Having a high turnover rate is costly for businesses and destroys team morale. Learn how to avoid stress in customer service teams.
The customer is king. Even in Corona times? Yes! Now it is even more important to make the customer the center of attention. 4 tips to keep the customer king.
Today's situation is motivating us to transform customer service like never before. Learn more about how this will help your company grow.
OTRS Insights. Today, we share how we benefit internally from OTRS and organization in times of crisis.
Call centers may handle several hundred inquiries every day. Learn how you can make your processes more efficient and thus increase customer satisfaction.
Navigating public sector services often feels like the complete opposite of a good customer experience. In 2020, why is this still the case?
From long Easter weekends to summer vacations, it's time for customer service teams to help seasonal employees get up to speed fast.
How does their role change in an organization as more and more tasks are handed off to technology, AI, etc.
Here are some tips to structure your day so that you have as much time as possible for your core tasks.
When it comes to using chatbots, you must plan for a seamless handoff between automated solutions and live agents.
Our survey discovered that more than half of these people are asked to cover for a colleague several times a month.
Tackle these five areas to make sure that your seasonal call center employees have a smooth transition.