Your Partner in Data Protection

As a service management solution, OTRS Group is your partner in managing data privacy and protection overhead.

Via ticketing, automated processes and integrated security protocols, our managed solutions offer service teams a simplified way to structure and track both internal and external communication and processes in a safe and secure way.

Ask about using OTRS for your service management needs.

Of course, as a German company, the OTRS fully-managed environment operates in accordance with GDPR guidelines. For instance, we:

  • Employ dedicated, encrypted servers
  • Incorporate a variety of internal processes to guard against vulnerabilities
  • Strictly manage access to customer data
  • Work with an assigned external Data Protection Officer

Your Data, Our Responsibility is available for download and more thoroughly outlines the steps we’ve taken to keep your data safe.

We’re happy to answer any additional questions you may have about OTRS processes or our organization.

Need service management software backed by GDPR-aligned processes?