5 Ways Process Management Reduces Service Desk Stress
We show you the advantages of successfully implementing processes in your company.
strategy
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Best Practice Tips for Building
Cross-functional Teams (XFTs)
Cross-functional teams can bring great added value to the company. If you want to exploit the full potential, you should consider a few points.
Building a Business in Asia
Udo Kampelmann, Managing Director OTRS ASIA, gives insights what is important if you want to start a business in Asia.
Improving Enterprise-Wide Service Operations
Have you ever thought about using ITIL to structure other areas of your business than IT?
Infrastructure Security Requires Team Work
Infrastructure security is a critical concern that requires coordinated attention by governments, businesses and individuals.
What Is Digitalization Compared to Digital Transformation?
What does digitalization have to do with digital transformation? And what is the difference?
4 Ways Service Management Software Helps Break Down Silos
We show you which possibilities arise with the use of a service management software.
Silver Society – The young old people
Older workers are often considered less efficient, less innovative in their thinking and not open to change. Is that true or do we have to change our attitude?
Cloud or no cloud –
that is the question!
OTRS offers both.
Asking whether or not the cloud is the best option for you? Consider this.
4 Questions to Ask Yourself If Your 2019 Competitive Strategy Includes Digital Transformation
We will show you what actions you can take to drive digital change.
Can Your Company Stay Productive with Flu Season Ahead?
Illness time is approaching and downtime is increasing - how companies can prepare to stay productive.
The Impact of Digital Transformation on Customer Service Teams
How does their role change in an organization as more and more tasks are handed off to technology, AI, etc.
Rethink Creating a Culture of Cybersecurity Awareness
Instead, to reduce the human-error risk, corporate leaders must look to significantly transform their business culture.
Working in the home office –
curse or blessing?
What companies should do to make employees productive from home.
Is It Time to Hire a CDO?
What is this new role? Why would you want one? What is the difference between that and CIO/CTO?
