ITIL Archive | OTRS

5 Ways Process Management Reduces Service Desk Stress

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23/09/2019 | Francisco Cruz

5 Ways Process Management Reduces Service Desk Stress

We show you the advantages of successfully implementing processes in your company.

12/06/2019 | Christopher Kuhn

Improving Enterprise-Wide Service Operations

Have you ever thought about using ITIL to structure other areas of your business than IT?

07/05/2019 | Francisco Cruz

What is ITIL?

Understanding ITIL can help your organization bring more value-added services to customers.

15/04/2019 | Francisco Cruz

How ITIL 4 Increases Business Flexibility

ITIL 4 can help you to break out of silo thinking through more flexibility.

14/01/2019 | Saskia Stähle-Thamm

IT Focus in 2019: What Are the Top Priorities for German and American CIOs?

The differences between Germany and the USA are small, and one sector stands out the most.

05/11/2018 | Saskia Stähle-Thamm

How did ITIL originate?
What significance does it have today?

ITIL through the years – the importance of ITIL for IT service management

18/06/2018 | Guest Author

5 Key Questions to Evaluate Before Implementing ITSM Programs

The implementation of IT Service Management programs makes your service more efficient and cost-effective. Before implementation, you should first deal with the following 5 key questions.