Taking a Look at 2021
What trends will shape your IT organization or business in the upcoming year? Christopher Kuhn, COO OTRS Group, gives an outlook.
hints
36
Buy Safely Online – With These Tips There Should Be No Unpleasant Surprises
More and more shopping takes place online. But it is also becoming less secure. What do buyers have to do to buy safely online?
7 Cost-Cutting Measures That Put Your Business At Risk
Are you planning budget for 2021? We give you 7 tips on what you should pay attention to now and what you shouldn't cut costs on.
Best Practices for Working in the Home Office
Establishing a new habit often takes time. Home office is becoming more of a standard, so we've compiled best practices for you.
Three Tips for Making Better Use of the OTRS Customer Service Center
The OTRS Customer Service Center is where customers can contact you. So design it according to your requirements and those of your customers.
5 Tips that Make Managing Remote Teams Easier
Struggling to succeed at managing your remote team? Try these tips.
Environmentally Conscious Home Office: How to Make Your Home Office Greener
When companies enable their employees to work from home, there is an enormous CO2 savings potential. What are the ways to make the home office even greener?
Improve Call Center Efficiency: Process Management is The Key
Call centers may handle several hundred inquiries every day. Learn how you can make your processes more efficient and thus increase customer satisfaction.
Dealing with Work/Life Blending and Changes in Your Professional Life
We asked our female employees how they deal with work-life blending and what is important to them in this regard.
How to stay productive even in times of crisis – 8 tips
In a state of emergency, such as the current situation caused by COVID-19, special measures are needed to maintain productivity.
Successful CMDB Implementation – a Use Case
When introducing a CMDB, there are a few things to keep in mind to ensure that it delivers the desired results.
Planning your business appointments for 2020?
Digital calendars keep an overview. OTRS calendar resource planning offers new helpful features.
How Digitalization Aids in Boosting Employee Morale
It's not about how to win employees over to digital transformation, it's about what employees can gain from it.
5 Ways Process Management Reduces Service Desk Stress
We show you the advantages of successfully implementing processes in your company.
How to Use Automation to Ease the Stress of Working with Seasonal Employees
Is it time to bring on seasonal employees? Use automated processes to help keep work moving quickly and ensure customer happiness.
Five safety tips for digital workers on the move
There are more security threats outside the office than we think.
Best Practice Tips for Building
Cross-functional Teams (XFTs)
Cross-functional teams can bring great added value to the company. If you want to exploit the full potential, you should consider a few points.
Don’t Bet Your Business on a Grey Market Solution
Why is the cooperation with a grey market provider a risk? What problems can occur if you work with such a solution?
Building a Business in Asia
Udo Kampelmann, Managing Director OTRS ASIA, gives insights what is important if you want to start a business in Asia.
What Is Digitalization Compared to Digital Transformation?
What does digitalization have to do with digital transformation? And what is the difference?
5 Ways to Avoid Seasonal Customer Service Problems
From long Easter weekends to summer vacations, it's time for customer service teams to help seasonal employees get up to speed fast.
Silver Society – The young old people
Older workers are often considered less efficient, less innovative in their thinking and not open to change. Is that true or do we have to change our attitude?
How small businesses withstand digitalization
For SMEs, a current system landscape is a challenge, not least because of a lack of manpower. An IT helpdesk software could help.
IT Focus in 2019: What Are the Top Priorities for German and American CIOs?
The differences between Germany and the USA are small, and one sector stands out the most.
4 Questions to Ask Yourself If Your 2019 Competitive Strategy Includes Digital Transformation
We will show you what actions you can take to drive digital change.
Can Your Company Stay Productive with Flu Season Ahead?
Illness time is approaching and downtime is increasing - how companies can prepare to stay productive.
4 Things to Do Today to Guard Against Holiday Hacking
Cybercriminals take advantage of how busy and distracted people can be this time of year.
Working in the home office –
curse or blessing?
What companies should do to make employees productive from home.
Be efficient with 100 emails a day? Get tips to help!
Here are some tips to structure your day so that you have as much time as possible for your core tasks.
Are You Making These 3 Data Privacy Mistakes?
Whether your business is directly impacted by GDPR or you’re simply looking to protect it, be aware of these three common data privacy mistakes.
4 Things to Evaluate if Escalations Are Getting Out of Control
A quick guide to stirring things around on how to avoid or partially eliminate risk with a series of small and (usually) simple steps.
A Lesson About Chatbot to Live Agent Handoff from My Teenage Son
When it comes to using chatbots, you must plan for a seamless handoff between automated solutions and live agents.
17 Ways to Keep Productivity High During the Summer
Summertime can be a joy on a personal level, but it's a real productivity pain in the workplace.
