Your problems are our challenge.
OTRS does not have standardized solutions because every company is unique, meaning that each has its own individual needs, processes and structures. With our customized configurations, we’re able to help all of our customers succeed.
After the OTRS team had successfully completed the project, we receivedHozifa Hussein, Data Center Manager, Ahfad University for Women
quick positive feedback: the number of complaints decreased within two months to only 35%.
Our customers and their success stories.
Cutting-edge technology and reliable solutions for sheet metal working machines complemented by optimal customer service and support - backed by OTRS.
Providing a safe, comfortable environment for worship means overseeing six properties
in a cost-effective, efficient way.
Flexibility, backed by structure and security, is critical for successfully
developing trust between remote workers and their clients.
OTRS offered agent-level personalization options alongside necessary ITSM components
Customized software solutions with the highest quality standards and full commitment to the customer – supported by the competence of OTRS.
efcom is a provider of premium factoring software and has a passion for detail and innovation.
Professional Flight Management, Inc. Delivers High-End Service at Jet-Like Speed
Bru Textiles creates beautiful interiors. OTRS enables great customer experiences. Together, we have formed an extraordinary partnership.
The Flexibility of OTRS enables handling of a variety of requests from different areas in one tool.
The Ahfad University for Women provides professional IT support to staff members via OTRS.
Cogetech needed to implement an ITIL-compliant ITSM system for supporting all suppliers with a single solution.
The use of OTRS leads to the check-up of internal processes and creates consistent communication processes.
After its re-establishment, Excelitas implemented OTRS at an international level as a high-performance ticketing tool.
ENAV needed a help desk software with integration possibilities to record and speed up internal processes.
More flexible configuration options allow for faster customization to address new requirements.
Europe-wide use of OTRS in IT service makes it easier for employees to make and process requests.