What is ITIL?
Understanding ITIL can help your organization bring more value-added services to customers.
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How ITIL v4 Increases Business Flexibility
ITIL v4 can help you to break out of silo thinking through more flexibility.
4 Ways Service Management Software Helps Break Down Silos
We show you which possibilities arise with the use of a service management software.
5 Ways to Avoid Seasonal Customer Service Problems
From long Easter weekends to summer vacations, it's time for customer service teams to help seasonal employees get up to speed fast.
Are You Asking the Right Questions About Automation?
Automate processes and create space for others. When does it make sense? When is the processing by employees make more sense? Read the advantages and disadvantages here.
How small businesses withstand digitalization
For SMEs, a current system landscape is a challenge, not least because of a lack of manpower. An IT helpdesk software could help.
GDPR: Here come the fines…
The GDPR has been active since May 2018 and the first large fines have now been imposed.
4 Questions to Ask Yourself If Your 2019 Competitive Strategy Includes Digital Transformation
We will show you what actions you can take to drive digital change.
Can Your Company Stay Productive with Flu Season Ahead?
Illness time is approaching and downtime is increasing - how companies can prepare to stay productive.
The Impact of Digital Transformation on Customer Service Teams
How does their role change in an organization as more and more tasks are handed off to technology, AI, etc.
Working in the home office –
curse or blessing?
What companies should do to make employees productive from home.
Be efficient with 100 emails a day? Get tips to help!
Here are some tips to structure your day so that you have as much time as possible for your core tasks.
Why Digital Transformation Isn’t About Technology
About the role that fear plays in accepting and adapting to the ideas behind digital transformation.
3 Tips for Safety Through Digital Workflows
Security incidents cannot be completely avoided, but fast reactions give employees and customers a feeling of security.
