Taylor Godbold
OTRSmag – The OTRS Blog
for today’s leaders
OTRSmag is packed with strategies and information to help leaders excel in the areas of ITSM, Corporate Security and Customer Service.
Posts by
Taylor Godbold
WhatsApp for Customer Service – A Guideline
This guideline showcases the ease of customer service (CS) support through OTRS customer service software by leveraging WA Business. Learn the need-to-know basics of the platform and the blueprint for implementing WA into your business CS structures.
Excelling in Customer Service Through Social Media – Best Practices and Tips
Customer service is the core component of an excellent customer experience (CX). With social media, you can improve customer service. Optimizing customer satisfaction and strengthening the brand are the goals. Learn the facts and tips here.
Categories
- About OTRS Group (21)
- Automation (3)
- Corporate Security (21)
- Customer Service (26)
- Developing a Corporate Culture (12)
- Digital Transformation (50)
- General (61)
- ITSM (25)
- Leadership (15)
- OTRS in Action (8)
- Processes (5)
- Using OTRS (13)
