4 Ways Service Management Software Helps Break Down Silos
Nils Leideck has been a part of OTRS for more than ten years and is currently our Product Manager. Prior to taking on this role, he worked as an OTRS Senior Consultant where he worked hand-in-hand with customers around the world to help them derive the most value possible from OTRS. He has specific expertise in usability, service management, BPM, ITIL and the product lifecycle.
Prior to joining OTRS, he explored the entrepreneurial world leveraging his many years as an IT consultant to help businesses increase the performance through IT solutions. To round out his background, he also spent several of his early professional years working directly in IT service departments and providing web development services.
Today, Nils resides in Germany, in the lovely city Wuppertal, famous for its up-side-down trains. From his home office, he balances the needs of his two young children with his interests in everything around cooking, psychology and Kenya as well as his drive to direct OTRS product development in a way that best creates value for our customers.