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Configuration
Remote or On-site*
- system provisioning
- up to 10 agents/user
- system provisioning
- up to 50 agents/user
- system provisioning
- up to 100 agents/user
- system provisioning
- up to 200 agents/user
Optional Single Sign On (SAML)
IP Whitelisting (restrict public access to source IP)
Direct Email sending (via SPF record)
Email Sending via SMTP Smarthost
DKIM (Domain Keys Identified Mail)
Duration of Restore (within Service Level Window)
Custom FQDN (Let‘s Encrypt)
Custom FQDN (custom certificate)
ISO/IEC 27001 Certified Data Center
High-Availability Environment*
Remote Updates according to update calendar
Service Level Window (SLW)***
Service Level Window (SLW) for Service, Information Requests and Changes***
Availability within Service Level Window
Permitted Service Requests per Contract Period
Response Time in SLW on Service, Information Requests and Changes
Response Time in SLW on Critical Impact Incidents
Response Time in SLW on Medium Impact Incidents
Response Time in SLW on Low Impact Incidents
Resolution Time for Critical Infrastructure Incidents
Resolution Time for Critical Impact Incidents
Supported Communication Channels
Service Level
Remote View Access (via Teamviewer)
Handover of Customer Data
