Information is supposedly the most important commodity of our time. With the prevailing overload of information, it has recently become important to manage and filter it in a targeted manner - especially for companies. In this article, we explain why accurate information flows are so immensely important and how they can be optimized.
Finding and retaining suitable employees is becoming increasingly difficult. Today more than ever, HR management must be fit for the future. To achieve this, HR transformation is essential. We take a look at why.
From 2023, it will be mandatory for companies, authorities and organizations with 50 or more employees to create a whistleblower protection system. Learn what needs to be considered and how OTRS can support you.
Customer Service Templates provide OTRS agents with ready-to-use and customizable text templates. Keeping consistent information for the customer and saving admin time!
Change Management enables the structured implementation of activities that are necessary to achieve the goals of an organization or company. Learn two of the most important models and reduce your company's risk during the change process. With the right software, you reduce the risks for your company in the change process.
Women should be assessed on the basis of their competences - part-time work or children should not play a role in this.
We cling to habits when we see in change a risk of losing our current status quo. Unfortunately, by doing so, we also miss the opportunity to improve the status quo.
The CEO of OTRS Group shares his thoughts on the impact of the Corona crisis and its effect on the future.
Leadership style is much more than just a set of instructions or personal responsibilities or making decisions for the employees.
Cross-functional teams can bring great added value to the company. If you want to exploit the full potential, you should consider a few points.