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              Home › process
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              process

              24
              14/12/2022 | Enrico Schwenke
              HR Processes – Digitization and Automation as the Key to Success

              HR Processes – Digitization and Automation as the Key to Success

              Today more than ever, HR management must be future-oriented. HR departments that are adapted to the times no longer have only administrative activities, but also contribute to the success of the company. Well-functioning and automated processes are prerequisites for this.
              Digital Transformation | General
              21/09/2022 | Enrico Schwenke
              What is CRM? How does it support customers and help the business?

              What is CRM? How does it support customers and help the business?

              More than ever, differentiation from the competition is based on customer service and the customer experience. In this context, the term CRM is heard more and more often. What exactly does it mean?
              Customer Service | Digital Transformation | General | Using OTRS
              25/07/2022 | Bernd Maus
              Change Management – Models, Processes and Software

              Change Management – Models, Processes and Software

              Change Management enables the structured implementation of activities that are necessary to achieve the goals of an organization or company. Learn two of the most important models and reduce your company's risk during the change process. With the right software, you reduce the risks for your company in the change process.
              Digital Transformation | General | ITSM | Leadership | OTRS in Action | Processes
              09/02/2022 | Francisco Cruz
              Why process automation is easier with experts

              Why process automation is easier with experts

              The decision to automate a process is not the end of the story. It's the implementation that counts - and that's easier with experts. Let's see why.
              Automation | General | Processes
              13/12/2021 | Enrico Schwenke
              Business Process Automation Trends: Where Do Companies Stand?

              Business Process Automation Trends: Where Do Companies Stand?

              What is the state of workflows and business process automation in companies? The latest OTRS Spotlight looks at obstacles and BPM trends.
              Digital Transformation | General
              30/11/2021 | Francisco Cruz
              What is important in customer service as the company grows?

              What is important in customer service as the company grows?

              What are the challenges for customer service in growing companies, and how can they be met?
              Customer Service | Digital Transformation | General
              23/08/2021 | Luciano Alves De Oliveira
              Improve Response Times with Automated Security Processes

              Improve Response Times with Automated Security Processes

              Automated security processes are more important today than ever before. Fast response times can avoid damage and high fines. Get informed now.
              Corporate Security
              28/06/2021 | Nils Leideck
              How artificial is artificial intelligence?

              How artificial is artificial intelligence?

              Artificial intelligence has been part of our lives for a long time. What exactly do we mean by this, how is machine learning to be classified and is AI used everywhere?
              Digital Transformation
              04/11/2020 | Jens Bothe
              Introduction to Successful Incident Management

              Introduction to Successful Incident Management

              How does an incident management process work? What has to be considered in case of an incident? And how can STORM help?
              Corporate Security
              27/07/2020 | Christopher Kuhn
              5 Ways Business Process Management Solutions Support Data Privacy Compliance

              5 Ways Business Process Management Solutions Support Data Privacy Compliance

              By focusing on processes and automation, businesses can better manage compliance with today's data privacy and protection regulations.
              Customer Service
              08/06/2020 | OTRS Experts
              10 Steps to Process Design Preparation for OTRS Process Management

              10 Steps to Process Design Preparation for OTRS Process Management

              Building processes in OTRS? A piece of cake with good preparation. We show you 10 steps that are part of a good preparation.
              Using OTRS
              04/05/2020 | Nils Leideck
              Improve Call Center Efficiency: Process Management is The Key

              Improve Call Center Efficiency: Process Management is The Key

              Call centers may handle several hundred inquiries every day. Learn how you can make your processes more efficient and thus increase customer satisfaction.
              Customer Service
              17/06/2019 | Sabine Riedel
              Top 3 Mistakes Made WhenImplementing Digital Transformation Initiatives

              Top 3 Mistakes Made When
              Implementing Digital Transformation Initiatives

              We show you which 3 mistakes are often made by companies when it comes to digital transformation.
              Digital Transformation
              12/06/2019 | Christopher Kuhn
              Improving Enterprise-Wide Service Operations

              Improving Enterprise-Wide Service Operations

              Have you ever thought about using ITIL to structure other areas of your business than IT?
              ITSM
              27/05/2019 | Jens Bothe
              Infrastructure Security Requires Team Work

              Infrastructure Security Requires Team Work

              Infrastructure security is a critical concern that requires coordinated attention by governments, businesses and individuals.
              Corporate Security
              07/05/2019 | Francisco Cruz
              What is ITIL?

              What is ITIL?

              ITIL creates more efficiency and better service for your customers through a framework of best practices and processes. ITIL helps you add value for your customers and business.
              Digital Transformation | General | ITSM
              15/04/2019 | Francisco Cruz
              How ITIL 4 Increases Business Flexibility

              How ITIL 4 Increases Business Flexibility

              ITIL 4 can help you to break out of silo thinking through more flexibility.
              Corporate Security
              11/03/2019 | Christopher Kuhn
              Are You Asking the Right Questions About Automation?

              Are You Asking the Right Questions About Automation?

              Automate processes and create space for others. When does it make sense? When is the processing by employees make more sense? Read the advantages and disadvantages here.
              General
              28/01/2019 | Christopher Kuhn
              GDPR: Here come the fines…

              GDPR: Here come the fines…

              The GDPR has been active since May 2018 and the first large fines have now been imposed.
              General
              07/01/2019 | Sabine Riedel
              4 Questions to Ask Yourself If Your 2019 Competitive Strategy Includes Digital Transformation

              4 Questions to Ask Yourself If Your 2019 Competitive Strategy Includes Digital Transformation

              We will show you what actions you can take to drive digital change.
              Digital Transformation
              12/11/2018 | Sabine Riedel
              The Impact of Digital Transformation on Customer Service Teams

              The Impact of Digital Transformation on Customer Service Teams

              How does their role change in an organization as more and more tasks are handed off to technology, AI, etc.
              Digital Transformation
              17/09/2018 | Author OTRS
              Be efficient with 100 emails a day? Get tips to help!

              Be efficient with 100 emails a day? Get tips to help!

              Here are some tips to structure your day so that you have as much time as possible for your core tasks.
              Customer Service
              13/08/2018 | Sabine Riedel
              Why Digital Transformation Isn’t About Technology

              Why Digital Transformation Isn’t About Technology

              About the role that fear plays in accepting and adapting to the ideas behind digital transformation.
              Digital Transformation | ITSM
              09/07/2018 | Sabine Riedel
              Digital Transformation Means Freedom

              Digital Transformation Means Freedom

              Digital transformation encourages us to become more efficient through standardization, automation and the subsequent digitalization of these constantly recurring tasks and procedures.
              Customer Service | Digital Transformation

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