Flexible pricing. Clearly structured. Scalable.

With our new pricing model, users enjoy complete flexibility to configure OTRS exactly as they need it. For an OTRS that keeps all options open without imposing a rigid direction.

Configure your OTRS package in three easy steps.

Licensed user amount

Scalable & flexible

Packages

Starter, Advanced, Pro

Extras & Premium Services

Modular add-on options

Select the number of licensed users

Quickly and easily select how many licensed users you need.

Choose your base

Starter

Core functions

Advanced

For integration-focused customers

Pro

Unlimited amount of configuration items

See details of our SLA

Add Extras

We have some exciting and valuable extras available for you that will bring you additional benefits.

AI Credits

Storage

Asset/CI

SMS Alerts

On-Premise Services

OTRS Premium Services

OTRS Premium Services – Support
That Grows With You

A new way to access OTRS expertise without restrictions.

OTRS Premium Services goes beyond reactive support. It delivers full access to configuration help, process consulting, enablement, and training, all bundled into a subscription aligned to your SLA.

OTRS Premium Service Packages

Launch

Entry Level

Service Requests
OTRS Academy access

Use

Efficient operation

Consulting Services
Training Services

Expand

Full scope

Process Design
Webservice Design

Add additional service lines to your package “a la carte” and select from seven modular categories of premium services.

Extended SaaS Services

You can easily opt in for advanced services to get the most out of your OTRS usage. Enable secure and easy authentication, successful reporting, and optimize the user interface.

Reporting & Import Services

Having communication, reporting, and relevant data centrally located on one platform makes everyday work much easier. These services enable you to ensure important transfers and maintain communication channels.

UI Optimization & Field Configuration

These services provide you with expert advice on how to optimize the OTRS user interface for your needs and how to customize fields and layouts to suit your requirements. This allows you to use OTRS even more effectively and tailor it to your individual needs.

Core Setup & Operational Structure

These services focus on key OTRS functions to ensure that the setup and structure are correct and meet user requirements.

Training Service

Well-founded training tailored to your needs is crucial to ensure that you and your teams can use OTRS even more effectively, discover new features, and focus more closely on individual important aspects. We offer a range of training courses, either on demand at our academy or as basic training or admin training on a fixed date.

Implementation Services

Implementing software is always an important step; everything should run smoothly. We make sure that all goes well, whether it’s a first-time implementation, a migration, or a transition.

Consulting Services

Reviews, checks, optimizations, analysis of existing processes and implementations or adjustments: With these services, we ensure that you receive expert advice on everything you do or plan to do with OTRS and can confidently take the next steps.

All packages include unlimited access within the included service categories. “Limited” availability varies by scope.

OTRS supports teams across the entire service lifecycle.

Trusted by teams using OTRS

With OTRS 8, we’ve made a huge leap forward – the system not only looks much more professional, but also provides noticeably greater user-friendliness in day-to-day operations.

Dirk Holbeck, Head of Information Technology, ecotel communication ag

Without OTRS, we wouldn't be able to work anymore. The added value is enormous.

Martin Widera – Case Officer, Department 14 | IT Applications

OTRS supports us in modeling and implementing efficient service and support processes to deliver consistently high quality to our customers.

Henrik Kindt – Head of Service Desk

With OTRS as our central helpdesk solution, we can respond quickly to inquiries and offer our volunteers a first-class service.

Nico Reiners, Head of the IT working group at DLRG

The customization options were important in our decision for OTRS. The price-performance ratio then tipped the scales.

Niklas Strotmann, Project and Process Manager Digitalization at the H. Gautzsch Group

Let‘s Start.

You’ve seen what’s included:
a flexible platform and the services to shape it to your environment.

Request a quote