WhatsApp integration for your OTRS
Improved customer experience
WhatsApp business integration offers new opportunities for you and your customers. By using your WhatsApp channel in OTRS, your users benefit from more convenient communication, and the customer experience is optimized.
Agents can receive live notifications and respond via messaging in real-time. This allows your support team to manage all customer communication on a single platform.
These are the possibilities offered by the WhatsApp functions in OTRS
The next steps to get started with WhatsApp in OTRS
- Step 1 – Purchase OTRS Managed
- Step 2 – Facebook Business Manager ID
- Step 3 – Configuration and startup
The WhatsApp integration is exclusively available for OTRS Managed customers using the current OTRS version. If you are already using this OTRS version, you are well prepared and can go directly to step 2. If not, just contact our experts for a migration.
The integration and use of WhatsApp in OTRS are GDPR-compliant.
Our experts will be happy to help and answer all your questions.