Transform Risk into Response in Security Incident Management. With STORM.  Learn more.
PLATINUM services not enough? Customize  your service package.
OTRS On-Premise & Managed. The Comparison. Learn more.
Want to try OTRS for free? Request free trial. Start now.
Still using ((OTRS)) Community Edition? Go pro! Go OTRS!
  • OTRS Software Solutions
    Customizable Software
    OTRS
    OTRS is a highly customizable help desk system. Find your perfect solution.
    Service Levels
    How To Buy

    Upgrade to OTRS 8
    OTRS On-Premise & Managed Comparison
    ((OTRS)) Community Edition
    OTRS App
    Feature List
    Feature Add-ons
    Solutions for
    IT Service Management
    Support for your IT department with automated, ITIL4-compliant processes
    Office Management
    Automate office management processes with our software solution
    HR Management
    Support your HR team with numerous processes, such as application or leave management
    Information Security Management – CONTROL
    Complete ready-to-implement compliance ISMS solution according to ISO/IEC 27001
    Cyber Defense & SOAR – STORM
    The solution for fast security orchestration, automation, and incident response

    Product and Service Life Cycle
    Release Notes
    Security Advisories
  • Use Cases
    Service Management
      • Customer Service Software
      • Help Desk Software
      • Solution Desk
    • ITSM – IT Service Management
      Security Management
        • Corporate Security
        • Security Incident Management
        • Vulnerability Management
        • ISMS
        • ISO 27001 Certification – What to Consider
      Task Management
      • Ticketing System
        Asset Management
        • CMDB
            Technology Management
            • BPMS – Business Process Management Software
              Knowledge Management
              • Knowledge Management in Customer Service
              • Services
                OTRS Services
                Services
                Consulting, training, customer service: Find official OTRS services

                FAQ
                OTRS Trainings
                Webinars about OTRS
                Get useful information about the latest OTRS version. Watch how OTRS works.
                Academy
                Stay up-to-date with your knowledge about OTRS. Book a training.
                Customer Portal
                Contact Sales
                Contact Consulting
                Contact Customer Service
              • Success Stories
              • OTRSmag
              • Contact
              • ENEN
                • DEDE
                • ESES
                • PTPT
                • HUHU
              • ENEN
                • DEDE
                • ESES
                • PTPT
                • HUHU
              fill 7
              Home › ITIL
              fill 7
              Tag

              ITIL

              10
              18/08/2022 | Taylor Godbold
              Customer Service Templates

              Customer Service Templates

              Customer Service Templates provide OTRS agents with ready-to-use and customizable text templates. Keeping consistent information for the customer and saving admin time!
              Digital Transformation | General | ITSM | Leadership | OTRS in Action | Processes
              25/07/2022 | Bernd Maus
              Change Management – Models, Processes and Software

              Change Management – Models, Processes and Software

              Change Management enables the structured implementation of activities that are necessary to achieve the goals of an organization or company. Learn two of the most important models and reduce your company's risk during the change process. With the right software, you reduce the risks for your company in the change process.
              Digital Transformation | General | ITSM | Leadership | OTRS in Action | Processes
              19/04/2021 | Author OTRS
              Home Office Doesn’t Work Without IT Support

              Home Office Doesn’t Work Without IT Support

              Home office has advantages and disadvantages. Without external IT support, we would be stuck. Expectations of the IT department are also changing.
              General | ITSM
              16/11/2020 | Nils Leideck
              How Does a Pandemic Affect IT Service Management?

              How Does a Pandemic Affect IT Service Management?

              What influence does the corona crisis have on the trend ITSM, and why could ITSM become more popular or even more important as a result of the pandemic?
              ITSM
              04/11/2020 | Jens Bothe
              Introduction to Successful Incident Management

              Introduction to Successful Incident Management

              How does an incident management process work? What has to be considered in case of an incident? And how can STORM help?
              Corporate Security
              02/03/2020 | Guest Author
              Successful CMDB Implementation – a Use Case

              Successful CMDB Implementation – a Use Case

              When introducing a CMDB, there are a few things to keep in mind to ensure that it delivers the desired results.
              ITSM
              12/06/2019 | Christopher Kuhn
              Improving Enterprise-Wide Service Operations

              Improving Enterprise-Wide Service Operations

              Have you ever thought about using ITIL to structure other areas of your business than IT?
              ITSM
              07/05/2019 | Francisco Cruz
              What is ITIL?

              What is ITIL?

              ITIL creates more efficiency and better service for your customers through a framework of best practices and processes. ITIL helps you add value for your customers and business.
              Digital Transformation | General | ITSM
              15/04/2019 | Francisco Cruz
              How ITIL 4 Increases Business Flexibility

              How ITIL 4 Increases Business Flexibility

              ITIL 4 can help you to break out of silo thinking through more flexibility.
              Corporate Security
              14/01/2019 | Author OTRS
              IT Focus in 2019: What Are the Top Priorities for German and American CIOs?

              IT Focus in 2019: What Are the Top Priorities for German and American CIOs?

              The differences between Germany and the USA are small, and one sector stands out the most.
              General | Leadership

              Follow us

              FacebookTwitterLinkedInYouTube
              OTRS Software Solutions
              • OTRS
              • Cyber Defense & SOAR – STORM
              • Information Security Management – CONTROL
              • OTRS On-Premise & Managed Comparison
              • Product and Service Life Cycle
              • Release Notes
              • Security Advisories
              • Vulnerability Disclosure Policy
              • User and Admin Manual
              • How To Buy
              • Contact
              Features
              • Feature List
              • Feature Add-ons
              • Business Object Management
              • Channels
              • Security and Permissions
              • Automation & Processes
              • Time Management
              • Integration Features
              • Customer Management
              • Knowledge Management
              • Self Service
              • Individualization
              • Reporting
              Use Cases
              • BPMS – Business Process Management Software
              • Customer Service Software
              • Help Desk Software
              • IT Security Software
              • Service Management Software In Accordance With GDPR
              • Remote Work Software
              • Success Stories
              Services
              • Consulting
              • Integrations
              • Academy
              • Webinars about OTRS
              • Service Levels
              • Your Data, Our Responsibility
              • FAQ
              Company
              • About Us
              • Blog
              • Podcast
              • Careers
              • Events
              • Investor Relations
              • Partners
              Contact Us
              • Customer Support
              • Contact
              • Employment
              • Media Inquiries
              © copyright 2023, OTRS AG
              • Legal Notice
              • Privacy Statement
              • GDPR
              • Terms of Use
              • Aviso de Privacidad
              • Cookie Settings
              • Legal Notice
              • Privacy Statement
              • GDPR
              • Terms of Use
              • Aviso de Privacidad
              • Cookie Settings
              Instagram Twitter Facebook Linkedin Youtube