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              21/12/2022 | Taylor Godbold
              Excelling in Customer Service Through Social Media – Best Practices and Tips

              Excelling in Customer Service Through Social Media – Best Practices and Tips

              Customer service is the core component of an excellent customer experience (CX). With social media, you can improve customer service. Optimizing customer satisfaction and strengthening the brand are the goals. Learn the facts and tips here.
              Customer Service | Digital Transformation | General
              21/09/2022 | Enrico Schwenke
              What is CRM? How does it support customers and help the business?

              What is CRM? How does it support customers and help the business?

              More than ever, differentiation from the competition is based on customer service and the customer experience. In this context, the term CRM is heard more and more often. What exactly does it mean?
              Customer Service | Digital Transformation | General | Using OTRS
              18/08/2022 | Taylor Godbold
              Customer Service Templates

              Customer Service Templates

              Customer Service Templates provide OTRS agents with ready-to-use and customizable text templates. Keeping consistent information for the customer and saving admin time!
              Digital Transformation | General | ITSM | Leadership | OTRS in Action | Processes
              13/07/2022 | Enrico Schwenke
              How can smaller companies scale their technical needs?

              How can smaller companies scale their technical needs?

              If customers are regularly waiting for a response or applicants don't know the status of their application, it's probably time to look at process improvements and tools that can relieve employees of some of the administrative overload.
              Digital Transformation | General | Leadership | Using OTRS
              30/11/2021 | Francisco Cruz
              What is important in customer service as the company grows?

              What is important in customer service as the company grows?

              What are the challenges for customer service in growing companies, and how can they be met?
              Customer Service | Digital Transformation | General
              20/09/2021 | Daphne Sim
              3 Ways Investing in Customer Service Increases Sales

              3 Ways Investing in Customer Service Increases Sales

              Good customer service is half the battle. Learn three tips on how to use it to boost your sales.
              Customer Service
              08/09/2021 | Francisco Cruz
              Automate Process Workflows to Improve Service

              Automate Process Workflows to Improve Service

              Automate process workflows to improve service. Important tips and examples that guide help desks and service desks toward more efficiency.
              Digital Transformation | General
              16/06/2021 | Francisco Cruz
              Improve Customer Service for Your Business

              Improve Customer Service for Your Business

              Customer Service
              06/07/2020 | Christopher Kuhn
              How to Avoid Stress in Customer Service Teams

              How to Avoid Stress in Customer Service Teams

              Having a high turnover rate is costly for businesses and destroys team morale. Learn how to avoid stress in customer service teams.
              Customer Service
              04/05/2020 | Nils Leideck
              Improve Call Center Efficiency: Process Management is The Key

              Improve Call Center Efficiency: Process Management is The Key

              Call centers may handle several hundred inquiries every day. Learn how you can make your processes more efficient and thus increase customer satisfaction.
              Customer Service
              16/03/2020 | Christopher Kuhn
              Slower Customer Experience Adoption in Public Sector Organizations

              Slower Customer Experience Adoption in Public Sector Organizations

              Navigating public sector services often feels like the complete opposite of a good customer experience. In 2020, why is this still the case?
              Customer Service
              25/11/2019 | Matheus Assis Baeta​
              Grey market provider: Even if the price is tempting, it is worth taking a closer look!

              Grey market provider: Even if the price is tempting, it is worth taking a closer look!

              Four reasons why working directly with the product manufacturer is better for your business.
              Customer Service
              12/11/2018 | Sabine Riedel
              The Impact of Digital Transformation on Customer Service Teams

              The Impact of Digital Transformation on Customer Service Teams

              How does their role change in an organization as more and more tasks are handed off to technology, AI, etc.
              Digital Transformation
              17/09/2018 | Author OTRS
              Be efficient with 100 emails a day? Get tips to help!

              Be efficient with 100 emails a day? Get tips to help!

              Here are some tips to structure your day so that you have as much time as possible for your core tasks.
              Customer Service
              06/08/2018 | Guest Author
              A Lesson About Chatbot to Live Agent Handoff from My Teenage Son

              A Lesson About Chatbot to Live Agent Handoff from My Teenage Son

              When it comes to using chatbots, you must plan for a seamless handoff between automated solutions and live agents.
              Customer Service
              25/06/2018 | Guest Author
              Five Building Blocks for Successful AI Adoption

              Five Building Blocks for Successful AI Adoption

              Chat bots and optimized search functions are exciting for customer service organizations everywhere, yet companies need to lay some groundwork before the benefits of AI can really take root.
              Customer Service

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