Nils Leideck
View expertise
Prior to joining OTRS, he explored the entrepreneurial world leveraging his many years as an IT consultant to help businesses increase the performance through IT solutions. To round out his background, he also spent several of his early professional years working directly in IT service departments and providing web development services.
Today, Nils resides in Germany, in the lovely city Wuppertal, famous for its up-side-down trains. From his home office, he balances the needs of his two young children with his interests in everything around cooking, psychology and Kenya as well as his drive to direct OTRS product development in a way that best creates value for our customers.
Posts by
Nils Leideck
Goodbye Master/Slave. Hello Primary/Secondary.
This feature add-on allows agents to link tickets together using a primary/secondary relationship. Once linked, there are several benefits.
How artificial is artificial intelligence?
Artificial intelligence has been part of our lives for a long time. What exactly do we mean by this, how is machine learning to be classified and is AI used everywhere?
Where Does the Term Ticketing System Come From and Does It Even Fit Today?
Ticketing systems have become established. Not only in IT, but in almost all areas of a company. But should we really still call them ticketing systems?
Categories
- About OTRS Group (21)
- Automation (3)
- Corporate Security (21)
- Customer Service (26)
- Developing a Corporate Culture (12)
- Digital Transformation (50)
- General (61)
- ITSM (25)
- Leadership (15)
- OTRS in Action (8)
- Processes (5)
- Using OTRS (13)
