Users Love Us  Learn More
  • Do It Your Way – OTRS 8

    legs and feeds of different people
  • When Vision and Process Meet, There Are No Limits.

    Organize and structure communication with OTRS. You'll gain the mental space and creativity needed to drive your vision forward, and teams will have the tools and insights they need to be happy, confident and successful in their roles today.

    Silhouetted person staring at a starry night sky
  • For the Do-It-Yourself(er)

    OTRS On-Premise
    Stable. Proven. Solid.

    mechanic hands working engine
  • Lufthansa logo in grey color
  • Mitel logo in grey color
  • Sony logo in grey color
  • Olympus logo in grey color

Users Love OTRS

User input helped OTRS be listed as one of the FrontRunners for IT Help Desk Software.


Read more


*The content for the FrontRunners quadrant is derived from actual end-user reviews and ratings as well as vendor-supplied and publicly available product and company information that gets applied against a documented methodology; the results neither represent the views of,nor constitute an endorsement by, Gartner or any of its affiliates.

Profitable Businesses
Rely on Digital Solutions

Whether you deal with thousands of inquiries and incidents daily
or just a few, you’ll need more than simply a strong vision to succeed.
If you want to drive your business forward and achieve sustainable growth,
you’ll need digital structures that integrate standardized processes
and make communication transparent between teams and departments,
as well as for external customers.

Man and woman with a laptop at a sunny outdoor business meeting

Service and Support

Fully-managed solutions let you focus on more important things.

Advice and support are included with OTRS. So let us worry about up-time, automation modifications and required fields. That way, you and your team can focus on the projects that truly impact your business’s bottom line. Of course, anytime you want to learn more about OTRS, you can join us for one of our extensive training courses. OTRS is an all-around, carefree managed solution. We are always here for you.

Learn More

Flexibility and Control

It’s OK to change things. Anytime.

The OTRS System offers almost unlimited possibilities. That’s why we configure OTRS to perfectly fit your individual requirements. Of course, as your business expands and changes, OTRS will simply grow with you.

Learn More
Hand sliding a controller on a mixing console
Success Stories

Discover how our
customers work
with OTRS

See how some of our customers are already profiting from the flexibility of OTRS.

An old Olympus Camera on a black background

At Olympus requests are now made and processed more easily and quickly. Thanks to OTRS, the company has a clear, individually configurable process.

Read more

Automated functions have established an easy-to-understand communication flow at Géant. OTRS has made important information accessible to all employees in a single place.

Read more
Tiled glass construction in pyramid shape lit with green-violet light
Business meeting between woman with computer and man with coffee

IT resources benefit from automated workflows. OTRS has made the work more efficient and less error-prone.

Read more

Try OTRS for free today.
Discover how easily it can support your vision.