• OTRS Home
  • OTRS Software Solutions
    Customizable Software
    OTRS
    OTRS is flexible and customizable software with out-of-the-box solutions for all service management needs.
    Features
    Service Levels
    How To Buy

    OTRS On-Premise & Managed Comparison
    ((OTRS)) Community Edition
    WhatsApp Integration for OTRS
    OTRS App
    Solutions for
    IT Service Management
    Support for your IT department with automated, ITIL4-compliant processes
    Office Management
    Automate office management processes with our software solution
    HR Management
    Support your HR team with numerous processes, such as application or leave management
    Information Security Management – CONTROL
    Complete ready-to-implement compliance ISMS solution according to ISO/IEC 27001
    Cyber Defense & Security Incidents – STORM
    The solution for fast security orchestration, automation, and incident response

    Roadmap & Release Cycle
    Release Notes
    Security Advisories
  • Use Cases
    Service Management
      • Customer Service Software
      • Help Desk Software
    • ITSM – IT Service Management
      Security Management
        • Corporate Security
        • Security Incident Management
        • Vulnerability Management
        • ISMS
        • ISO 27001 Certification
          This Needs to Be Considered
      Task Management
      • Ticketing System
        Asset Management
        • CMDB
            Technology Management
            • BPMS – Business Process Management Software
              Knowledge Management
              • Knowledge Management in Customer Service
              • Services
                OTRS Services
                Services
                Consulting, training, customer service: Find official OTRS services

                FAQ
                OTRS Trainings
                Webinars about OTRS
                Get useful information about the latest OTRS version. Watch how OTRS works.
                Public Trainings
                Stay up-to-date with your knowledge about OTRS. Book a public training.
                Academy
                The Academy offers training classes to help teams and admins maximize the use of their OTRS instance.
                Customer Portal
                Contact Sales
                Contact Consulting
                Contact Customer Service
              • Success Stories
              • OTRSmag
              • Contact
              • ENEN
                • DEDE
                • ESES
                • PTPT
                • HUHU
              • ENEN
                • DEDE
                • ESES
                • PTPT
                • HUHU
              fill 7
              Home › strategy
              fill 7
              OTRS - Home
              Tag

              strategy

              16
              15/03/2021 | Benjamin Müller
              Change Management @ OTRS

              Change Management @ OTRS

              We cling to habits when we see in change a risk of losing our current status quo. Unfortunately, by doing so, we also miss the opportunity to improve the status quo.
              About OTRS Group | Digital Transformation | Leadership
              08/02/2021 | Luciano Alves De Oliveira
              4 Post-Pandemic Questions That Fintech IT Organizations Must Address

              4 Post-Pandemic Questions That Fintech IT Organizations Must Address

              It's time for IT organizations in the fintech industry to refocus and reprioritize. As they do so, ask these four questions.
              Digital Transformation | ITSM
              20/07/2020 | Sabine Riedel
              Building a Digital Roadmap: 5 Lessons From OTRS Group’s Digital Transformation

              Building a Digital Roadmap: 5 Lessons From OTRS Group’s Digital Transformation

              Building a roadmap to drive digital transformation can be tricky. Consider these five lessons as you consider what to include.
              Digital Transformation
              20/04/2020 | Author OTRS
              Why a good corporate culture pays off now

              Why a good corporate culture pays off now

              Innovative communication tools are necessary for efficient and pleasant work in the home office, but corporate culture is just as important.
              Developing a Corporate Culture
              23/12/2019 | Sabine Riedel
              Business Trends to Watch in 2020

              Business Trends to Watch in 2020

              What are the trends for 2020 when it comes to your company? We give you an overview.
              General
              23/07/2019 | Sabine Riedel
              Best Practice Tips for BuildingCross-functional Teams (XFTs)

              Best Practice Tips for Building
              Cross-functional Teams (XFTs)

              Cross-functional teams can bring great added value to the company. If you want to exploit the full potential, you should consider a few points.
              Leadership
              01/07/2019 | André Mindermann
              Building a Business in Asia

              Building a Business in Asia

              Udo Kampelmann, Managing Director OTRS ASIA, gives insights what is important if you want to start a business in Asia.
              General
              12/06/2019 | Christopher Kuhn
              Improving Enterprise-Wide Service Operations

              Improving Enterprise-Wide Service Operations

              Have you ever thought about using ITIL to structure other areas of your business than IT?
              ITSM
              27/05/2019 | Jens Bothe
              Infrastructure Security Requires Team Work

              Infrastructure Security Requires Team Work

              Infrastructure security is a critical concern that requires coordinated attention by governments, businesses and individuals.
              Corporate Security
              29/04/2019 | Sabine Riedel
              What Is Digitalization Compared to Digital Transformation?

              What Is Digitalization Compared to Digital Transformation?

              What does digitalization have to do with digital transformation? And what is the difference?
              Digital Transformation
              18/03/2019 | André Mindermann
              Silver Society – The young old people

              Silver Society – The young old people

              Older workers are often considered less efficient, less innovative in their thinking and not open to change. Is that true or do we have to change our attitude?
              Developing a Corporate Culture | General
              04/03/2019 | Christopher Kuhn
              Cloud or no cloud –that is the question!OTRS offers both.

              Cloud or no cloud –
              that is the question!
              OTRS offers both.

              Asking whether or not the cloud is the best option for you? Consider this.
              General | ITSM
              07/01/2019 | Sabine Riedel
              4 Questions to Ask Yourself If Your 2019 Competitive Strategy Includes Digital Transformation

              4 Questions to Ask Yourself If Your 2019 Competitive Strategy Includes Digital Transformation

              We will show you what actions you can take to drive digital change.
              Digital Transformation
              12/11/2018 | Sabine Riedel
              The Impact of Digital Transformation on Customer Service Teams

              The Impact of Digital Transformation on Customer Service Teams

              How does their role change in an organization as more and more tasks are handed off to technology, AI, etc.
              Digital Transformation
              24/09/2018 | Sabine Riedel
              Is It Time to Hire a CDO?

              Is It Time to Hire a CDO?

              What is this new role? Why would you want one? What is the difference between that and CIO/CTO?
              Digital Transformation | ITSM
              17/09/2018 | Author OTRS
              Be efficient with 100 emails a day? Get tips to help!

              Be efficient with 100 emails a day? Get tips to help!

              Here are some tips to structure your day so that you have as much time as possible for your core tasks.
              Customer Service

              Follow us

              FacebookTwitterLinkedInYouTube
              OTRS Software Solutions
              • OTRS
              • Features
              • Cyber Defense & Security Incidents – STORM
              • Information Security Management – CONTROL
              • OTRS On-Premise & Managed Comparison
              • Release Notes
              • Security Advisories
              • Vulnerability Disclosure Policy
              • User and Admin Manual
              • How To Buy
              • Contact
              Use Cases
              • BPMS – Business Process Management Software
              • Customer Service Software
              • ITSM Software
              • Help Desk Software
              • IT Security Software
              • Service Management Software In Accordance With GDPR
              • Remote Work Software
              • Success Stories
              Services
              • Consulting
              • Integrations
              • Academy
              • Public Trainings
              • Webinars about OTRS
              • Service Levels
              • Your Data, Our Responsibility
              • FAQ
              Company
              • About Us
              • Blog
              • Podcast
              • Newsletter
              • Careers
              • Events
              • Investor Relations
              • Partners
              Contact Us
              • Customer Support
              • Contact
              • Employment
              • Media Inquiries
              © copyright 2023, OTRS AG
              • Legal Notice
              • Privacy Statement
              • GDPR
              • Terms of Use
              • Cookie Settings
              • Legal Notice
              • Privacy Statement
              • GDPR
              • Terms of Use
              • Cookie Settings
              Instagram Twitter Facebook Linkedin Youtube