This feature add-on allows agents to link tickets together using a primary/secondary relationship. Once linked, there are several benefits.
Artificial intelligence has been part of our lives for a long time. What exactly do we mean by this, how is machine learning to be classified and is AI used everywhere?
Ticketing systems have become established. Not only in IT, but in almost all areas of a company. But should we really still call them ticketing systems?
Establishing a new habit often takes time. Home office is becoming more of a standard, so we've compiled best practices for you.