25/11/2020 | Jens Bothe IT Security Considerations When Working Remotely Our webinar on IT security answered some of the most important questions, especially regarding mobile working, including a video.
04/11/2020 | Jens Bothe Introduction to Successful Incident Management How does an incident management process work? What has to be considered in case of an incident? And how can STORM help?
03/08/2020 | Author OTRS OTRS Asia’s Country Manager Singapore Discusses Digital Transformation Digital transformation in progress? Learn about its impacts in a webinar with our Country Manager Singapore.
27/07/2020 | Christopher Kuhn 5 Ways Business Process Management Solutions Support Data Privacy Compliance By focusing on processes and automation, businesses can better manage compliance with today's data privacy and protection regulations.
08/06/2020 | OTRS Experts 10 Steps to Process Design Preparation for OTRS Process Management Building processes in OTRS? A piece of cake with good preparation. We show you 10 steps that are part of a good preparation.
04/05/2020 | Nils Leideck Improve Call Center Efficiency: Process Management is The Key Call centers may handle several hundred inquiries every day. Learn how you can make your processes more efficient and thus increase customer satisfaction.
25/03/2020 | Enrico Schwenke How to stay productive even in times of crisis – 8 tips In a state of emergency, such as the current situation caused by COVID-19, special measures are needed to maintain productivity.
19/03/2020 | Guest Author Solving 5 Common Work At Home Concerns with OTRS Home office is currently the hot topic and companies need to find solutions quickly. OTRS as a service management solution can support you.
09/03/2020 | Sabine Riedel Change Management Plan – Do You Really Need One? Whether a change management plan makes sense and how it is set up, you can learn here.
17/02/2020 | Nils Leideck Score Big Customer Service Results with Personalization Global survey supports need for software personalization with 82 percent reporting that easy-to-use software has a positive impact on service delivery.
06/01/2020 | Saskia Stähle-Thamm Talking About Tech Trends: OTRS Experts Weigh In for 2020 We talked to our internal experts to find out what are their influential technology topics for 2020.
09/12/2019 | Nils Leideck Planning your business appointments for 2020? Digital calendars keep an overview. OTRS calendar resource planning offers new helpful features.
30/10/2019 | Jens Bothe Make the Right Play: Document and Automate Incident Response Processes Defined processes have the biggest impact on being able to react swiftly to incidents in incident management.
21/10/2019 | Jens Bothe Tips for dealing with IT security incidents OTRS study: The majority of companies report a weekly security incident.
23/09/2019 | Francisco Cruz 5 Ways Process Management Reduces Service Desk Stress We show you the advantages of successfully implementing processes in your company.
08/07/2019 | Guest Author Facility Management Software – The Art of Organizing the Future Learn how one university made oversight of facility management activities much easier.
17/06/2019 | Sabine Riedel Top 3 Mistakes Made WhenImplementing Digital Transformation Initiatives We show you which 3 mistakes are often made by companies when it comes to digital transformation.
12/06/2019 | Christopher Kuhn Improving Enterprise-Wide Service Operations Have you ever thought about using ITIL to structure other areas of your business than IT?
27/05/2019 | Jens Bothe Infrastructure Security Requires Team Work Infrastructure security is a critical concern that requires coordinated attention by governments, businesses and individuals.
07/05/2019 | Francisco Cruz What is ITIL? Understanding ITIL can help your organization bring more value-added services to customers.
15/04/2019 | Francisco Cruz How ITIL 4 Increases Business Flexibility ITIL 4 can help you to break out of silo thinking through more flexibility.
01/04/2019 | Nils Leideck 4 Ways Service Management Software Helps Break Down Silos We show you which possibilities arise with the use of a service management software.
25/03/2019 | Matheus Assis Baeta 5 Ways to Avoid Seasonal Customer Service Problems From long Easter weekends to summer vacations, it's time for customer service teams to help seasonal employees get up to speed fast.
11/03/2019 | Christopher Kuhn Are You Asking the Right Questions About Automation? Automate processes and create space for others. When does it make sense? When is the processing by employees make more sense? Read the advantages and disadvantages here.
25/02/2019 | Saskia Stähle-Thamm How small businesses withstand digitalization For SMEs, a current system landscape is a challenge, not least because of a lack of manpower. An IT helpdesk software could help.
28/01/2019 | Christopher Kuhn GDPR: Here come the fines… The GDPR has been active since May 2018 and the first large fines have now been imposed.
07/01/2019 | Sabine Riedel 4 Questions to Ask Yourself If Your 2019 Competitive Strategy Includes Digital Transformation We will show you what actions you can take to drive digital change.
26/11/2018 | Saskia Stähle-Thamm Can Your Company Stay Productive with Flu Season Ahead? Illness time is approaching and downtime is increasing - how companies can prepare to stay productive.
12/11/2018 | Sabine Riedel The Impact of Digital Transformation on Customer Service Teams How does their role change in an organization as more and more tasks are handed off to technology, AI, etc.
15/10/2018 | Saskia Stähle-Thamm Working in the home office – curse or blessing? What companies should do to make employees productive from home.
17/09/2018 | Saskia Stähle-Thamm Be efficient with 100 emails a day? Get tips to help! Here are some tips to structure your day so that you have as much time as possible for your core tasks.
13/08/2018 | Sabine Riedel Why Digital Transformation Isn’t About Technology About the role that fear plays in accepting and adapting to the ideas behind digital transformation.
23/07/2018 | Matheus Assis Baeta 3 Tips for Safety Through Digital Workflows Security incidents cannot be completely avoided, but fast reactions give employees and customers a feeling of security.
09/07/2018 | Sabine Riedel Digital Transformation Means Freedom Digital transformation encourages us to become more efficient through standardization, automation and the subsequent digitalization of these constantly recurring tasks and procedures.
02/07/2018 | Guest Author Halfway to the Holidays: 5 Things That Make Holidays Easier for Seasonal Call Center Employees Tackle these five areas to make sure that your seasonal call center employees have a smooth transition.