Success Stories

By continuing to use this site, you agree to the use of cookies. More information. Accept

Daily practice
ensures success.

Optimal solutions for any scenario.

Customer case studies demonstrate the flexibility of OTRS and how accurately it can be customized to any business need – regardless of industry.

Your problems are our challenge.

OTRS does not have standardized solutions because every company is unique, meaning that each has its own individual needs, processes and structures. With our customized configurations, we’re able to help all of our customers succeed.

hands of two people discuss something, one person holds a pen

See how our customers use OTRS and why they chose us.

Airplane over airport and terminal with blue skies and soft clouds
ENAV

ENAV needed a help desk software with integration possibilities to record and speed up internal processes.

Read more
blue shipping container
LogPay Financial Services

The use of OTRS leads to the check-up of internal processes and creates consistent communication processes.

Read more
doctor holds a radiophotgraph
Klinikum Oldenburg

Standardized workflows and processes now enable forward-looking planning.

Read more
Tiled glass construction in pyramid shape lit with green-violet light
Géant

Operations Center improves SLA management, service and efficiencies with OTRS.

Read more
After the OTRS team had successfully completed the project, we received
quick positive feedback: the number of complaints decreased within two months to only 35%.
Hozifa Hussein, Data Center Manager, Ahfad University for Women

Our customers and their success stories.

assorted color thread spool lot

Bru Textiles creates beautiful interiors. OTRS enables great customer experiences. Together, we have formed an extraordinary partnership.

Read the Full Story
bulding with blue pattern

The Flexibility of OTRS enables handling of a variety of requests from different areas in one tool.

Read the Full Story
black building

Flawless OTRS operation even without Linux know-how.

Read the Full Story
book shelter library

The Ahfad University for Women provides professional IT support to staff members via OTRS.

Read the Full Story
inside a gambling hall, blurred one arm machines

Cogetech needed to implement an ITIL-compliant ITSM system for supporting all suppliers with a single solution.

Read the Full Story
blue shipping container

The use of OTRS leads to the check-up of internal processes and creates consistent communication processes.

Read the Full Story
doctor holds a radiophotgraph

Standardized workflows and processes now enable forward-looking planning.

Read the Full Story
Black background crossed by squiggly red and blue color strokes

After its re-establishment, Excelitas implemented OTRS at an international level as a high-performance ticketing tool.

Read the Full Story
Large satellite in a lush green field faces mountains on a bright blue day. Positioned next to a single small house.

OTRS supports end-to-end connection for the satellite communication system.

Read the Full Story
Airplane over airport and terminal with blue skies and soft clouds

ENAV needed a help desk software with integration possibilities to record and speed up internal processes.

Read the Full Story
Business meeting between woman with computer and man with coffee

More flexible configuration options allow for faster customization to address new requirements.

Read the Full Story
Tiled glass construction in pyramid shape lit with green-violet light

Operations Center improves SLA management, service and efficiencies with OTRS.

Read the Full Story
An old Olympus Camera on a black background

Europe-wide use of OTRS in IT service makes it easier for employees to make and process requests.

Read the Full Story