Success Stories

Success Stories – daily practice ensures success.

Optimal solutions for any scenario. Customer case studies demonstrate the flexibility of OTRS and how accurately it can be customized to any business need – regardless of industry.

hands of two people discuss something, one person holds a pen

Your problems are our challenge.

OTRS does not have standardized solutions because every company is unique, meaning that each has its own individual needs, processes and structures. With our customized configurations, we’re able to help all of our customers succeed.

We have been able to double our telephone support availability by using a call center and OTRS, while keeping costs the same. With the connection of OTRS via web service into our system landscape, the process has been digitalized and we can now work faster and paperless.
Nicolas Hoffmann, project manager and main person responsible for the implementation of OTRS

Our customers and their success stories.

Bemol Parintins

Bemol was able to 100% automate the workflow of tickets from creation until final resolution with the OTRS platform, integrating the management of requests and authorizations for an average of 5,900 tickets per month. Today, a bottleneck, which had generated 500 stopped tickets, has been eliminated.

Read the Full Story
Polk County Public Schools

110,000 students mean a high volume of requests. OTRS ensures transparency and better organization.

Read the Full Story

Cutting-edge technology and reliable solutions for sheet metal working machines complemented by optimal customer service and support - backed by OTRS.

Read the Full Story

Providing a safe, comfortable environment for worship means overseeing six properties
in a cost-effective, efficient way.

Read the Full Story

Flexibility, backed by structure and security, is critical for successfully developing trust between remote workers and their clients.

Read the Full Story
lighten keyboard

Customized software solutions with the highest quality standards and full commitment to the customer – supported by the competence of OTRS.

Read the Full Story
code on a screen

efcom is a provider of premium factoring software and has a passion for detail and innovation.

Read the Full Story
airplane over building

Professional Flight Management, Inc. Delivers High-End Service at Jet-Like Speed

Read the Full Story
assorted color thread spool lot

Bru Textiles creates beautiful interiors. OTRS enables great customer experiences. Together, we have formed an extraordinary partnership.

Read the Full Story
bulding with blue pattern

The Flexibility of OTRS enables handling of a variety of requests from different areas in one tool.

Read the Full Story
black building

Flawless OTRS operation even without Linux know-how.

Read the Full Story
Large satellite in a lush green field faces mountains on a bright blue day. Positioned next to a single small house.

OTRS supports end-to-end connection for the satellite communication system.

Read the Full Story
Airplane over airport and terminal with blue skies and soft clouds

ENAV needed a help desk software with integration possibilities to record and speed up internal processes.

Read the Full Story
Business meeting between woman with computer and man with coffee

More flexible configuration options allow for faster customization to address new requirements.

Read the Full Story
Tiled glass construction in pyramid shape lit with green-violet light

Operations Center improves SLA management, service and efficiencies with OTRS.

Read the Full Story