automation Archive | OTRS

Customer Service in Everyday Corona Life

20/05/2020 | Saskia Stähle-Thamm

Customer Service in Everyday Corona Life

The customer is king. Even in Corona times? Yes! Now it is even more important to make the customer the center of attention. 4 tips to keep the customer king.

06/01/2020 | Saskia Stähle-Thamm

Talking About Tech Trends: OTRS Experts Weigh In for 2020

We talked to our internal experts to find out what are their influential technology topics for 2020.

09/12/2019 | Nils Leideck

Planning your business appointments for 2020?

Digital calendars keep an overview. OTRS calendar resource planning offers new helpful features.

23/09/2019 | Francisco Cruz

5 Ways Process Management Reduces Service Desk Stress

We show you the advantages of successfully implementing processes in your company.

02/09/2019 | Christopher Kuhn

How to Use Automation to Ease the Stress of Working with Seasonal Employees

Is it time to bring on seasonal employees? Use automated processes to help keep work moving quickly and ensure customer happiness.

01/04/2019 | Nils Leideck

4 Ways Service Management Software Helps Break Down Silos

We show you which possibilities arise with the use of a service management software.

25/03/2019 | Matheus Assis Baeta

5 Ways to Avoid Seasonal Customer Service Problems

From long Easter weekends to summer vacations, it's time for customer service teams to help seasonal employees get up to speed fast.

11/03/2019 | Christopher Kuhn

Are You Asking the Right Questions About Automation?

Automate processes and create space for others. When does it make sense? When is the processing by employees make more sense? Read the advantages and disadvantages here.