Simplify customer service and support operations with OTRS. Our platform offers customizable solutions for a wide range of business units, from IT to HR. With features like ticket management, automation, and reporting, OTRS can help your organization provide exceptional service to all customers.

News

DORA: How cyber security works in the financial sector
Cybersecurity is everyone's business, especially in the financial markets. The European Commission has now introduced a comprehensive security framework for these with the DORA …

Task management: definition, examples, methods, software
Everything in a professional context revolves around tasks. This makes it all the more important to organize them sensibly and purposefully. In order to …

10 ITSM Best Practices – Delivery Service More Successfully
Best practices in ITSM are proven methods that ensure the efficient provision and management of IT services. They serve to optimize processes, increase service …

IT Solutions: How companies benefit from them
Problem - solution: It's a simple connection, but one that sometimes requires complex steps. An IT solution is more than a piece of software. …

IT change management: background, objectives and checklist
IT change management is the key to making IT system changes smooth and efficient. It minimizes risks in a targeted manner and ensures maximum …

Awarded – Gartner Digital Markets recognizes OTRS
We are pleased to announce that Gartner Digital Markets brands Capterra and Software Advice have recognized OTRS multiple times in 2024. Our product was …