OTRS Release Notes
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OTRS 2025.4.1
Improvements Added Preparations for AI Ticket Classification Based on Ticket Services Description of Changes...
Release date: 2025.04.28
OTRS 2025.3.2
Fixed Defects Fixed “AdminInterfaceAccessGroup” setting losing values after update Defect Summary The AdminInterfaceAccessGroup setting...
Release date: 2025.03.31
OTRS 2025.3.1
Improvements Focus Topics Preferences in Admin Interface Description of Changes As an OTRS Admin,...
Release date: 2025.03.31
OTRS 2025.2.2
Fixed Defects Fixed incorrect use of CustomerUserID for DynamicFields ACLs Defect Summary The CustomerUserID...
Release date: 2025.03.10
OTRS 2025.2.1
Improvements Add possibility to send signed and/or encrypted email with the Generic Interface Description...
Release date: 2025.03.10
OTRS 2025.1.2
Fixed Defects Migration to 2025.1.1 could potentially activate the merged service management features Defect...
Release date: 2025.01.27
OTRS 2025.1.1
Improvements Being able to pick any select-like attribute as Kanban Columns Description of Changes...
Release date: 2025.01.27
OTRS 2024.8.1
Improvements Filewave Integration Description of Changes By providing a predefined web service to be...
Release date: 2024.11.01
OTRS 2024.7.1
Improvements Scheduled Multi-Stage GenericInterface WebService Operations Invoker Description of Changes Added a new time-based...
Release date: 2024.09.20
OTRS 2024.6.1
Improvements Merged OTRSStatePreselectionResponseTemplates Addon Description of Changes Merged the OTRSStatePreselectionResponseTemplates feature into the framework....
Release date: 2024.08.08
