More than ever, differentiation from the competition is based on customer service and the customer experience. In this context, the term CRM is heard more and more often. What exactly does it mean?
The decision to automate a process is not the end of the story. It's the implementation that counts - and that's easier with experts. Let's see why.
Automated security processes are more important today than ever before. Fast response times can avoid damage and high fines. Get informed now.
Artificial intelligence has been part of our lives for a long time. What exactly do we mean by this, how is machine learning to be classified and is AI used everywhere?
Use automation to streamline and simplify your daily tasks and give your company’s operations a boost. Here are 10 business tasks to automate today.
What influence does the corona crisis have on the trend ITSM, and why could ITSM become more popular or even more important as a result of the pandemic?
How does an incident management process work? What has to be considered in case of an incident? And how can STORM help?
By focusing on processes and automation, businesses can better manage compliance with today's data privacy and protection regulations.
The customer is king. Even in Corona times? Yes! Now it is even more important to make the customer the center of attention. 4 tips to keep the customer king.
We talked to our internal experts to find out what are their influential technology topics for 2020.
Is it time to bring on seasonal employees? Use automated processes to help keep work moving quickly and ensure customer happiness.
From long Easter weekends to summer vacations, it's time for customer service teams to help seasonal employees get up to speed fast.