16/11/2020 | Nils Leideck How Does a Pandemic Affect IT Service Management? What influence does the corona crisis have on the trend ITSM, and why could ITSM become more popular or even more important as a result of the pandemic?
04/11/2020 | Jens Bothe Introduction to Successful Incident Management How does an incident management process work? What has to be considered in case of an incident? And how can STORM help?
27/07/2020 | Christopher Kuhn 5 Ways Business Process Management Solutions Support Data Privacy Compliance By focusing on processes and automation, businesses can better manage compliance with today's data privacy and protection regulations.
20/05/2020 | Saskia Stähle-Thamm Customer Service in Everyday Corona Life The customer is king. Even in Corona times? Yes! Now it is even more important to make the customer the center of attention. 4 tips to keep the customer king.
06/01/2020 | Saskia Stähle-Thamm Talking About Tech Trends: OTRS Experts Weigh In for 2020 We talked to our internal experts to find out what are their influential technology topics for 2020.
09/12/2019 | Nils Leideck Planning your business appointments for 2020? Digital calendars keep an overview. OTRS calendar resource planning offers new helpful features.
23/09/2019 | Francisco Cruz 5 Ways Process Management Reduces Service Desk Stress We show you the advantages of successfully implementing processes in your company.
02/09/2019 | Christopher Kuhn How to Use Automation to Ease the Stress of Working with Seasonal Employees Is it time to bring on seasonal employees? Use automated processes to help keep work moving quickly and ensure customer happiness.
01/04/2019 | Nils Leideck 4 Ways Service Management Software Helps Break Down Silos We show you which possibilities arise with the use of a service management software.
25/03/2019 | Matheus Assis Baeta 5 Ways to Avoid Seasonal Customer Service Problems From long Easter weekends to summer vacations, it's time for customer service teams to help seasonal employees get up to speed fast.
11/03/2019 | Christopher Kuhn Are You Asking the Right Questions About Automation? Automate processes and create space for others. When does it make sense? When is the processing by employees make more sense? Read the advantages and disadvantages here.