Resource Management: Always Keep Everything in View
Managing resources is about maximizing efficiency through processes and resource allocation. OTRS helps you do this.
Nils Leideck
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Prior to joining OTRS, he explored the entrepreneurial world leveraging his many years as an IT consultant to help businesses increase the performance through IT solutions. To round out his background, he also spent several of his early professional years working directly in IT service departments and providing web development services.
Today, Nils resides in Germany, in the lovely city Wuppertal, famous for its up-side-down trains. From his home office, he balances the needs of his two young children with his interests in everything around cooking, psychology and Kenya as well as his drive to direct OTRS product development in a way that best creates value for our customers.
Posts by
Nils Leideck
Individual Customer Needs Require Solutions
To meet all challenges, companies must adapt systems, procedures and processes and change them over time. Today, solutions are in demand.
Improve Call Center Efficiency: Process Management is The Key
Call centers may handle several hundred inquiries every day. Learn how you can make your processes more efficient and thus increase customer satisfaction.
Score Big Customer Service Results with Personalization
Global survey supports need for software personalization with 82 percent reporting that easy-to-use software has a positive impact on service delivery.
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