Customer Service Templates provide OTRS agents with ready-to-use and customizable text templates. Keeping consistent information for the customer and saving admin time!
Change Management enables the structured implementation of activities that are necessary to achieve the goals of an organization or company. Learn two of the most important models and reduce your company's risk during the change process. With the right software, you reduce the risks for your company in the change process.
Home office has advantages and disadvantages. Without external IT support, we would be stuck. Expectations of the IT department are also changing.
What influence does the corona crisis have on the trend ITSM, and why could ITSM become more popular or even more important as a result of the pandemic?
How does an incident management process work? What has to be considered in case of an incident? And how can STORM help?
To meet all challenges, companies must adapt systems, procedures and processes and change them over time. Today, solutions are in demand.
When introducing a CMDB, there are a few things to keep in mind to ensure that it delivers the desired results.
ITIL creates more efficiency and better service for your customers through a framework of best practices and processes. ITIL helps you add value for your customers and business.