- Layout adjustment possible at agent level.
- Selection of light or dark themes.
- Selectable contrast and color options.
- Use of avatars.
- Personalization of the workspace.
Increase the performance of all business areas through business processes and structured communication. Audit-proof and certified for ITIL 4, OTRS adapts perfectly to the requirements of your teams.
Get support in meeting all new challenges with the right systems and processes. Corporate success and growth are based on efficient communication, clear structures and optimized processes – especially now, when more and more people are working from home and the number of decentralized teams is increasing.
OTRS service management software helps companies process the requests of internal and external customers in an optimal and efficient way.
Ticketing & Workflows
It includes service management tools, allows for the automation of tickets and processes, and offers a wide range of different functionalities that can be integrated as required. And this is possible in every area of the company.
Templates, Assignment & Oversight
With templates, assignments and complete request histories, OTRS avoids errors. Tasks can be completed quickly. Fast access to information and reporting ensures efficiency, timely reactions and adaptable responses. In this way, it is possible to measurably increase the quality of service management.
OTRS already provides integrated process templates for standardized and frequently recurring workflows; but individual processes can also be easily created with OTRS process management.
Invest in the future of your company, especially in uncertain times, so that your employees continue to enjoy their work. Create solutions now!
OTRS is service management software directly from the manufacturer.
With OTRS, you are always well advised, no matter how big your company is or in which industry you work. Our software is so flexible that it will suit you as if it had been programmed specifically for your requirements. Our solution offers you not only a stable and fast working tool, but also years of expert experience.
You are always up-to-date on updates and security patches – without any complications.
OTRS is a solution as a service, with many individually configurable functionalities that are supplemented by consulting services and training.
OTRS is developed according to the highest quality standards as well as by using Privacy and Security by Design principles.
Would you rather hear what our customers have to say? Here are concrete practical examples of how they use OTRS. Learn what you can achieve with OTRS, and get first-hand information about why our users are so satisfied.