Call centers may handle several hundred inquiries every day. Learn how you can make your processes more efficient and thus increase customer satisfaction.
In a state of emergency, such as the current situation caused by COVID-19, special measures are needed to maintain productivity.
Home office is currently the hot topic and companies need to find solutions quickly. OTRS as a service management solution can support you.
Global survey supports need for software personalization with 82 percent reporting that easy-to-use software has a positive impact on service delivery.
We talked to our internal experts to find out what are their influential technology topics for 2020.
Defined processes have the biggest impact on being able to react swiftly to incidents in incident management.
Infrastructure security is a critical concern that requires coordinated attention by governments, businesses and individuals.
From long Easter weekends to summer vacations, it's time for customer service teams to help seasonal employees get up to speed fast.
Automate processes and create space for others. When does it make sense? When is the processing by employees make more sense? Read the advantages and disadvantages here.
For SMEs, a current system landscape is a challenge, not least because of a lack of manpower. An IT helpdesk software could help.
Illness time is approaching and downtime is increasing - how companies can prepare to stay productive.
How does their role change in an organization as more and more tasks are handed off to technology, AI, etc.
Here are some tips to structure your day so that you have as much time as possible for your core tasks.
About the role that fear plays in accepting and adapting to the ideas behind digital transformation.
Security incidents cannot be completely avoided, but fast reactions give employees and customers a feeling of security.
Digital transformation encourages us to become more efficient through standardization, automation and the subsequent digitalization of these constantly recurring tasks and procedures.