What trends will shape your IT organization or business in the upcoming year? Christopher Kuhn, COO OTRS Group, gives an outlook.
By focusing on processes and automation, businesses can better manage compliance with today's data privacy and protection regulations.
Having a high turnover rate is costly for businesses and destroys team morale. Learn how to avoid stress in customer service teams.
Navigating public sector services often feels like the complete opposite of a good customer experience. In 2020, why is this still the case?
The public sector has been slowly moving towards cloud-based SaaS solutions. Learn about steps providers take to address common questions.
Is it time to bring on seasonal employees? Use automated processes to help keep work moving quickly and ensure customer happiness.
Automate processes and create space for others. When does it make sense? When is the processing by employees make more sense? Read the advantages and disadvantages here.
Last year, the EU implemented the GDPR, countries around the world began implementing their own data protection laws, as did the United States with the CCPA.