Release Note
OTRS 7 Patch Level 47
October 16, 2023 — OTRS Group, the world’s leading provider of the OTRS service management suite, including the fully managed OTRS solution and the ITIL® 4-compliant IT service management software OTRS::ITSM, today announces the first release of the OTRS 7 patch level 47.
Important for Upgrading
- Please consult our Update Guide for detailed instructions.
Enhancements
- Updated translations, thanks to all translators.
- Updated CPANAudit package.
- Improved data validation performance.
Bug Fixes
- Improved parameter handing in
AdminCustomerUserscreen. - SSL Certificates are not checked for E-Mail sending. Added system configuration settings:
SendmailModule::SSL::VerifyMode,SendmailModule::SSL::VerifyCN_Name,
SendmailModule::SSL::Fingerprint,SendmailModule::SSL::CaPathandSendmailModule::SSL::CaFil - Improved handling of inline images.
- Improved whitelist handling.
Browser Support
- JavaScript is required to use OTRS.
These browsers are not supported:
- Microsoft Internet Explorer before version 11
- Firefox before version 31
- Safari before version 6
We recommend to use the latest version of your browser, because it has the best JavaScript and rendering performance. Dramatical performance varieties between the used browsers can occur with big data or big systems. We are happy to consult you on that matter.
Note:
- OTRS 8 and later will not support Oracle as an application database anymore.
- Support for Internet Explorer will be discontinued in the future. This will be communicated in a separate announcement.
OTRS Group managed customers who are using product versions that are reaching end of maintenance and support must be updated by our Customer Solution Team by scheduling an individual maintenance appointment in order to continue receiving necessary releases and support. OTRS On-Premise customers must obtain a newer product version by ordering our migration services.