OTRSmag – The OTRS Blog
for today’s leaders
OTRSmag is packed with strategies and information
to help leaders excel in the areas of ITSM,
Corporate Security and Customer Service.
From 2023, it will be mandatory for companies, authorities and organizations with 50 or more employees to create a whistleblower protection system. Learn what needs to be considered and how OTRS can support you.
Problem management is among the ITIL® service management practices. What is it? How does it help service organizations and customers?