16/11/2020 | Nils Leideck How Does a Pandemic Affect IT Service Management? What influence does the corona crisis have on the trend ITSM, and why could ITSM become more popular or even more important as a result of the pandemic?
04/11/2020 | Jens Bothe Introduction to Successful Incident Management How does an incident management process work? What has to be considered in case of an incident? And how can STORM help?
29/06/2020 | Nils Leideck Individual Customer Needs Require Solutions To meet all challenges, companies must adapt systems, procedures and processes and change them over time. Today, solutions are in demand.
02/03/2020 | Guest Author Successful CMDB Implementation – a Use Case When introducing a CMDB, there are a few things to keep in mind to ensure that it delivers the desired results.
03/02/2020 | Guest Author CMDB – Organize All Your Business Objects Learn what a CMDB is and for what it can be used.
23/09/2019 | Francisco Cruz 5 Ways Process Management Reduces Service Desk Stress We show you the advantages of successfully implementing processes in your company.
12/06/2019 | Christopher Kuhn Improving Enterprise-Wide Service Operations Have you ever thought about using ITIL to structure other areas of your business than IT?
07/05/2019 | Francisco Cruz What is ITIL? Understanding ITIL can help your organization bring more value-added services to customers.
15/04/2019 | Francisco Cruz How ITIL 4 Increases Business Flexibility ITIL 4 can help you to break out of silo thinking through more flexibility.
14/01/2019 | Saskia Stähle-Thamm IT Focus in 2019: What Are the Top Priorities for German and American CIOs? The differences between Germany and the USA are small, and one sector stands out the most.
05/11/2018 | Saskia Stähle-Thamm How did ITIL originate?What significance does it have today? ITIL through the years – the importance of ITIL for IT service management
18/06/2018 | Guest Author 5 Key Questions to Evaluate Before Implementing ITSM Programs The implementation of IT Service Management programs makes your service more efficient and cost-effective. Before implementation, you should first deal with the following 5 key questions.