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              OTRS in Action

              OTRS, a service desk tool, structures and organizes the daily work of many companies from different industries.
              The aim is to provide companies with a solution that is optimally adapted to their requirements – whether as
              managed or on-premise. OTRS consultants provide advice and support, evaluate the customer’s
              requirements and work out the perfect solution in workshops.

              The use cases in this category illustrate how the successful implementation of OTRS can take place and
              how it contributes to the company’s success. Find out how OTRS helps companies work
              more efficiently through automated processes.

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              29/08/2022 | Author OTRS
              Knowledge Management in Customer Service

              Knowledge Management in Customer Service

              Knowledge management helps customer service teams improve customer satisfaction (CSAT), time to resolution (TTR) and the overall customer experience. More simply said, it keeps customers happier and speeds up the work of customer service agents.
              Customer Service | Digital Transformation | General | ITSM | OTRS in Action | Using OTRS
              18/08/2022 | Taylor Godbold
              Customer Service Templates

              Customer Service Templates

              Customer Service Templates provide OTRS agents with ready-to-use and customizable text templates. Keeping consistent information for the customer and saving admin time!
              Digital Transformation | General | ITSM | Leadership | OTRS in Action | Processes
              25/07/2022 | Bernd Maus
              Change Management – Models, Processes and Software

              Change Management – Models, Processes and Software

              Change Management enables the structured implementation of activities that are necessary to achieve the goals of an organization or company. Learn two of the most important models and reduce your company's risk during the change process. With the right software, you reduce the risks for your company in the change process.
              Digital Transformation | General | ITSM | Leadership | OTRS in Action | Processes
              14/04/2022 | Enrico Schwenke
              Professional HR Processes With Movement in the Job Market

              Professional HR Processes With Movement in the Job Market

              The current movement in the labor market increases the opportunity for companies to recruit new skilled workers. Professional HR processes support this and ensure that they stay.
              Automation | Digital Transformation | General | OTRS in Action | Processes | Using OTRS
              24/01/2022 | Christopher Kuhn
              Solutions for Common Challenges in Facility Management

              Solutions for Common Challenges in Facility Management

              What does facility management mean today? What are the challenges and how can they be met?
              General | OTRS in Action | Using OTRS
              01/11/2021 | Andreas Bender
              Problem Management Benefits Your Team and Customers

              Problem Management Benefits Your Team and Customers

              Problem management is among the ITIL® service management practices. What is it? How does it help service organizations and customers?
              ITSM | OTRS in Action | Using OTRS
              04/05/2021 | Nils Leideck
              Where Does the Term Ticketing System Come From and Does It Even Fit Today?

              Where Does the Term Ticketing System Come From and Does It Even Fit Today?

              Ticketing systems have become established. Not only in IT, but in almost all areas of a company. But should we really still call them ticketing systems?
              OTRS in Action | Using OTRS
              31/03/2021 | Andreas Bender
              Experiences with OTRS 8 After One Year

              Experiences with OTRS 8 After One Year

              How modern OTRS 8 gives customers more flexibility, speed and customization.
              OTRS in Action | Using OTRS

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