What influence does the corona crisis have on the trend ITSM, and why could ITSM become more popular or even more important as a result of the pandemic?
How does an incident management process work? What has to be considered in case of an incident? And how can STORM help?
By focusing on processes and automation, businesses can better manage compliance with today's data privacy and protection regulations.
The customer is king. Even in Corona times? Yes! Now it is even more important to make the customer the center of attention. 4 tips to keep the customer king.
We talked to our internal experts to find out what are their influential technology topics for 2020.
Is it time to bring on seasonal employees? Use automated processes to help keep work moving quickly and ensure customer happiness.
From long Easter weekends to summer vacations, it's time for customer service teams to help seasonal employees get up to speed fast.