Grey market provider: Even if the price is tempting, it is worth taking a closer look!
Four reasons why working directly with the product manufacturer is better for your business.
customer service
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Facility Management Software – The Art of Organizing the Future
Learn how one university made oversight of facility management activities much easier.
5 Ways to Avoid Seasonal Customer Service Problems
From long Easter weekends to summer vacations, it's time for customer service teams to help seasonal employees get up to speed fast.
The Impact of Digital Transformation on Customer Service Teams
How does their role change in an organization as more and more tasks are handed off to technology, AI, etc.
Be efficient with 100 emails a day? Get tips to help!
Here are some tips to structure your day so that you have as much time as possible for your core tasks.
A Lesson About Chatbot to Live Agent Handoff from My Teenage Son
When it comes to using chatbots, you must plan for a seamless handoff between automated solutions and live agents.
17 Ways to Keep Productivity High During the Summer
Summertime can be a joy on a personal level, but it's a real productivity pain in the workplace.
Seamless Coverage Matters, But It’s Not Easy
Our survey discovered that more than half of these people are asked to cover for a colleague several times a month.
