ITSM processes are essential for efficient IT service management (ITSM). The ITSM framework that’s based on the ITIL (Information Technology Infrastructure Library) forms the basis for this. Find out why no IT organization should be without ITSM processes and what needs to be considered when implementing and realizing them.
The only thing that is truly constant is change, especially within business context. In fact, modern leaders rely on various frameworks for handling change. In the IT organization, the most common framework for handling change to a service is the ITIL change management process. In this article, we'll take a look at this process, its advantages and its role in the future of ITSM.
Today more than ever, HR management must be future-oriented. HR departments that are adapted to the times no longer have only administrative activities, but also contribute to the success of the company. Well-functioning and automated processes are prerequisites for this.
More than ever, differentiation from the competition is based on customer service and the customer experience. In this context, the term CRM is heard more and more often. What exactly does it mean?
Change Management enables the structured implementation of activities that are necessary to achieve the goals of an organization or company. Learn two of the most important models and reduce your company's risk during the change process. With the right software, you reduce the risks for your company in the change process.
The decision to automate a process is not the end of the story. It's the implementation that counts - and that's easier with experts. Let's see why.
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Automated security processes are more important today than ever before. Fast response times can avoid damage and high fines. Get informed now.
Artificial intelligence has been part of our lives for a long time. What exactly do we mean by this, how is machine learning to be classified and is AI used everywhere?
How does an incident management process work? What has to be considered in case of an incident? And how can STORM help?
By focusing on processes and automation, businesses can better manage compliance with today's data privacy and protection regulations.
Building processes in OTRS? A piece of cake with good preparation. We show you 10 steps that are part of a good preparation.
Call centers may handle several hundred inquiries every day. Learn how you can make your processes more efficient and thus increase customer satisfaction.
Infrastructure security is a critical concern that requires coordinated attention by governments, businesses and individuals.
ITIL creates more efficiency and better service for your customers through a framework of best practices and processes. ITIL helps you add value for your customers and business.
Automate processes and create space for others. When does it make sense? When is the processing by employees make more sense? Read the advantages and disadvantages here.
How does their role change in an organization as more and more tasks are handed off to technology, AI, etc.
Here are some tips to structure your day so that you have as much time as possible for your core tasks.
About the role that fear plays in accepting and adapting to the ideas behind digital transformation.