customer service Archive | OTRS

The Impact of Digital Transformation on Customer Service Teams

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12/11/2018 | Sabine Riedel

The Impact of Digital Transformation on Customer Service Teams

How does their role change in an organization as more and more tasks are handed off to technology, AI, etc.

17/09/2018 | Saskia Stähle-Thamm

Be efficient with 100 emails a day? Get tips to help!

Here are some tips to structure your day so that you have as much time as possible for your core tasks.

06/08/2018 | Matthew McIntosh

A Lesson About Chatbot to Live Agent Handoff from My Teenage Son

When it comes to using chatbots, you must plan for a seamless handoff between automated solutions and live agents.

30/07/2018 | Saskia Stähle-Thamm

17 Ways to Keep Productivity High During the Summer

Summertime can be a joy on a personal level, but it's a real productivity pain in the workplace.

16/07/2018 | Saskia Stähle-Thamm

Seamless Coverage Matters, But It’s Not Easy

Our survey discovered that more than half of these people are asked to cover for a colleague several times a month.

02/07/2018 | Matthew McIntosh

Halfway to the Holidays: 5 Things That Make Holidays Easier for Seasonal Call Center Employees

Tackle these five areas to make sure that your seasonal call center employees have a smooth transition.

25/06/2018 | Matthew McIntosh

Five Building Blocks for Successful AI Adoption

Chat bots and optimized search functions are exciting for customer service organizations everywhere, yet companies need to lay some groundwork before the benefits of AI can really take root.