OTRS has helped us provide better service to our customers while improving our internal processes and optimizing our resources. We couldn't be more pleased with the results and look forward to continuing to use OTRS to support our business growth and success.

The mobile accessibility and improved search functions have been huge improvements for our team. We're really able to work faster and handle customer requests on-the-go now.

The fact that we are expanding OTRS to other departments is proof that security made the right choice; it’s fast, flexible, reliable and easy.

If it supports you instead of hindering you, then it is configured correctly.

There are many possibilities within OTRS, but even simply using the help desk functionality has made such a difference in terms of how quickly and thoroughly we're able to help people

I previously used OTRS, and the difference between what it was then and what it is now, is huge. It's come a long way.

For each service performed, a satisfaction survey is sent to the customer. This helps us to continually improve the quality of our service.

With OTRS Group we have real experts on our side, supporting our organization 24 hours a day with a highly flexible and reliable service at a competitive price.

We looked at other ticketing software, but our main motivation was functionality and value for money. We picked the current version of OTRS with GOLD support.

OTRS supports us in modeling and implementing efficient service and support processes to deliver consistently high quality to our customers.

OTRS enhances our service quality internally and externally – we look forward to further exploiting the solution's potential and are excited about future developments.

With OTRS, we were able to create transparency where none existed before. This has significantly optimized our work. In addition, we can now access professional support when needed.

With OTRS, we have chosen a long-term solution, because the software grows with our requirements, it's flexible and adaptable.

Above all, we wanted to go live with a global solution very quickly, and OTRS made this possible: It only took 12 weeks from the day we chose OTRS to its productive start.

We have been able to double our telephone support availability by using a call center and OTRS, while keeping costs the same. With the connection of OTRS via web service into our system landscape, the process has been digitalized and we can now work faster and paperless.

With OTRS as our central helpdesk solution, we can respond quickly to inquiries and offer our volunteers a first-class service.

The flexibility of OTRS allows us to begin improving service delivery immediately, while also being forward thinking in terms of how we can offer better transparency and support to our customers.

In the seven years we’ve been using OTRS as a contract customer, we’ve only had positive experiences. We really appreciate the reliable and competent support.

Today, we were able to receive demand, track and manage requests and authorizations, and navigate among the 15 business units responsible for the solution. Our response time is a critical factor, and OTRS ensures that requests do not disappear or go unanswered.

Now we can standardize our workflows very well. It's so simple that people have just easily fallen into using it and embraced the tool as part of how we work.

The customization options were important in our decision for OTRS. The price-performance ratio then tipped the scales.

OTRS is one of SES Techcom Services’ trusted tools for managing services with challenging operation models. Interfaces to other operation support systems, including SES systems, are an important success factor!