Release Note

OTRS 7 Patch Level 41

February 6, 2023 — OTRS Group, the world’s leading provider of the OTRS service management suite, including the fully managed OTRS solution and the ITIL® 4-compliant IT service management software OTRS::ITSM, today announces the first release of the OTRS 7 patch level 41.


Important for Upgrading

  • Please consult our Update Guide for detailed instructions.


  • Updated translations, thanks to all translators.
  • Breaking Change: Dropped NodeJS 14 support, OTRS requires NodeJS 16. Before starting the update to this patch level, make sure that prover version of NodeJS is installed, otherwise bin/ will complain about it.- 2023-01-06 Fix index usage of scheduler queries.
  • Merged Feature addon UnifyXMLKeyAttributes.

Bug Fixes

  • Mail fetching is not possible if daemon is not done refreshing access token for OAuth2 credential.
  • Date parameters are not handled properly in the legacy TicketSearch.
  • Webservice and mail fetching is still performed, even when set to invalid.

Browser Support

  • JavaScript is required to use OTRS.

These browsers are not supported:

  • Microsoft Internet Explorer before version 11
  • Firefox before version 31
  • Safari before version 6

We recommend to use the latest version of your browser, because it has the best JavaScript and rendering performance. Dramatical performance varieties between the used browsers can occur with big data or big systems. We are happy to consult you on that matter.


  • OTRS 8 will not support Oracle as application database anymore.
  • OTRS 9 will not support Internet Explorer anymore.


OTRS Group managed customers who are using product versions that are reaching end of maintenance and support must be updated by our Customer Solution Team by scheduling an individual maintenance appointment in order to continue receiving necessary releases and support. OTRS On-Premise customers must obtain a newer product version by ordering our migration services.

Release Details

  • Release name:
    OTRS 7 Patch Level 41
  • Release date:
  • Release type:
    patch level