He talks about his experiences of working a mid-sized global business, including topics such as: • Handling the challenges of working in a global environment • The importance of understanding different markets • Impacts on customer relationships and workflows • Starting your global expansion
In this segment, he talks with Malena about: - Understanding support as a team sport - What happens when you increase customer loyalty by 5% - Five points for improving service If your business is growing, maximize your profitability by tuning in and gathering ideas that you can take back to your own team.
John Coggins of OTRS, Inc. talks about how technology impacts students, educators, parents and support personnel in a huge number of ways. They discuss: • Pros and cons for students • Needs of educators • Challenges of parents who are trying to strike the right balance • Needs of school tech teams • AI (artificial intelligence) and education
You'll learn a lot about Viosys AG's exciting, wide-ranging offering and its very special customer focus.
From project oversight to employee recognition, CMO & CHRO Sabine Riedel talks with us about how growing companies can manage workloads efficiently.
Country manager of OTRS Group in Singapore, Daphne Sim, talks to us about three key things that are vital for businesses as they adapt and keep up with modern markets.
In a brief 15 minutes, this podcast will inspire you to think more tangibly about how the IT service team creates value and the type of team members who make this successful.
On today's “Your Ticket to Success”, Business Relationship Manager John Coggins shares information about how building and retaining relationships with customers positively impacts your business.
Two accomplished Directors from our marketing team jump on this month’s podcast to share what global marketing is like within OTRS Group.
Andreas has been with OTRS Group for more than 10 years, pursuing his long love of technology as he supports businesses of all sizes and across many industries define and automate their business processes.
Jeffrey May, Director of Sales at OTRS Group, shares his insights on the developing technology educational systems are being presented. Jeffrey is a military veteran and has been with our company for almost four years; his day-to-day work includes chatting with IT professionals, school districts and universities from all over the world.
We talked with Nils Leideck about Business Process Management. Nils is a product manager at OTRS and responsible for CONTROL and ADVANCED ANALYTICS, among other things. In the podcast we learn interesting things about his background and especially his experience with BPM.
We talked with OTRS Group security expert Jens Bothe who is also the Interim Vice President, Customer Solutions. Jens sheds light on the current situation, which, with increasing digitization and employment changes, lends additional importance to the topic of cybersecurity. Of course, we were also interested in what will be particularly important and interesting in terms of cybersecurity in 2022, and we ask for his expert assessment in this regard.
Andreas has been with OTRS Group for more than 9 years and is the Vice President Consulting. We are talking with him about the topic of resource management. Andreas discusses his work as a consultant and about how he uses resource planning in his team. In the conversation, we learn what “resource” means in the first place and why resource management is important. We also ask Andreas what, according to his many years of consulting experience, are the main mistakes companies make when managing resources and how these mistakes can best be avoided.
That's why the podcast is about that very topic. We look at how to deliver better services and at practical examples of this. Francisco talks about how this is relevant to customers, vendors, suppliers and other teams. Furthermore, he goes into the differences between ITIL and ITSM as well as shedding light on how ITIL can be used far away from IT. Of course, we also ask about the benefits that are associated with ITIL. Have fun and get some interesting insights on ITIL.
Mr. Müller explains the general meaning of innovation as well as what it means to him personally. In doing so, we learn why it is always necessary to change in order to achieve innovation. Mr. Müller also gives us a little private insight and tells us about the two most significant changes in his life - the birth of his daughter and his move to Spain. We talk to him about innovative companies, their leaders and ask him what it takes to become a true "innovator." In the conversation, you'll also get advice on how to stay innovative and competitive. Exciting insights and good entertainment!
In our third podcast, we talk to Sabine Riedel, OTRS Board Member for Marketing and Human Relations, about the challenges and opportunities of remote leadership. Ms. Riedel tells us how leadership styles changed during Corona and what was particularly challenging for her personally as a leader and who supported her. We also learn how the structure of the Board of Management has helped to enable joint decisions to be made even in difficult times. Our conversation is also devoted to the topics of cultural differences and different time zones and how these hurdles can be overcome in decentralized teams. In addition, Ms. Riedel has some advice for start-ups who want to build their company internationally. We hope you enjoy these exciting topics.
Welcome to the second OTRS podcast. This time our contribution is about Ethical Leadership, i.e. ethical aspects in business management. We talk to André Mindermann, CEO of OTRS AG. We find out what ethical leadership means to him, how it can be practiced and implemented, and where ethical thinking and action should also play a role. Mr. Mindermann also gives tips on how leaders can remain true to their ethical principles even in stressful situations and under time pressure. In our conversation, we also reflect on the topic against the backdrop of the crisis and learn that managers are today more than anything else: Change and opportunity managers. Have fun and interesting insights.
Welcome to the first OTRS podcast. We are looking forward to presenting you with exciting discussion partners from different areas in the future. We will start with a very current topic and the right expert. We talk to Kathrin Triebel, Director Human Relations at OTRS, about how much home office is good for employees and the company. We also wanted to know if it makes sense to work back in the office to keep in touch with the company and colleagues. Find out more about what you can do to get to know and support employees in decentralized teams better and how important Kathrin thinks a well-established corporate culture is. Have fun and get some exciting insights.