This feature add-on allows agents to link tickets together using a primary/secondary relationship. Once linked, there are several benefits.
Artificial intelligence has been part of our lives for a long time. What exactly do we mean by this, how is machine learning to be classified and is AI used everywhere?
Ticket systems have become established. Not only in IT, but in almost all areas of a company. But should we really still call them ticket systems?
Managers have to make decisions with long-term consequences. That is why it is important to analyze available data professionally.
Ever heard of bugs – software bugs? What bugs are, how they get their name and managing their resolution can be found here. Kill the bugs!
What influence does the corona crisis have on the trend ITSM, and why could ITSM become more popular or even more important as a result of the pandemic?
Establishing a new habit often takes time. Home office is becoming more of a standard, so we've compiled best practices for you.
Managing resources is about maximizing efficiency through processes and resource allocation. OTRS helps you do this.
To meet all challenges, companies must adapt systems, procedures and processes and change them over time. Today, solutions are in demand.
Call centers may handle several hundred inquiries every day. Learn how you can make your processes more efficient and thus increase customer satisfaction.
Global survey supports need for software personalization with 82 percent reporting that easy-to-use software has a positive impact on service delivery.