This feature add-on allows agents to link tickets together using a primary/secondary relationship. Once linked, there are several benefits.
Ticket systems have become established. Not only in IT, but in almost all areas of a company. But should we really still call them ticket systems?
The OTRS Customer Service Center is where customers can contact you. So design it according to your requirements and those of your customers.
Using OTRS for time accounting offers businesses lots of flexibility. Learn more about how this can be done.
Building processes in OTRS? A piece of cake with good preparation. We show you 10 steps that are part of a good preparation.