Simplify customer service and support operations with OTRS. Our platform offers customizable solutions for a wide range of business units, from IT to HR. With features like ticket management, automation, and reporting, OTRS can help your organization provide exceptional service to all customers.
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Task management: definition, examples, methods, software
Everything in a professional context revolves around tasks. This makes it all the more important to organize them sensibly and purposefully. In order to …
10 ITSM Best Practices – Delivery Service More Successfully
Best practices in ITSM are proven methods that ensure the efficient provision and management of IT services. They serve to optimize processes, increase service …
IT Solutions: How companies benefit from them
Problem - solution: It's a simple connection, but one that sometimes requires complex steps. An IT solution is more than a piece of software. …
IT change management: background, objectives and checklist
IT change management is the key to making IT system changes smooth and efficient. It minimizes risks in a targeted manner and ensures maximum …
Awarded – Gartner Digital Markets recognizes OTRS
We are pleased to announce that Gartner Digital Markets brands Capterra and Software Advice have recognized OTRS multiple times in 2024. Our product was …
Mobile device management: definition, applications and best practices
With an ever-increasing and diversified device environment in modern organizations, effective device management is crucial. This article explains what mobile device management is. It …