OTRS PrimarySecondary 8 Patch Level 22

October 16, 2023 — OTRS Group, the world’s leading provider of the OTRS service management suite, including the fully managed OTRS solution and the ITIL^® 4-compliant IT service management software OTRS::ITSM, today announces the first release of the OTRS PrimarySecondary 8 patch level 22.

What’s New

• Machine translation using DeepL, ModernMT and Weblate.
• Translated using Weblate (Chinese (Traditional))
• Added missing language files.
• Stabilize tests.
• Removed changes related to the unit test (Controller/API/Frontend/Agent/Config/Get.pm). Moved the logic to the framework, due to the compatibility reasons.

Bug Fixes

• –

Browser Support

• JavaScript is required to use OTRS.

We recommend to use the latest version of your browser, because it has the best JavaScript and rendering performance. Dramatical performance varieties between the used browsers can occur with big data or big systems. We are happy to consult you on that matter.

Note:

• Support for Internet Explorer will be discontinued in the future. This will be communicated in a separate announcement.

OTRS On-Premise customers should obtain the new product version from our exclusive download area at portal.otrs.com. You need to be logged in with your OTRS-ID. Visit our download center

Please note that from now on we will only officially support OTRS 7 and OTRS 8 for regular maintenance. The last supported versions for security fixes are OTRS 7 and OTRS 8.