Using OTRS

OTRS can be used for a wide variety of purposes and in companies of all sizes. At this point, our experts will
guide you through new features, give you tips on how to use them, and provide expert knowledge to help you
work with OTRS. Take advantage of the well-founded technical articles to improve your knowledge of OTRS.

Disclaimer:
The practical examples presented here and in the expert category in our FAQ blog section serve as a source of
ideas and documentation to show what is theoretically possible with OTRS in concrete scenarios or sometimes
even for more exotic configurations. All configurations presented here were developed under
laboratory conditions as a proof of concept.

We can only guarantee testing and implementation of these concepts to be error-free and productive if implemented
in a workshop with one of our OTRS consultants. Without this, the responsibility lies with the
customer himself. Please note that configurations from older OTRS versions may not work in the newer ones.