We talked with OTRS Group security expert Jens Bothe who is also the Interim Vice President, Customer Solutions. Jens sheds light on the current situation, which, with increasing digitization and employment changes, lends additional importance to the topic of cybersecurity. Of course, we were also interested in what will be particularly important and interesting in terms of cybersecurity in 2022, and we ask for his expert assessment in this regard.

Andreas has been with OTRS Group for more than 9 years and is the Vice President Consulting. We are talking with him about the topic of resource management. Andreas discusses his work as a consultant and about how he uses resource planning in his team. In the conversation, we learn what “resource” means in the first place and why resource management is important. We also ask Andreas what, according to his many years of consulting experience, are the main mistakes companies make when managing resources and how these mistakes can best be avoided.

That's why the podcast is about that very topic. We look at how to deliver better services and at practical examples of this. Francisco talks about how this is relevant to customers, vendors, suppliers and other teams. Furthermore, he goes into the differences between ITIL and ITSM as well as shedding light on how ITIL can be used far away from IT. Of course, we also ask about the benefits that are associated with ITIL. Have fun and get some interesting insights on ITIL.

Mr. Müller explains the general meaning of innovation as well as what it means to him personally. In doing so, we learn why it is always necessary to change in order to achieve innovation. Mr. Müller also gives us a little private insight and tells us about the two most significant changes in his life - the birth of his daughter and his move to Spain. We talk to him about innovative companies, their leaders and ask him what it takes to become a true "innovator." In the conversation, you'll also get advice on how to stay innovative and competitive. Exciting insights and good entertainment!

In our third podcast, we talk to Sabine Riedel, OTRS Board Member for Marketing and Human Relations, about the challenges and opportunities of remote leadership. Ms. Riedel tells us how leadership styles changed during Corona and what was particularly challenging for her personally as a leader and who supported her. We also learn how the structure of the Board of Management has helped to enable joint decisions to be made even in difficult times. Our conversation is also devoted to the topics of cultural differences and different time zones and how these hurdles can be overcome in decentralized teams. In addition, Ms. Riedel has some advice for start-ups who want to build their company internationally. We hope you enjoy these exciting topics.

Welcome to the second OTRS podcast. This time our contribution is about Ethical Leadership, i.e. ethical aspects in business management. We talk to André Mindermann, CEO of OTRS AG. We find out what ethical leadership means to him, how it can be practiced and implemented, and where ethical thinking and action should also play a role. Mr. Mindermann also gives tips on how leaders can remain true to their ethical principles even in stressful situations and under time pressure. In our conversation, we also reflect on the topic against the backdrop of the crisis and learn that managers are today more than anything else: Change and opportunity managers. Have fun and interesting insights.

Welcome to the first OTRS podcast. We are looking forward to presenting you with exciting discussion partners from different areas in the future. We will start with a very current topic and the right expert. We talk to Kathrin Triebel, Director Human Relations at OTRS, about how much home office is good for employees and the company. We also wanted to know if it makes sense to work back in the office to keep in touch with the company and colleagues. Find out more about what you can do to get to know and support employees in decentralized teams better and how important Kathrin thinks a well-established corporate culture is. Have fun and get some exciting insights.