Used worldwide at
OTRS does not have standardized solutions because every company is unique, meaning that each has its own individual needs, processes and structures. With our customized configurations, we’re able to help all of our customers succeed.
ENAV needed a help desk software with integration possibilities to record and speed up internal processes.Read more
The use of OTRS leads to the check-up of internal processes and creates consistent communication processes.Read more
Standardized workflows and processes now enable forward-looking planning.Read more
Operations Center improves SLA management, service and efficiencies with OTRS.
After the OTRS team had successfully completed the project, we receivedHozifa Hussein, Data Center Manager, Ahfad University for Women
quick positive feedback: the number of complaints decreased within two months to only 35%.
The Flexibility of OTRS enables handling of a variety of requests from different areas in one tool.
The Ahfad University for Women provides professional IT support to staff members via OTRS.
Cogetech needed to implement an ITIL-compliant ITSM system for supporting all suppliers with a single solution.
The use of OTRS leads to the check-up of internal processes and creates consistent communication processes.
After its re-establishment, Excelitas implemented OTRS at an international level as a high-performance ticketing tool.
ENAV needed a help desk software with integration possibilities to record and speed up internal processes.
More flexible configuration options allow for faster customization to address new requirements.