Automate process workflows to improve service. Important tips and examples that guide help desks and service desks toward more efficiency.
Digitalization in schools is still going slowly. What can be the right path to a digitalized school? Five tips.
When you are a business and spend money to have a product implemented, trial/error, exploration or educated guessing lead to lots of rework and costly mistakes. How can you avoid this?
How sustainable is a spontaneous donation? What could be a better strategy for 2021 that would help long-term? Read more about the 6-step plan.
Use automation to streamline and simplify your daily tasks and give your company’s operations a boost. Here are 10 business tasks to automate today.
Managers have to make decisions with long-term consequences. That is why it is important to analyze available data professionally.
What trends will shape your IT organization or business in the upcoming year? Christopher Kuhn, COO OTRS Group, gives an outlook.
More and more shopping takes place online. But it is also becoming less secure. What do buyers have to do to buy safely online?
Are you planning budget for 2021? We give you 7 tips on what you should pay attention to now and what you shouldn't cut costs on.
In discussions with our managers around the world, I heard exciting stories and learned many new points of view.
Establishing a new habit often takes time. Home office is becoming more of a standard, so we've compiled best practices for you.
Changes are part of life. But what do you need to keep in mind when things change, especially when they come unexpectedly?
The younger generation loves to work on the road, the older generation prefers to go to the office. But is that really true? Here are our current study results.
To meet all challenges, companies must adapt systems, procedures and processes and change them over time. Today, solutions are in demand.
New Work has been a hot topic for a long time. The new working conditions resulting from the corona crisis are reigniting discussions about it.
When companies enable their employees to work from home, there is an enormous CO2 savings potential. What are the ways to make the home office even greener?
The CEO of OTRS Group shares his thoughts on the impact of the Corona crisis and its effect on the future.
In a state of emergency, such as the current situation caused by COVID-19, special measures are needed to maintain productivity.
Home office is currently the hot topic and companies need to find solutions quickly. OTRS as a service management solution can support you.
We talked to our internal experts to find out what are their influential technology topics for 2020.
Data security and data protection are among the most important concerns of IT professionals. But why is this so critical for grey market providers in particular?
Why is the cooperation with a grey market provider a risk? What problems can occur if you work with such a solution?
Udo Kampelmann, Managing Director OTRS ASIA, gives insights what is important if you want to start a business in Asia.
Older workers are often considered less efficient, less innovative in their thinking and not open to change. Is that true or do we have to change our attitude?
Automate processes and create space for others. When does it make sense? When is the processing by employees make more sense? Read the advantages and disadvantages here.