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What is CRM? How does it support customers and help the business?
More than ever, differentiation from the competition is based on customer service and the customer experience. In this context, the term CRM is heard more and more often. What exactly does it mean?
Change Management – Models, Processes and Software
Change Management enables the structured implementation of activities that are necessary to achieve the goals of an organization or company. Learn two of the most important models and reduce your company's risk during the change process. With the right software, you reduce the risks for your company in the change process.
Why process automation is easier with experts
The decision to automate a process is not the end of the story. It's the implementation that counts - and that's easier with experts. Let's see why.
Business Process Automation Trends: Where Do Companies Stand?
What is the state of workflows and business process automation in companies? The latest OTRS Spotlight looks at obstacles and BPM trends.
What is important in customer service as the company grows?
What are the challenges for customer service in growing companies, and how can they be met?
Improve Response Times with Automated Security Processes
Automated security processes are more important today than ever before. Fast response times can avoid damage and high fines. Get informed now.
How artificial is artificial intelligence?
Artificial intelligence has been part of our lives for a long time. What exactly do we mean by this, how is machine learning to be classified and is AI used everywhere?
IT Security Considerations When Working Remotely
Our webinar on IT security answered some of the most important questions, especially regarding mobile working, including a video.
Introduction to Successful Incident Management
How does an incident management process work? What has to be considered in case of an incident? And how can STORM help?
OTRS Asia’s Country Manager Singapore Discusses Digital Transformation
Digital transformation in progress? Learn about its impacts in a webinar with our Country Manager Singapore.
5 Ways Business Process Management Solutions Support Data Privacy Compliance
By focusing on processes and automation, businesses can better manage compliance with today's data privacy and protection regulations.
10 Steps to Process Design Preparation for OTRS Process Management
Building processes in OTRS? A piece of cake with good preparation. We show you 10 steps that are part of a good preparation.
Improve Call Center Efficiency: Process Management is The Key
Call centers may handle several hundred inquiries every day. Learn how you can make your processes more efficient and thus increase customer satisfaction.
How to stay productive even in times of crisis – 8 tips
In a state of emergency, such as the current situation caused by COVID-19, special measures are needed to maintain productivity.
Solving 5 Common Work At Home Concerns with OTRS
Home office is currently the hot topic and companies need to find solutions quickly. OTRS as a service management solution can support you.
Change Management Plan – Do You Really Need One?
Whether a change management plan makes sense and how it is set up, you can learn here.
Score Big Customer Service Results with Personalization
Global survey supports need for software personalization with 82 percent reporting that easy-to-use software has a positive impact on service delivery.
Talking About Tech Trends: OTRS Experts Weigh In for 2020
We talked to our internal experts to find out what are their influential technology topics for 2020.
Planning your business appointments for 2020?
Digital calendars keep an overview. OTRS calendar resource planning offers new helpful features.
Make the Right Play: Document and Automate Incident Response Processes
Defined processes have the biggest impact on being able to react swiftly to incidents in incident management.
Tips for dealing with IT Security Incidents
OTRS study: The majority of companies report a weekly security incident.
5 Ways Process Management Reduces Service Desk Stress
We show you the advantages of successfully implementing processes in your company.
Facility Management Software – The Art of Organizing the Future
Learn how one university made oversight of facility management activities much easier.
Top 3 Mistakes Made When
Implementing Digital Transformation Initiatives
We show you which 3 mistakes are often made by companies when it comes to digital transformation.
Improving Enterprise-Wide Service Operations
Have you ever thought about using ITIL to structure other areas of your business than IT?
Infrastructure Security Requires Team Work
Infrastructure security is a critical concern that requires coordinated attention by governments, businesses and individuals.
What is ITIL?
ITIL creates more efficiency and better service for your customers through a framework of best practices and processes. ITIL helps you add value for your customers and business.
How ITIL 4 Increases Business Flexibility
ITIL 4 can help you to break out of silo thinking through more flexibility.
4 Ways Service Management Software Helps Break Down Silos
We show you which possibilities arise with the use of a service management software.
5 Ways to Avoid Seasonal Customer Service Problems
From long Easter weekends to summer vacations, it's time for customer service teams to help seasonal employees get up to speed fast.
Are You Asking the Right Questions About Automation?
Automate processes and create space for others. When does it make sense? When is the processing by employees make more sense? Read the advantages and disadvantages here.
How small businesses withstand digitalization
For SMEs, a current system landscape is a challenge, not least because of a lack of manpower. An IT helpdesk software could help.
GDPR: Here come the fines…
The GDPR has been active since May 2018 and the first large fines have now been imposed.
4 Questions to Ask Yourself If Your 2019 Competitive Strategy Includes Digital Transformation
We will show you what actions you can take to drive digital change.
Can Your Company Stay Productive with Flu Season Ahead?
Illness time is approaching and downtime is increasing - how companies can prepare to stay productive.
The Impact of Digital Transformation on Customer Service Teams
How does their role change in an organization as more and more tasks are handed off to technology, AI, etc.
Working in the home office –
curse or blessing?
What companies should do to make employees productive from home.
Be efficient with 100 emails a day? Get tips to help!
Here are some tips to structure your day so that you have as much time as possible for your core tasks.
Why Digital Transformation Isn’t About Technology
About the role that fear plays in accepting and adapting to the ideas behind digital transformation.
3 Tips for Safety Through Digital Workflows
Security incidents cannot be completely avoided, but fast reactions give employees and customers a feeling of security.
