Establishing a new habit often takes time. Home office is becoming more of a standard, so we've compiled best practices for you.
Managing resources is about maximizing efficiency through processes and resource allocation. OTRS helps you do this.
To meet all challenges, companies must adapt systems, procedures and processes and change them over time. Today, solutions are in demand.
Call centers may handle several hundred inquiries every day. Learn how you can make your processes more efficient and thus increase customer satisfaction.
Global survey supports need for software personalization with 82 percent reporting that easy-to-use software has a positive impact on service delivery.