Taking a Look at 2021
What trends will shape your IT organization or business in the upcoming year? Christopher Kuhn, COO OTRS Group, gives an outlook.
Christopher Kuhn
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With more than 20 years of professional experience, he is an expert when it comes to international project management, having gained extensive expertise in ITIL (IT Infrastructure Library) and BPM (Business Process Management). His software design background, previously as a financial services solutions developer, and deep technical knowledge round out his profile. In fact, even before cloud computing became a topic in Germany, Christopher Kuhn was opting for cloud-based solutions.
He is convinced that when a society encourages open communication, such as is represented by OTRS, people have the chance to produce their best possible products. It is this spirit that he encourages at OTRS. This great quality standard is what he strives for daily — not only for OTRS AG, but most importantly, for the users of OTRS.
Posts by
Christopher Kuhn
5 Tips that Make Managing Remote Teams Easier
Struggling to succeed at managing your remote team? Try these tips.
5 Ways Business Process Management Solutions Support Data Privacy Compliance
By focusing on processes and automation, businesses can better manage compliance with today's data privacy and protection regulations.
How to Avoid Stress in Customer Service Teams
Having a high turnover rate is costly for businesses and destroys team morale. Learn how to avoid stress in customer service teams.
Slower Customer Experience Adoption in Public Sector Organizations
Navigating public sector services often feels like the complete opposite of a good customer experience. In 2020, why is this still the case?
Has the Public Sector Embraced Cloud-based SaaS?
The public sector has been slowly moving towards cloud-based SaaS solutions. Learn about steps providers take to address common questions.
CCPA Continues GDPR Trends
The CCPA went into effect on January 1, 2020. What will it mean to businesses?
How to Use Automation to Ease the Stress of Working with Seasonal Employees
Is it time to bring on seasonal employees? Use automated processes to help keep work moving quickly and ensure customer happiness.
Improving Enterprise-Wide Service Operations
Have you ever thought about using ITIL to structure other areas of your business than IT?
Are You Asking the Right Questions About Automation?
Automate processes and create space for others. When does it make sense? When is the processing by employees make more sense? Read the advantages and disadvantages here.
Cloud or no cloud –
that is the question!
OTRS offers both.
Asking whether or not the cloud is the best option for you? Consider this.
What is the California Consumer
Privacy Act?
Last year, the EU implemented the GDPR, countries around the world began implementing their own data protection laws, as did the United States with the CCPA.
GDPR: Here come the fines…
The GDPR has been active since May 2018 and the first large fines have now been imposed.
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