There Is a Small Bug on the Wall, Sitting in Wait…
Ever heard of bugs – software bugs? What bugs are, how they get their name and managing their resolution can be found here. Kill the bugs!
ITSM
ITSM, or IT service management, looks at the way in which technology is used and deployed to ensure that it is cost-effective,
efficient and in line with overall business objectives. With today’s businesses relying so heavily on technology to reach, serve and
support customers, it has become critical to view IT as a service that can be managed and optimized so that the impact of all
technology aspects can be maximized.
ITSM relies heavily on defined processes, such as those found in the ITIL framework. These processes add structure to the IT team’s
ability to design, operate and improve upon the IT environment. As such, the team is able to shift more seamlessly between help desk
efforts and strategic thinking while at the same time positively impact the company’s bottom line. From reviewing legacy systems to see
if they still fit today’s needs, to answering basic help desk queries, today’s IT teams are continuously looking at assets to see if they
fit the environment and/or can be improved.
In this section, we’ll discuss popular frameworks, such as ITIL, and their impact on ITSM. We’ll consider various tools and processes
that support ITSM improvements. And, we’ll talk with leaders – both internally and externally – about their ITSM experiences.
How Does a Pandemic Affect IT Service Management?
What influence does the corona crisis have on the trend ITSM, and why could ITSM become more popular or even more important as a result of the pandemic?
Successful CMDB Implementation – a Use Case
When introducing a CMDB, there are a few things to keep in mind to ensure that it delivers the desired results.
Planning your business appointments for 2020?
Digital calendars keep an overview. OTRS calendar resource planning offers new helpful features.
5 Ways Process Management Reduces Service Desk Stress
We show you the advantages of successfully implementing processes in your company.
Improving Enterprise-Wide Service Operations
Have you ever thought about using ITIL to structure other areas of your business than IT?
What is ITIL?
Understanding ITIL can help your organization bring more value-added services to customers.
4 Ways Service Management Software Helps Break Down Silos
We show you which possibilities arise with the use of a service management software.
Cloud or no cloud –
that is the question!
OTRS offers both.
Asking whether or not the cloud is the best option for you? Consider this.
How small businesses withstand digitalization
For SMEs, a current system landscape is a challenge, not least because of a lack of manpower. An IT helpdesk software could help.
What is the California Consumer
Privacy Act?
Last year, the EU implemented the GDPR, countries around the world began implementing their own data protection laws, as did the United States with the CCPA.
Can Your Company Stay Productive with Flu Season Ahead?
Illness time is approaching and downtime is increasing - how companies can prepare to stay productive.
How did ITIL originate?
What significance does it have today?
ITIL through the years – the importance of ITIL for IT service management
Rethink Creating a Culture of Cybersecurity Awareness
Instead, to reduce the human-error risk, corporate leaders must look to significantly transform their business culture.
Is It Time to Hire a CDO?
What is this new role? Why would you want one? What is the difference between that and CIO/CTO?
Are You Making These 3 Data Privacy Mistakes?
Whether your business is directly impacted by GDPR or you’re simply looking to protect it, be aware of these three common data privacy mistakes.
4 Things to Evaluate if Escalations Are Getting Out of Control
A quick guide to stirring things around on how to avoid or partially eliminate risk with a series of small and (usually) simple steps.
