- Layout adjustment possible at agent level.
- Selection of light or dark themes.
- Selectable contrast and color options.
- Use of avatars.
- Personalization of the workspace.
A lot has changed, in our private lives as well as in our professional everyday lives. Remote work and home office are suddenly on everyone’s lips, and our daily life is characterized by rules and regulations. In order for processes and communication with colleagues and customers to run smoothly, it requires a work structuring and communication solution like OTRS. With OTRS, service quality is maintained; resource planning can be realized despite decentralized teams; and employees are motivated.
Furthermore, OTRS can be used as an enterprise service management solution, benefiting any department of your business. It’s a breath of fresh air because of its speed, real-time information, maximum flexibility and optimal security.
It’s the best investment in the future of your company and for having freedom despite restrictions.
Create solutions now!
There are new challenges when it comes to cybersecurity. Large-scale adoption of work-from-home technologies, heightened activity on customer-facing networks, and greater use of online services all present fresh opportunities which hackers have been quick to exploit. During Cybersecurity Month, OTRS Group would like to draw particular attention to the dangers of cybercrime in times of Corona and encourage you to be aware of them on a daily basis.
By the way:
OTRS was developed according to the principles of Privacy and Security by Design. It includes configurable two-factor authentication and end-to-end encryption as a standard. The managed environment operates according to GDPR-compliant processes, further supporting your own compliance efforts too.
Get support in meeting all new challenges with the right systems and processes. Corporate success and growth are based on efficient communication, clear structures and optimized processes – especially now, when more and more people are working from home and the number of decentralized teams is increasing.
OTRS service management software helps companies process the requests of internal and external customers in an optimal and efficient way.
Ticketing & Workflows
It includes service management tools, allows for the automation of tickets and processes, and offers a wide range of different functionalities that can be integrated as required. And this is possible in every area of the company.
Templates, Assignment & Oversight
With templates, assignments and complete request histories, OTRS avoids errors. Tasks can be completed quickly. Fast access to information and reporting ensures efficiency, timely reactions and adaptable responses. In this way, it is possible to measurably increase the quality of service management.
OTRS already provides integrated process templates for standardized and frequently recurring workflows; but individual processes can also be easily created with OTRS process management.
Invest in the future of your company, especially in uncertain times, so that your employees continue to enjoy their work.
OTRS is service management software directly from the manufacturer.
With OTRS, you are always well advised, no matter how big your company is or in which industry you work. Our software is so flexible that it will suit you as if it had been programmed specifically for your requirements. Our solution offers you not only a stable and fast working tool, but also years of expert experience.
You are always up-to-date on updates and security patches – without any complications.
OTRS is a solution as a service, with many individually configurable functionalities that are supplemented by consulting services and training.
OTRS is developed according to the highest quality standards as well as by using Privacy and Security by Design principles.
Would you rather hear what our customers have to say? Here are concrete practical examples of how they use OTRS. Learn what you can achieve with OTRS, and get first-hand information about why our users are so satisfied.