What trends will shape your IT organization or business in the upcoming year? Christopher Kuhn, COO OTRS Group, gives an outlook.
More and more shopping takes place online. But it is also becoming less secure. What do buyers have to do to buy safely online?
Are you planning budget for 2021? We give you 7 tips on what you should pay attention to now and what you shouldn't cut costs on.
Establishing a new habit often takes time. Home office is becoming more of a standard, so we've compiled best practices for you.
The OTRS Customer Service Center is where customers can contact you. So design it according to your requirements and those of your customers.
When companies enable their employees to work from home, there is an enormous CO2 savings potential. What are the ways to make the home office even greener?
Call centers may handle several hundred inquiries every day. Learn how you can make your processes more efficient and thus increase customer satisfaction.
We asked our female employees how they deal with work-life blending and what is important to them in this regard.
In a state of emergency, such as the current situation caused by COVID-19, special measures are needed to maintain productivity.
When introducing a CMDB, there are a few things to keep in mind to ensure that it delivers the desired results.
It's not about how to win employees over to digital transformation, it's about what employees can gain from it.
Is it time to bring on seasonal employees? Use automated processes to help keep work moving quickly and ensure customer happiness.
Cross-functional teams can bring great added value to the company. If you want to exploit the full potential, you should consider a few points.
Why is the cooperation with a grey market provider a risk? What problems can occur if you work with such a solution?
Udo Kampelmann, Managing Director OTRS ASIA, gives insights what is important if you want to start a business in Asia.
From long Easter weekends to summer vacations, it's time for customer service teams to help seasonal employees get up to speed fast.
Older workers are often considered less efficient, less innovative in their thinking and not open to change. Is that true or do we have to change our attitude?
For SMEs, a current system landscape is a challenge, not least because of a lack of manpower. An IT helpdesk software could help.
Illness time is approaching and downtime is increasing - how companies can prepare to stay productive.
Here are some tips to structure your day so that you have as much time as possible for your core tasks.
Whether your business is directly impacted by GDPR or you’re simply looking to protect it, be aware of these three common data privacy mistakes.
A quick guide to stirring things around on how to avoid or partially eliminate risk with a series of small and (usually) simple steps.
When it comes to using chatbots, you must plan for a seamless handoff between automated solutions and live agents.
Security incidents cannot be completely avoided, but fast reactions give employees and customers a feeling of security.