Rachel Minihan
OTRSmag – The OTRS Blog
for today’s leaders
OTRSmag is packed with strategies and information to help leaders excel in the areas of ITSM, Corporate Security and Customer Service.
Posts by
Rachel Minihan
Elevate the Tenant Experience by Focusing on Maintenance Management
Quality and prompt maintenance is vitally important for long-term renter happiness and satisfaction.
OTRS Group recently surveyed 250 people who are either current or past renters to gain insight into just how valuable proper and reliable maintenance is. The outcome was glaringly clear.
Contact Center Service Types –
Guide For Growing Businesses
As businesses grow, providing the best service to customers becomes more complex. Once, there were only one or two people who simply answered the phone and provided assistance. Now, it's time to evolve: Your business needs a dedicated contact center to better support customers.
Contact Center Solutions – A Comprehensive Guide
Contact center solutions support agents and businesses in their effort to deliver value to the end customer. They make work more efficient and make sure that the service customers receive is of high quality.
What is a Contact Center? Guide to better customer service.
Today's contact centers serve a purpose beyond that of old-school call centers. These call centers merely answered telephone calls and routed them to other departments. In contrast, contact centers act as a central hub that can be reached via multiple channels to provide direct support to customers.
Categories
- About OTRS Group (20)
- Automation (4)
- Corporate Security (26)
- Customer Service (30)
- Developing a Corporate Culture (12)
- Digital Transformation (55)
- General (91)
- ITSM (39)
- Leadership (21)
- OTRS in Action (8)
- Processes (7)
- Using OTRS (16)
