns Description of Changes...
Release date: 2025.01.27
Improvements Filewave Integration Description of Changes By providing a predefined web service to be...
Release date: 2024.11.01
Improvements Scheduled Multi-Stage GenericInterface WebService Operations Invoker Description of Changes Added a new time-based...
Release date: 2024.09.20
Improvements Merged OTRSStatePreselectionResponseTemplates Addon Description of Changes Merged the OTRSStatePreselectionResponseTemplates feature into the framework....
Release date: 2024.08.08