OTRS:
Your Partner in Data Protection
As a service management solution, OTRS Group is your partner in managing data privacy and protection overhead.
Via ticketing, automated processes and integrated security protocols, our managed solutions offer service teams a simplified way to structure and track both internal and external communication and processes in a safe and secure way.
Automatic audit trail through ticketing.
You can’t just say you’re compliant; you have to prove it. A ticketing system allows your team to document action steps as they happen so nothing can be questioned down the road. With OTRS this information is always available – revision histories tracked, reports at the ready, all details contained in one location.
Faster response times with built-in security processes.
GDPR not only covers preventative measures that must be taken, it also specifies how quickly and effectively companies must respond to breaches. With STORM powered by OTRS, a sister product, security teams can use built-in processes to cut response times.
Reduce data handling errors with process automation.
Data privacy laws stipulate how data must be controlled and processed. As these rules become internal company workflows, it’s important for team members to follow them exactly – or you risk fines and compliance issues. Don’t leave these critical steps open to human error; instead, automate them with OTRS process management features.
Safer communication with integrated security protocols.
From access control to data encryption, the fully-managed version of OTRS employs all industry-standard safety requirements. Rest assured, your internal or external communication with customers will be safe.
Ask about using OTRS for your service management needs.
Of course, as a German company, the OTRS fully-managed environment operates in accordance with GDPR guidelines. For instance, we:
- Employ dedicated, encrypted servers
- Incorporate a variety of internal processes to guard against vulnerabilities
- Strictly manage access to customer data
- Work with an assigned external Data Protection Officer
Your Data, Our Responsibility is available for download and more thoroughly outlines the steps we’ve taken to keep your data safe.
We’re happy to answer any additional questions you may have about OTRS processes or our organization.
