Create processes &
workflows with OTRS

that drive teams forward.
Workflows to drive ROI throughout the enterprises. OTRS offers ready-to-use solutions as well as customizable software for all of your service management needs. Easily manage inquiries, requirements, tasks and assets. Business process automation and workflows help to optimize your resources and improve return on investment. OTRS software solutions are the perfect choice for companies of any size.
OTRS for IT Service Management Support for Support. Support for your IT department with automated, ITIL®4-compliant...
than Just Support.
It’s a Solution.
Benefit from OTRS.
for Better Business.
ITSM with OTRS.
to Empower My Team.
OTRS for My ITSM.

Simplify customer service and support operations with OTRS. Our platform offers customizable solutions for a wide range of business units, from IT to HR. With features like ticket management, automation, and reporting, OTRS can help your organization provide exceptional service to all customers.

All
Service Management
Security Management
Task Management
Asset Management
Technology Management
Knowledge Management
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Success Stories

With OTRS as our central helpdesk solution, we can respond quickly to inquiries and offer our volunteers a first-class service.
The challenge
The DLRG teams are spread across Germany. They need fast IT service and use a variety of hardware.
2,000 tickets per month
126 agents