Customer Service
Reduce costs and improve satisfaction by structuring customer service communication with OTRS. It’s feature-rich and easy-to-use.
Users Love OTRS
User input helped OTRS be listed as one of the FrontRunners for IT Help Desk Software.
*The content for the FrontRunners quadrant is derived from actual end-user reviews and ratings as well as vendor-supplied and publicly available product and company information that gets applied against a documented methodology; the results neither represent the views of,nor constitute an endorsement by, Gartner or any of its affiliates.
Profitable Businesses
Rely on Digital Solutions
Whether you deal with thousands of inquiries and incidents daily
or just a few, you’ll need more than simply a strong vision to succeed.
If you want to drive your business forward and achieve sustainable growth,
you’ll need digital structures that integrate standardized processes
and make communication transparent between teams and departments,
as well as for external customers.
Industry-Specific
Expertise
Our consultants have deep industry knowledge and will guide you
through maximizing OTRS Capabilities so that our technical solutions
precisely meet your business needs. They'll help you leverage OTRS
Flexibility so any workflow or process is seamlessly addressed.
IT Service Management
Manage incidents simply and uncover the data needed to make forward-thinking strategy decisions. OTRS is an ITSM solution that scales and adapts to your changing business needs.
Corporate Security
Respond to attacks quickly, accurately and transparently with OTRS. Automation and notifications take the guesswork out of crisis situations.
Service and Support
Fully-managed solutions let you focus on more important things.
Advice and support are included with OTRS. So let us worry about up-time, automation modifications and required fields. That way, you and your team can focus on the projects that truly impact your business’s bottom line. Of course, anytime you want to learn more about OTRS, you can join us for one of our extensive training courses. OTRS is an all-around, carefree managed solution. We are always here for you.
Learn MoreFlexibility and Control
It’s OK to change things. Anytime.
The OTRS System offers almost unlimited possibilities. That’s why we configure OTRS to perfectly fit your individual requirements. Of course, as your business expands and changes, OTRS will simply grow with you.
Learn More
Success Stories
Discover how our
customers work
with OTRS
See how some of our customers are already profiting from the flexibility of OTRS.
At Olympus requests are now made and processed more easily and quickly. Thanks to OTRS, the company has a clear, individually configurable process.
Read more
Automated functions have established an easy-to-understand communication flow at Géant. OTRS has made important information accessible to all employees in a single place.
Read more
IT resources benefit from automated workflows. OTRS has made the work more efficient and less error-prone.
Read more