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    Support for your IT department with automated, ITIL4-compliant processes
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    Support your HR team with numerous processes, such as application or leave management
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              08/02/2021 | Luciano Alves De Oliveira
              4 Post-Pandemic Questions That Fintech IT Organizations Must Address

              4 Post-Pandemic Questions That Fintech IT Organizations Must Address

              It's time for IT organizations in the fintech industry to refocus and reprioritize. As they do so, ask these four questions.
              Digital Transformation | ITSM
              22/12/2020 | Christopher Kuhn
              Taking a Look at 2021

              Taking a Look at 2021

              What trends will shape your IT organization or business in the upcoming year? Christopher Kuhn, COO OTRS Group, gives an outlook.
              General
              02/11/2020 | Jens Bothe
              Buy Safely Online – With These Tips There Should Be No Unpleasant Surprises

              Buy Safely Online – With These Tips There Should Be No Unpleasant Surprises

              More and more shopping takes place online. But it is also becoming less secure. What do buyers have to do to buy safely online?
              General
              21/10/2020 | Luciano Alves De Oliveira
              7 Cost-Cutting Measures That Put Your Business At Risk

              7 Cost-Cutting Measures That Put Your Business At Risk

              Are you planning budget for 2023? We give you 7 tips on what you should pay attention to now and what you shouldn't cut costs on.
              General
              28/09/2020 | Nils Leideck
              Best Practices for Working in the Home Office

              Best Practices for Working in the Home Office

              Establishing a new habit often takes time. Home office is becoming more of a standard, so we've compiled best practices for you.
              General
              04/05/2020 | Nils Leideck
              Improve Call Center Efficiency: Process Management is The Key

              Improve Call Center Efficiency: Process Management is The Key

              Call centers may handle several hundred inquiries every day. Learn how you can make your processes more efficient and thus increase customer satisfaction.
              Customer Service
              06/04/2020 | Sabine Riedel
              Dealing with Work/Life Blending and Changes in Your Professional Life

              Dealing with Work/Life Blending and Changes in Your Professional Life

              We asked our female employees how they deal with work-life blending and what is important to them in this regard.
              About OTRS Group
              02/03/2020 | Guest Author
              Successful CMDB Implementation – a Use Case

              Successful CMDB Implementation – a Use Case

              When introducing a CMDB, there are a few things to keep in mind to ensure that it delivers the desired results.
              ITSM
              28/10/2019 | Sabine Riedel
              How Digitalization Aids in Boosting Employee Morale

              How Digitalization Aids in Boosting Employee Morale

              It's not about how to win employees over to digital transformation, it's about what employees can gain from it.
              Digital Transformation
              23/07/2019 | Sabine Riedel
              Best Practice Tips for BuildingCross-functional Teams (XFTs)

              Best Practice Tips for Building
              Cross-functional Teams (XFTs)

              Cross-functional teams can bring great added value to the company. If you want to exploit the full potential, you should consider a few points.
              Leadership
              15/07/2019 | Francisco Cruz
              Don’t Bet Your Business on a Grey Market Solution

              Don’t Bet Your Business on a Grey Market Solution

              Why is the cooperation with a grey market provider a risk? What problems can occur if you work with such a solution?
              General
              01/07/2019 | André Mindermann
              Building a Business in Asia

              Building a Business in Asia

              Udo Kampelmann, Managing Director OTRS ASIA, gives insights what is important if you want to start a business in Asia.
              General
              29/04/2019 | Sabine Riedel
              What Is Digitalization Compared to Digital Transformation?

              What Is Digitalization Compared to Digital Transformation?

              What does digitalization have to do with digital transformation? And what is the difference?
              Digital Transformation
              18/03/2019 | André Mindermann
              Silver Society – The young old people

              Silver Society – The young old people

              Older workers are often considered less efficient, less innovative in their thinking and not open to change. Is that true or do we have to change our attitude?
              Developing a Corporate Culture | General
              14/01/2019 | Author OTRS
              IT Focus in 2019: What Are the Top Priorities for German and American CIOs?

              IT Focus in 2019: What Are the Top Priorities for German and American CIOs?

              The differences between Germany and the USA are small, and one sector stands out the most.
              General | Leadership
              07/01/2019 | Sabine Riedel
              4 Questions to Ask Yourself If Your 2019 Competitive Strategy Includes Digital Transformation

              4 Questions to Ask Yourself If Your 2019 Competitive Strategy Includes Digital Transformation

              We will show you what actions you can take to drive digital change.
              Digital Transformation
              17/09/2018 | Author OTRS
              Be efficient with 100 emails a day? Get tips to help!

              Be efficient with 100 emails a day? Get tips to help!

              Here are some tips to structure your day so that you have as much time as possible for your core tasks.
              Customer Service
              06/08/2018 | Guest Author
              A Lesson About Chatbot to Live Agent Handoff from My Teenage Son

              A Lesson About Chatbot to Live Agent Handoff from My Teenage Son

              When it comes to using chatbots, you must plan for a seamless handoff between automated solutions and live agents.
              Customer Service

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