OTRSmag – The OTRS Blog
for today’s leaders
OTRSmag is packed with strategies and information
to help leaders excel in the areas of ITSM,
Corporate Security and Customer Service.
Contact Center Solutions – A Comprehensive Guide
Contact center solutions support agents and businesses in their effort to deliver value to the end customer. They make work more efficient and make sure that the service customers receive is of high quality.
What is a Contact Center?
Guide to better customer service.
Today's contact centers serve a purpose beyond that of old-school call centers. These call centers merely answered telephone calls and routed them to other departments. In contrast, contact centers act as a central hub that can be reached via multiple channels to provide direct support to customers.
- About OTRS Group (21)
- Automation (3)
- Corporate Security (21)
- Customer Service (23)
- Developing a Corporate Culture (11)
- Digital Transformation (48)
- General (53)
- ITSM (21)
- Leadership (14)
- OTRS in Action (8)
- Processes (5)
- Using OTRS (13)