OTRS in Action
OTRS, a service desk tool, structures and organizes the daily work of many companies from different industries.
The aim is to provide companies with a solution that is optimally adapted to their requirements – whether as
managed or on-premise. OTRS consultants provide advice and support, evaluate the customer’s
requirements and work out the perfect solution in workshops.
The use cases in this category illustrate how the successful implementation of OTRS can take place and
how it contributes to the company’s success. Find out how OTRS helps companies work
more efficiently through automated processes.
Knowledge Management for Customer Service – Improve CSAT and TTR
Knowledge management helps customer service teams improve customer satisfaction (CSAT), time to resolution (TTR) and the overall customer experience. More simply said, it keeps customers happier and speeds up the work of customer service agents.
OTRS Customer Service Templates – Delivering Customer Satisfaction
Customer Service Templates provide OTRS agents with ready-to-use and customizable text templates. Keeping consistent information for the customer and saving admin time!
Change Management – Models, Processes and Software
Change Management enables the structured implementation of activities that are necessary to achieve the goals of an organization or company. Learn two of the most important models and reduce your company's risk during the change process. With the right software, you reduce the risks for your company in the change process.
Professional HR Processes With Movement in the Job Market
The current movement in the labor market increases the opportunity for companies to recruit new skilled workers. Professional HR processes support this and ensure that they stay.
Solutions for Common Challenges in Facility Management
What does facility management mean today?
What are the challenges and
how can they be met?
Problem Management Benefits Your Team and Customers
Problem management is among the ITIL® service management practices. What is it? How does it help service organizations and customers?
Where Does the Term Ticket System Come From and Does It Even Fit Today?
Ticket systems have become established. Not only in IT, but in almost all areas of a company. But should we really still call them ticket systems?
Experiences with OTRS 8 After One Year
How modern OTRS 8 gives
customers more flexibility,
speed and customization.
Resource Management: Always Keep Everything in View
Managing resources is about maximizing efficiency through processes and resource allocation. OTRS helps you do this.
Individual Customer Needs Require Solutions
To meet all challenges, companies must adapt systems, procedures and processes and change them over time. Today, solutions are in demand.
The Best Possible Service Even in Times of Crisis – How Our Customer Solution Team Succeeds
OTRS Insights. Today, we share how we benefit internally from OTRS and organization in times of crisis.
Solving 5 Common Work At Home Concerns with OTRS
Home office is currently the hot topic and companies need to find solutions quickly. OTRS as a service management solution can support you.
