06/07/2020 | Christopher Kuhn How to Avoid Stress in Customer Service Teams Having a high turnover rate is costly for businesses and destroys team morale. Learn how to avoid stress in customer service teams.
20/05/2020 | Saskia Stähle-Thamm Customer Service in Everyday Corona Life The customer is king. Even in Corona times? Yes! Now it is even more important to make the customer the center of attention. 4 tips to keep the customer king.
18/05/2020 | Sabine Riedel Customer Service Transformation Leads to Growth Today's situation is motivating us to transform customer service like never before. Learn more about how this will help your company grow.
13/05/2020 | Enrico Schwenke The Best Possible Service Even in Times of Crisis – How Our Customer Solution Team Succeeds OTRS Insights. Today, we share how we benefit internally from OTRS and organization in times of crisis.
04/05/2020 | Nils Leideck Improve Call Center Efficiency: Process Management is The Key Call centers may handle several hundred inquiries every day. Learn how you can make your processes more efficient and thus increase customer satisfaction.
16/03/2020 | Christopher Kuhn Slower Customer Experience Adoption in Public Sector Organizations Navigating public sector services often feels like the complete opposite of a good customer experience. In 2020, why is this still the case?
25/11/2019 | Matheus Assis Baeta Grey market provider: Even if the price is tempting, it is worth taking a closer look! Four reasons why working directly with the product manufacturer is better for your business.
08/07/2019 | Guest Author Facility Management Software – The Art of Organizing the Future Learn how one university made oversight of facility management activities much easier.
25/03/2019 | Matheus Assis Baeta 5 Ways to Avoid Seasonal Customer Service Problems From long Easter weekends to summer vacations, it's time for customer service teams to help seasonal employees get up to speed fast.
12/11/2018 | Sabine Riedel The Impact of Digital Transformation on Customer Service Teams How does their role change in an organization as more and more tasks are handed off to technology, AI, etc.
17/09/2018 | Saskia Stähle-Thamm Be efficient with 100 emails a day? Get tips to help! Here are some tips to structure your day so that you have as much time as possible for your core tasks.
06/08/2018 | Guest Author A Lesson About Chatbot to Live Agent Handoff from My Teenage Son When it comes to using chatbots, you must plan for a seamless handoff between automated solutions and live agents.
30/07/2018 | Saskia Stähle-Thamm 17 Ways to Keep Productivity High During the Summer Summertime can be a joy on a personal level, but it's a real productivity pain in the workplace.
16/07/2018 | Saskia Stähle-Thamm Seamless Coverage Matters, But It’s Not Easy Our survey discovered that more than half of these people are asked to cover for a colleague several times a month.
02/07/2018 | Guest Author Halfway to the Holidays: 5 Things That Make Holidays Easier for Seasonal Call Center Employees Tackle these five areas to make sure that your seasonal call center employees have a smooth transition.
25/06/2018 | Guest Author Five Building Blocks for Successful AI Adoption Chat bots and optimized search functions are exciting for customer service organizations everywhere, yet companies need to lay some groundwork before the benefits of AI can really take root.