Learn how one university made oversight of facility management activities much easier.
From long Easter weekends to summer vacations, it's time for customer service teams to help seasonal employees get up to speed fast.
How does their role change in an organization as more and more tasks are handed off to technology, AI, etc.
Here are some tips to structure your day so that you have as much time as possible for your core tasks.
When it comes to using chatbots, you must plan for a seamless handoff between automated solutions and live agents.
Our survey discovered that more than half of these people are asked to cover for a colleague several times a month.
Tackle these five areas to make sure that your seasonal call center employees have a smooth transition.