• Freedom in The New Normal.
    Respond to Chang
    With OTRS.

    hands tiping on laptop with a bottle of sanitary on a desk your chance for OTRS
  • October is Cybersecurity Month

    2020 changes everything

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  • Mitel logo in grey color
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  • ENAV logo in grey color

New Circumstances Require New Solutions. OTRS Offers These.

A lot has changed, in our private lives as well as in our professional everyday lives. Remote work and home office are suddenly on everyone’s lips, and our daily life is characterized by rules and regulations. In order for processes and communication with colleagues and customers to run smoothly, it requires the professional support of a service management solution like OTRS. With OTRS, service quality is maintained; resource planning can be realized despite decentralized teams; and employees are motivated.

For the future of your company and for freedom despite restrictions, create solutions now!

Cybersecurity is More Important Than Ever

There are new challenges when it comes to cybersecurity. Large-scale adoption of work-from-home technologies, heightened activity on customer-facing networks, and greater use of online services all present fresh opportunities which hackers have been quick to exploit. During Cybersecurity Month, OTRS Group would like to draw particular attention to the dangers of cybercrime in times of Corona and encourage you to be aware of them on a daily basis.

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Remain Successful in Spite of Change.

Get support in meeting all new challenges with the right systems and processes. Corporate success and growth are based on efficient communication, clear structures and optimized processes – especially now.

OTRS service management software helps companies process the requests of internal and external customers in an optimal and efficient way.

Ticketing & Workflows
It includes service management tools, allows for the automation of tickets and processes, and offers a wide range of different functionalities that can be integrated as required. And this is possible in every area of the company.

Templates, Assignment & Oversight
With templates, assignments and complete request histories, OTRS avoids errors. Tasks can be completed quickly. Fast access to information and reporting ensures efficiency, timely reactions and adaptable responses. In this way, it is possible to measurably increase the quality of service management.

OTRS already provides integrated process templates for standardized and frequently recurring workflows; but individual processes can also be easily created with OTRS process management.

Invest in the future of your company, especially in uncertain times, so that your employees continue to enjoy their work.

What Is Special About OTRS?

OTRS is service management software directly from the manufacturer.

With OTRS, you are always well advised, no matter how big your company is or in which industry you work. Our software is so flexible that it will suit you as if it had been programmed specifically for your requirements. Our solution offers you not only a stable and fast working tool, but also years of expert experience.

You are always up-to-date on updates and security patches – without any complications.

OTRS is a solution as a service, with many individually configurable functionalities that are supplemented by consulting services and training.

OTRS was developed according to the highest quality standards and supports you in automation, agility, communication and providing transparency.

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Automation and Freedom Go Hand-In-Hand

Automation is a good introduction to the digital change process!

Process digitization and self-help FAQs allow you to avoid mistakes and reduce effort while at the same time strengthening compliance and increasing customer satisfaction.

The magic words are: Script Task Activity and Service Task Activity. These allow you to automate recurring tasks and classify requests. You can use various available modules to customize and further digitalize your processes.

Agility – Adaptability at the Highest Level

Digitization does not simply mean change, but rather a continuous process of adaptation. The agile company aligns its strategy with the customer and maximizes their benefits. Market requirements have to be mastered in both solid and flexible ways.

OTRS is your partner in the area of agility. From searching and data updates to templates and automatic assignments, innovative features help make processes highly efficient, giving you the ability to act quickly and easily.

Efficient Communication With an Individual Look

Communication is everything – if it is efficient. Unlike 10 years ago, today we communicate quickly, intuitively, and complexly. For modern communication to take place between teams, departments, customers, or companies, you need digital structures. OTRS directs questions and answers in a targeted manner and supports digital change with helpful features.

With OTRS, you can even customize how your communication channels look, because your customers expect more than “just” tickets. For instance, the Customer & Service Center, which offers a wide range of options for contacting your teams and obtaining information, can be customized with text, color, shapes, images, sound and video as desired.

Transparency Optimizes The Flow of Information

The digitalization of processes significantly increases transparency within a company. Defined processes add structure and explain what, when and how and which information has to be forwarded. This makes workflows much simpler, and above all, more efficient. In addition, thanks to consistent documentation, important KPIs can be easily identified and the necessary next steps can be determined.

OTRS enables transparency and prevents information gaps. Reaction times become shorter.

Discover How Our Customers Work With OTRS

Would you rather hear what our customers have to say? Here are concrete practical examples of how they use OTRS. Learn what you can achieve with OTRS, and get first-hand information about why our users are so satisfied.

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OTRS enables great customer experiences. Together, we have formed an extraordinary partnership.

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Professional Flight Management, Inc. Delivers High-End Service at Jet-Like Speed.

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IT resources benefit from automated workflows. OTRS has made the work more efficient and less error-prone.

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Take a look at OTRS today. Experience the benefits for your company.