OTRS PrimarySecondary 8 Patch Level 18
June 12, 2023 — OTRS Group, the world’s leading provider of the OTRS service management suite, including the fully managed OTRS solution and the ITIL® 4-compliant IT service management software OTRS::ITSM, today announces the first release of the OTRS PrimarySecondary 8 patch level 18.
- Updated translations, thanks to all translators.
- Improved system configuration descriptions.
- Implemented document search filters in the Agent Frontend.
- Fixed preprocessor matching of TicketDetailView to work with the new, cleaned up markup of the original component.
- OTRS 9 will not support Internet Explorer anymore.
Please note that from now on we will only officially support OTRS 7 and OTRS 8 for regular maintenance. The last supported versions for security fixes are OTRS 7 and OTRS 8.