More than ever, differentiation from the competition is based on customer service and the customer experience. In this context, the term CRM is heard more and more often. What exactly does it mean?
If customers are regularly waiting for a response or applicants don't know the status of their application, it's probably time to look at process improvements and tools that can relieve employees of some of the administrative overload.
The current movement in the labor market increases the opportunity for companies to recruit new skilled workers. Professional HR processes support this and ensure that they stay.
Companies are increasingly opting for cloud solutions, and manufacturer portfolios reflect this. What does this trend mean, and why are there still on-premise solutions?
What is the state of workflows and business process automation in companies? The latest OTRS Spotlight looks at obstacles and BPM trends.
Are vulnerabilities only limited to IT, or do they also have something to do with us? And when do we have to counter them and, above all, how?
More and more companies are opting for agile working. But what exactly does it mean, how can it be implemented successfully, and what are the difficulties?
To what extent does the corona virus endanger IT security, and what should one pay attention to in order to counteract risks?
Changes are part of life. But what do you need to keep in mind when things change, especially when they come unexpectedly?
OTRS Insights. Today, we share how we benefit internally from OTRS and organization in times of crisis.
Customer needs have changed dramatically in recent years. What options do smaller companies in particular have to respond to these changes?