Problem management is among the ITIL® service management practices. What is it? How does it help service organizations and customers?
Ticket systems have become established. Not only in IT, but in almost all areas of a company. But should we really still call them ticket systems?
Managing resources is about maximizing efficiency through processes and resource allocation. OTRS helps you do this.
To meet all challenges, companies must adapt systems, procedures and processes and change them over time. Today, solutions are in demand.
OTRS Insights. Today, we share how we benefit internally from OTRS and organization in times of crisis.
Home office is currently the hot topic and companies need to find solutions quickly. OTRS as a service management solution can support you.